Worst company support and service

[rajeevxx]

I have been trying to get my ISP cancelled and have had the worst time trying to do this with afrihost. Firstly I have cancelled their service for 2 reasons , slow internet speeds, even though I was paying for a 20mbps line and a support centre which is virtually impossible to get hold of. However they now show how much more incompetent they are because when I tried to cancel my service they prematurely cancelled it on an earlier date which left me without service and only resolved the issue 5 days later. They ended up reactivating my service but now, even though their support agents said the service will be cancelled end of February, my service with them is still active but at almost 0 speed.

Is there anyone I can report them to, as they also need to reimburse me for the duration that my service was prematurely terminated

 

[Beginner]

All of them have issues. I think I have been an ardent supporter of CISP and felt issues were small but what I can't stand is lack of service and responses. Literally thinking of moving now and going through threads to see what might be better. Also, just reverse the debit order with your bank, reason as Non delivery of service. Have your pictures saved of speeds etc.

 

[Drifter]

VOX is your answer.

 

[AfriGuy]

I have been trying to get my ISP cancelled and have had the worst time trying to do this with afrihost. Firstly I have cancelled their service for 2 reasons , slow internet speeds, even though I was paying for a 20mbps line and a support centre which is virtually impossible to get hold of. However they now show how much more incompetent they are because when I tried to cancel my service they prematurely cancelled it on an earlier date which left me without service and only resolved the issue 5 days later. They ended up reactivating my service but now, even though their support agents said the service will be cancelled end of February, my service with them is still active but at almost 0 speed.

Is there anyone I can report them to, as they also need to reimburse me for the duration that my service was prematurely terminated

I am so sorry that we've caused you so many issues. Please can you DM us if you need any help.