Web Africa ADSL general feedback

seems to be back up again but when i phoned tech support they told me there was an issue in Gauteng?

And it was not a site it was all of them including mybb and the webafrica site i had to post on my telkom account
 
Last edited:
DL+

I scheduled a large download last night, and looking at the stats for 5 hours, something has gone wrong:
12 1624 MB
1 1748
2 1303
3 1171
4 1114

On the 20th the amount downloaded was over 2 gigs per hour, so something has gone wrong. Network overload?

What I am noticing now is that I have times of good speeds, then drops down and even stops for a minute or two, so performance is very variable.

Oh well, will not get the download finished in DL+ hours today
 
Fulton17 said:
I scheduled a large download last night, and looking at the stats for 5 hours, something has gone wrong:
12 1624 MB
1 1748
2 1303
3 1171
4 1114

On the 20th the amount downloaded was over 2 gigs per hour, so something has gone wrong. Network overload?

What I am noticing now is that I have times of good speeds, then drops down and even stops for a minute or two, so performance is very variable.

Oh well, will not get the download finished in DL+ hours today
Click to expand...

Torrent or trusted sites? Using a download manager? I never thought that downloads was a reliable measurement source.
 
werries2 said:
Torrent or trusted sites? Using a download manager? I never thought that downloads was a reliable measurement source.
Click to expand...

Hi Werries

Trusted sites - nzbs for finding the files and I use sanzbs (think that is the name) for downloading. This was recommended to me by WA and really works well.
 
One of the local Google cache clusters is down, putting extra load on our upstream links. We are working to resolve the problem.
Browsing to international websites may be slow.
 
Guys, my line is terrible today. You guys getting this sorted any time soon?
 
Have huge problems yesterday playing PS3 on line
Never thought I would say this in my life but I am getting worried and lossing patience with WA
Come on guys we want to support you but cant do it unconditionally - sort out your issues
 
Hey guys,

Please note that the Google Cache Outage still seems to be an issue.
I also posted about this here

I believe that yesterday was related to a DDoS attack, unfortunately two different issues over two consecutive days. Our Networking guys are doing everything in their power to have these issues sorted out and preventative measures put in place..
 
Jeff I think - for me at least, but I am guessing others also - what we want to know is when will things become more stable again. You seem to be having one issue after another, and some are repeating. Things happen - I do understand that - but surely there should not be repeats of the same issue all the time.

I can only assume that part of the problem is on the WA side of things and that you do not / can not say what these issues are. We do appreciate your presence here and your feedback, but there just seems to be some disconnect and things do not seem to be getting a lot better.

On my specific front - my latency has been back to normal mostly. This has now been a week or so, so this for me is great and has made a big difference.
 
jeanres said:
Should your hardware not protect you against DDoS attacks?
Click to expand...
If the DDoSing party has half a clue then there is *nothing* you can do short of either having more spare capacity than the attacker has attack capacity or alternatively simply pulling the plug. The DDoS (correctly done) looks 100% identical to legit traffic so you simply can't filter it out or block it without blocking the legit traffic too. And if you block legit traffic...guess what Service is Denied, so the DoS succeeded.

Hardware can filter some inferior types of DDoS only.
 
Look, downtime is going to happen. So that's fine. It's happening too often, as far as I'm concerned, but all I want to know is when this will be fixed. I need to download a 1.6GB file this evening. I absolutely MUST have the capacity to do that. Will I?
 
Fulton17 said:
Jeff I think - for me at least, but I am guessing others also - what we want to know is when will things become more stable again. You seem to be having one issue after another, and some are repeating. Things happen - I do understand that - but surely there should not be repeats of the same issue all the time.

I can only assume that part of the problem is on the WA side of things and that you do not / can not say what these issues are. We do appreciate your presence here and your feedback, but there just seems to be some disconnect and things do not seem to be getting a lot better.

On my specific front - my latency has been back to normal mostly. This has now been a week or so, so this for me is great and has made a big difference.
Click to expand...

+1 to that.

Whenever my connection seems a bit flaky I look at the WA status page to see if there are issues. But it seems from reading this thread that WA don't even bother posting anything to the Status page until the problem has already been resolved and things are back to normal.

Just seems they have a problem (or is it reluctance?) with communicating potential problems to their clients.

I don't need to know that WA fixed a problem that's been slowing down my connection for the past week, which is what the Status page and Jeff's posting on this thread seem to be limited to, I need to know that there is currently a problem which might be affecting my connection speed.
 
I'm experiencing high latency in games. Has the problems been sorted at WA yet? I did try a different ISP and the line seems fine.
 
Morning everyone.

I hope I can explain a few things here. Yes, recently we have been having network issues, however with this - it's showed what we need to sort out and have done so. We've achieved this by rebuilding a major part of our network as well as chatting to our supplier to get the best possible hardware, with the best possible performance gains.

Earlier on this month, we suffered our biggest outage on our network, which has been explained here
I can safely say that all these issues are 100% sorted out and we're back up and normal running capacity.

Unfortunately yesterday, 26th September, one of the local Google cache clusters went down causing extra load on our upstream links. Capacity is there, however the caching server is in place to reduce load on our links. When the caching server responds slowly or goes down completely in the case of yesterday, a lot of extra load is placed on the links causing slow browsing and generally degraded service levels on our network.

The caching server issue was present between 11:28 and 20:20 yesterday. Again, all issues are resolved.

On September 23rd, we experienced a fairly large DDoS attack on our network. This type of issue is extremely hard to isolate and fix in a short period of time, however this should not have lasted longer than 3 hours.

Going forward, I hope we can see a more stable WA Network - but I'd like to emphasise our Networking guys do work extremely hard on keeping things stable and going at superior quality standard.
 
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