Cell C has a national roaming agreement with Vodacom, which means that Cell C subscribers are able to connect to Vodacom’s network when they fall outside Cell C coverage.
However, the hand-over from Cell C to Vodacom is not as seamless as it should be, Knott-Craig said.
He explained that as more users enter a 3G cell, the coverage provided by its tower effectively decreases. Subscribers at the edge of the cell might suddenly find themselves unable to connect.
This is where the hand-over between Cell C and Vodacom needs to be seamless, Knott-Craig said, otherwise customers will have a poor experience.
Questions have been raised on whether Cell C will support seamless handover in both directions, and Knott-Craig has now confirmed that seamless handover implies handovers in both directions – from Vodacom to Cell C and vice versa.
“Technically both parties will need to collaborate to implement this for both cases. Neighbour cell relationships need to be created on both networks,” said Knott-Craig.
“Cell C is ready and able to do so but Vodacom has not delivered,” Knott-Craig said.