Cell C’s Vodacom handover request details

Cell C CEO Alan Knott-Craig recently said that their network woes are mainly due to a lack of seamless handover to the Vodacom network when a subscriber falls outside Cell C coverage.

Cell C has a national roaming agreement with Vodacom, which means that Cell C subscribers are able to connect to Vodacom’s network when they fall outside Cell C coverage.

However, the hand-over from Cell C to Vodacom is not as seamless as it should be, Knott-Craig said.

He explained that as more users enter a 3G cell, the coverage provided by its tower effectively decreases. Subscribers at the edge of the cell might suddenly find themselves unable to connect.

This is where the hand-over between Cell C and Vodacom needs to be seamless, Knott-Craig said, otherwise customers will have a poor experience.

Questions have been raised on whether Cell C will support seamless handover in both directions, and Knott-Craig has now confirmed that seamless handover implies handovers in both directions – from Vodacom to Cell C and vice versa.

“Technically both parties will need to collaborate to implement this for both cases. Neighbour cell relationships need to be created on both networks,” said Knott-Craig.

“Cell C is ready and able to do so but Vodacom has not delivered,” Knott-Craig said.

More on Cell C and Vodacom handover

Cell C deal with Vodacom confidential: spokesperson

Cell C out of patience with Vodacom: CEO

It wasn’t me: Vodacom on Cell C network problems

Cell C network quality complaints

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Cell C’s Vodacom handover request details