Why is Vodacom Blackberry Internet so slow?

That is not an acceptable response. I have paid for a service over the ladt couple of months that did not work.
Maybe you were happy to do that but I certainly am not.

Vodacom owes its users a refund.
 
so the honeymoon is over, and it barely lasted a day. No data at all today. Web keeps timing out and my mail isnt even coming through...
 
Jul 31 11:08:39

Here are the Speedtest results for my Blackberry:

Connection Type: Carrier
Avg. Download Speed: 215.5Kbits/s
Max. Download Speed: 222.32Kbits/s

Avg. Upload Speed: 38.89Kbits/s
Max. Upload Speed: 44.44Kbits/s
 
assagai said:
That is not an acceptable response. I have paid for a service over the ladt couple of months that did not work.
Maybe you were happy to do that but I certainly am not.

Vodacom owes its users a refund.
Click to expand...

Well, I only started using BIS again (on prepaid) about a month ago. I'm actually an iPhone person and was only using my BB for BB Messenger. So, I'm not gonna go through loads of effort to get back a whole R59.

You could probably fight them to get your R59/R118 back - good luck...
 
Hugo_ZA said:
so the honeymoon is over, and it barely lasted a day. No data at all today. Web keeps timing out and my mail isnt even coming through...
Click to expand...

This side is still 100%

Curve 8310 Edge

Jul 31 11:33:29

Here are the Speedtest results for my Blackberry:

Connection Type: Carrier
Avg. Download Speed: 216.87Kbits/s
Max. Download Speed: 229.11Kbits/s

Avg. Upload Speed: 35.11Kbits/s
Max. Upload Speed: 46.64Kbits/s
 
Mines still good

Here are the Speedtest results for my 8300:

Connection Type: Carrier
Avg. Download Speed: 128.77Kbits/s
Max. Download Speed: 180.57Kbits/s

Avg. Upload Speed: 30.57Kbits/s
Max. Upload Speed: 36.11Kbits/s
 
I travel quite a lot and noticed in JHB and Pretoria earlier this week (Monday and Tuesday) nothing worked apart from mail coming through. No browsing, GPS, attachments etc. Back in Cape Town, seems better, but slight intermittant slow patches.

Anyone know when the BB Tour is due out in SA?
 
I am browsing fine now (average around 90 down and 120 up) but earlier today I was getting 0 down and 120 up.
I'm a bit worried that we are still not getting close to the speeds the MTN guys are getting and its just gonna get worse again as people continue to sign up.
 
Here are the speedtest for my Bold

Connection Type: Carrier
Avg. Download Speed: 227.31Kbits/s
Max. Download Speed: 270.71Kbits/s

Avg. Upload Speed: 74.29Kbits/s
Max. Upload Speed: 145.28Kbits/s
 
rapidblue said:
Well, I only started using BIS again (on prepaid) about a month ago. I'm actually an iPhone person and was only using my BB for BB Messenger. So, I'm not gonna go through loads of effort to get back a whole R59.

You could probably fight them to get your R59/R118 back - good luck...
Click to expand...

I guess it's pretty obvious that VC don't give a crap about their customers.
If it's only R118 then ALL THE MORE reason to refund me. They couldn't be bothered to respond, even with a "No we will not refund you" instead they just ignore the question hoping it'll all go away.

Well that is what's going to happen, because i'm canceling my vodacom service.
 
assagai said:
I guess it's pretty obvious that VC/VD don't give a crap about their customers.
If it's only R118 then ALL THE MORE reason to refund me. They couldn't be bothered to respond, even with a "No we will not refund you" instead they just ignore the question hoping it'll all go away.

Well that is what's going to happen, because i'm canceling my vodacom service.
Click to expand...

If you really want a refund then why not try Hellopeter? Sure you'll get a better response there than here...
 
Good Afternoon

I will be meeting with the Customer Relationship Management team next week to discuss the request for Refund. I will keep you posted on the outcome.

Regards

Morne
 
Guys....take it easy on Morne. I am sure he will do his best with this request. I am sure if you look at his responses in the other threads you will see that he has been very helpful...and considering that he has a full time job with Vodacom I think it is amazing that he replies as quickly as he does.

Well, anyway, thanks Morne and lets see what the "groot koekedore" has to say regarding the refund request on here.
 
Hi

I have not yet received final feedback. Hope to have final feedback next week Tuesday.

Morne
 
Morning Guys

Would you please be so kind as to send me a pm with your Blackberry number, this is with regards to people requesting compensation on Blackberry due to the slow through put when browsing on their blackberry.

Please make your subject Blackberry Refund when pming

Regards
VodacomData
 
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