You are blaming...who?

if mweb is to be blamed.. then each of you on the "cheap" accounts are just as much to blame. You all also have a choice to pay for more quality connections with proper fail over. there really is no pleasing everyone. if its not the cost, then its the fail over.. unfortunately, the way things currently are in the south african market, the two are mutually exclusive, unless you are prepared to pay for it. :(
 
How do you know it is not some oil tanker whose anchor dragged over the Seacom line severing it? Or sabotage on the line near Dar es Salaam?

Maybe you should wait for the actual fault response before you start looking for people to blame.

And if you want to blame your ISP... then blame yourself for using them.
 
Yes -you guys are 100% correct, I should be overjoyed for having this great opportunity to pay for internet access I don't have.

MWEB themselves must love it when this happens - all this money and not having to provide a usable service.
 
Let just all blame telkom! if it wasn't for them we would be at the ADSL standard of the rest of the world (on another note mweb should really get some backup bandwidth...)
 
killadoob said:
I have internet access.

I can browse, check email. Shocking service mweb :eek:
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Well in that case they might as well hand out 33.6k modems - and you'll still have internet access... and probably still be happy with it.

And you're obviously not using gmail... or have very special access.

I'd be more than happy with the downtime if MWEB did a pro-rata refund for the time I don't have proper access - I can then use that money to buy bandwidth elsewhere.
 
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or is paying... at the office we with mtn ns on uncapped adsl.. no speed problems.. at home.. webafrica.. no problems.....
 
Don't really understand what the fuss is about a repeater went down ***** happens. It would suck if every time something broke at our company people started complaining like this.
 
w1z4rd said:
No, just understanding of the limitations of South African broadband is required. Holding MWEB responsible for an "act of God" though is just strange to me. I could understand the anger if it _is_ their fault, but this is not the case. In fact, AFAIK Mweb have the better redundancy for their uncapped clients (you can still kinda browse)... you should see the IS uncapped accounts, theyre almost completely dead in the water.

Someone used the analogy of blaming the car manufacturer because the road is temp down.
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The Analogy of Mweb being the car maker is very far off..... Mweb doesn't exist in a car road analogy.... and if it did it would be more like the municipality that you pay monthly rates to(yes I know Mweb doesn't own the road or do its own maintainence)...
Oh and my IS account is working OK at the moment getting around 70-100kB/s on torrents... Any torrents that side?? Admittedly IS's routing can be quite dodge at times though(when problems arise on seacom), I'll have connection to holland and portugal, but not the UK... Which doesn't make sense considering where the "seacom problems" have been.

And as far as understanding the limitations of South African broadband.... Well that's not the consumers job.. work in the IT industry but 97% of mweb subscribers most probably don't... The advertising of internet products whether it be ADSL or 3G in south africa is very misleading (you and I understand it, but why should everyone be forced to, although if complain about not being able to torrent... then you should go read up... If your struggling with normal browsing its your ISPs fault) and because of that I say blame ICASA for not regulating it properly... That's the very best thing to do!
 
Bizkit87 said:
this makes no sense in blaming mweb, if a road is closed that you drive on every day, do you blame the manufacturer of your car for it?
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No, however a sign posted alternative that can handle the same volume of traffic is customary, not creating a gridlock system where only one car moves at a time.
 
I'm 100% happy that its not MWEBs fault - but MWEB have still taken my money for the period they can't provide the service.

Since we like car analogies - are you going to be happy having booked and paid for a Ferrari from Avis for the month, only to be given a VW Chico while they wait for the Ferrari to come back from an emergency service, which doesn't seem to have a return date
 
xrapidx said:
I'm 100% happy that its not MWEBs fault - but MWEB have still taken my money for the period they can't provide the service.

Since we like car analogies - are you going to be happy having booked and paid for a Ferrari from Avis for the month, only to be given a VW Chico while they wait for the Ferrari to come back from an emergency service, which doesn't seem to have a return date
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Incorrect analogy.

You have booked a Ferrari. You got a Ferrari for 3 months. Someone smashes into you. You are given a Chico free of charge while the Ferrari is being repaired. Then it's returned to you.
 
Every time SEACOM goes down, everyone gets hysterical and wants to blame someone, so they blame MWeb because that's who you give your money to. The simple answer is that there simply is not enough capacity in the country when SEACOM goes down. MWeb can paint itself purple and dance with the fairies at sunset while singing a merry tune, but there is still not enough capacity out of the country, until EASSy/WACS/whatever arrives.

Here's another analogy for those who still can't get it. The N1 highway is closed because the tar cracked in half. Everyone needs to get to Pretoria. They all have to take back-roads and detours to get there. It's slower of course. And you won't make the trip unless you have to now (no P2P). You can curse and swear at the manufacturer of your car, but that won't help. You can curse and swear at anyone else you like, there is physically no other highway to Pretoria. As soon as the new highway (EASSy, etc.) is built, the problem will be solved.
 
Valerion said:
Why? They are not at fault here, and they did provide an alternative within a day.
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They are at fault, because they control the architecture of their network. They are the ones putting all our eggs in the Seacom basket.

And no, the alternative doesn't work either, not all Internet traffic is HTTP.

And when exactly did a solution "within a day" become acceptable? The backup routes should have been negotiated beforehand and kick in within minutes of failure, not hours.
 
I still blame Mweb.

Its still the right thing to do.

And we all want to do the right thing.

Go on.

Do the right Thing.

Blame Mweb.
 
SabreWolfy said:
Here's another analogy for those who still can't get it. The N1 highway is closed because the tar cracked in half. Everyone needs to get to Pretoria. They all have to take back-roads and detours to get there. It's slower of course. And you won't make the trip unless you have to now (no P2P). You can curse and swear at the manufacturer of your car, but that won't help. You can curse and swear at anyone else you like, there is physically no other highway to Pretoria. As soon as the new highway (EASSy, etc.) is built, the problem will be solved.
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Agreed. But, that's not exactly what happened. When the failure occurred, there were no alternative routes for hours, not even slow ones. So, even the stuff we had to do (no p2p) we couldn't do. As it stands, we still can't drive our cars on the alternative route, we can only ride the HTTP bus. I'm happy with the slow alternative route when things go wrong. But, that alternative route needs to be in place beforehand and we have to be able to drive our own cars over it. I like my car just fine, no need to blame the car. It's that they are forcing me to take the bus that's upsetting.
 
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Valerion said:
Incorrect analogy.

You have booked a Ferrari. You got a Ferrari for 3 months. Someone smashes into you. You are given a Chico free of charge while the Ferrari is being repaired. Then it's returned to you.
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If you bought the "ferrari" of the Internet you would not have downtime at the moment (I know all my clients on superior services were up and running in minutes of the down time), however, the majority of people have bought "skateboards" of the internet.
 
Valerion said:
Incorrect analogy.

You have booked a Ferrari. You got a Ferrari for 3 months. Someone smashes into you. You are given a Chico free of charge while the Ferrari is being repaired. Then it's returned to you.
Click to expand...

Um... that would involve me directly - this is an issue with MWEB and SEACOM - I don't give SEACOM money, I give MWEB money.
 
w1z4rd said:
If you bought the "ferrari" of the Internet you would not have downtime at the moment (I know all my clients on superior services were up and running in minutes of the down time), however, the majority of people have bought "skateboards" of the internet.
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And here we go again that its ok - because its soooo cheap, so we can accept a week or so of downtime.
 
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