Anyways, you want to whine so whine away, I really could not be bothered anymore. If it makes you feel better to blame someone who has no control of the situation go for it.
You're right, it's not MWeb's fault. It's ours. That's why we are where we are today, because we as South Africans have become so accustomed to poor service that we think MWeb is doing us such a huge favour by providing us cheap uncapped ADSL. We even resort to making excuses for them.
We should stand up and demand a decent service. It's not unreasonable to expect some kind of redundancy for the price we are paying. It can be a degraded and slower service, by all means, but it should still work reliably. By world standards we are _still_ over paying for broadband. The fact that Telkom was shafting us to a larger degree in the past doesn't mean we aren't still getting the short end of the stick now.
As consumers, we should be standing up together, united. Instead, we sit and bicker amongst ourselves. We should be demanding ever cheaper rates and better, more reliable service all the time. Trust me, the MWeb's of the world aren't going to give it to us if they don't have to, they will only try to be slightly better than their competition - no need to actually care about the customer, you just need to do a better job than the next guy.
Personally, I switched from Afrihost to MWeb uncapped because it appeared they had better backup in place the last time Seacom went down. MWeb is more expensive, but I was willing to pay slightly more for some kind of redundancy. Looks like it's not there this time though. In fact, even their local stuff is working worse than Afrihost (ports blocked) and that's no act of God, that's just their own incompetence. And now, they announce that even the alternative plan they had for international access is no longer working for them.
And before someone starts pulling out contract terms again -- contracts always guarantee the minimum they can get away with. I bet even the premium products people have been ranting about have the same terms. Do the SAIX based ISP's contractually bind themselves to providing SAT-3 backup in their contract, or are they also free to select their own upstream providers?
