So far it's been 33 days, I booked it in on the 9th, have had no movement from UPS, says tracking number doesn't exist, you can't actually get ahold of anyone from Microsoft either. Wife has been using a R500 second hand controller picked up at a Cash Crusaders.
So a couple things on this, from my experience. Replying because when I had questions, I couldn’t find anything for help.
that UPS number is not a UPS number, it’s a Seabourne courier number.
call them and ask to speak to Xbox / Keneilwe.
I started the process on the Microsoft website, next day I got an email with the package slip / waybill. I packaged it and they picked it up like a day or 2 later.
2-3 days later the tracking said it arrived and it didn’t update on the Microsoft website but when I called, they said the system is processing it and it’s been marked as received.
Then just over a week later, I got a shipping notification from Microsoft with a UPS number, that was not a UPS number. It was a Seabourne courier tracking number.
The warehouse is in kempton park, and from what I gauge, Seabourne handle almost everything with this stuff and warranties.
the controller came the next day (they ship to you with next day shipping, nice.) and it was just a controller in a brown box with bubble wrap - I’m pretty sure it was a refurbish but I am not too sure.
The guy that picked it up told me that his picked up controllers from the same customer 5 times before.
The controller works fine, original issue was a broken aux port.