You are currently softcapped - Telkom uncapped service?

M

metree

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Just went into my Telkom usage tracker tool and saw the above message. Is this why my ADSL service is so slow? How can I be softcapped on an uncapped service?
 
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Seems the same, could be a F-up due to the soft capping of the capped accounts. Only difference I see is I can't torrent for a cent...
 
Mine says softcapped too. Zero P2P. The frustrating thing is that it's the beginning of the month, so I'll be paying for 28 days of no service. Can anyone recommend an uncapped offering that will let me do around 30GB a month without turning off my internet?
 
Did it begin yesterday? I was hitting at most 30kb/s then... seems even my capped friend is having issues
 
People ACTUALLY still use telkom as an ISP? /me gets back on his chair
 
fewl said:
Mine says softcapped too. Zero P2P. The frustrating thing is that it's the beginning of the month, so I'll be paying for 28 days of no service. Can anyone recommend an uncapped offering that will let me do around 30GB a month without turning off my internet?
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Openweb all the way
 
Mine says soft capped as well (4G uncapped), but my download speeds do not seem to be affected...
 
Ti are aware of it, it is a bug as reported earlier this morning :)

here ranger mentioned it as such.

Guys according to his recent posts, everything should be functional besides some p2p maybe slow and gaming to be worked on today/tomorrow. Follow the ISP discussion threads for updates. There are 3 threads on the issue(s) that Ti have been experiencing, use the subscribe to thread button to get new posts emailed.

Telkom Internet Uncapped User Feedback (i personally would prefer this thread updated :whistle:]

Telkom International slow

Telkom Internet Capped FUBAR

These threads are ones which ranger is updating us on what is happening with changes etc.

Edit: if like me, you know the service you experienced with Ti pre Feb changes then you will be happy to know that they are working on getting it to those levels as we are moved onto a new network (105.xxx.xxx.xxx ip range) but it is hard to convince anyone who hasn't been with Ti atleast last few months :p. I say do as you will once you have given them a chance....
 
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fewl said:
Mine says softcapped too. Zero P2P. The frustrating thing is that it's the beginning of the month, so I'll be paying for 28 days of no service. Can anyone recommend an uncapped offering that will let me do around 30GB a month without turning off my internet?
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OpenWeb
 
So does this mean I'm soft capped or not? Read the other post and ranger says its a bug, but a bug in display or am I really soft-capped? I have a 20Gig capped account and TI says I have 16 Gig left, but that I'm soft capped.


You are currently SoftCapped
Usage for February
Data Available:
In-bundle 20.0 GB
TopUp 0.0 MB
Total 20.0 GB
Used Data 3.3 GB
Remaining Data:
In-bundle or TopUp 16.7 GB
Out-of-bundle 0.0 MB
(limit 40.0 GB)
 
@LomWoss, you are on a capped package so yes you are soft-capped however the message was appearing for Ti uncapped users (hence the bug) so am sure it will get sorted soon enough.
 
I see everything is going well. I put a question to ranger on the other thread. He let us know it is a bug. Speeds are fantastic again.
 
Yuu said:
@LomWoss, you are on a capped package so yes you are soft-capped however the message was appearing for Ti uncapped users (hence the bug) so am sure it will get sorted soon enough.
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Yeah thanks only noticed that after submitting it. Boy do I have that dumb feeling. Please ignore the stupid people on your way through :)
 
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