Web Africa ADSL general feedback

Seeyou said:
Sounds a lot like the same issue, except I'm not using a VPN, and I'm using WA's assigned DNS server. Seems to be all google services now, not just gmail. Very frustrating - everything else with the account is perfect.
Click to expand...

Change your DNS to:
8.8.8.8
8.8.4.4
 
Can anyone around post their traceroute to mail.google.com? I'd like to compare with mine, latency to it appears to have increased to over 100ms since this morning's 30ms result:

Code: 
traceroute to mail.google.com (74.125.233.101), 30 hops max, 60 byte packets
 1  192.168.0.1 (192.168.0.1)  0.232 ms  0.317 ms  0.436 ms
 2  * * *
 3  cdsl2-ctn-vl2473-ipc.ip.isnet.net (196.38.72.194)  12.698 ms  14.610 ms  15.090 ms
 4  vlan2473.cdsl2-ctn.isdsl.net (196.38.72.193)  16.305 ms  17.813 ms  18.535 ms
 5  196.35.115.136 (196.35.115.136)  21.242 ms  21.970 ms  23.909 ms
 6  168.209.2.13 (168.209.2.13)  31.104 ms  8.787 ms  9.823 ms
 7  168.209.100.213 (168.209.100.213)  92.916 ms  93.802 ms  95.256 ms
 8  196.26.0.130 (196.26.0.130)  96.020 ms  97.218 ms  97.997 ms
 9  72.14.205.16 (72.14.205.16)  100.190 ms  100.246 ms  101.878 ms
10  72.14.239.129 (72.14.239.129)  102.634 ms  126.245 ms  126.261 ms
11  jnb01s08-in-f5.1e100.net (74.125.233.101)  126.367 ms  126.430 ms  126.472 ms
 
Live help is really impressive. "Ricardo Tango" asked me for my customer code after 5 mins of silence, and hasn't said a damn word for going on 25 mins now since then.
 
Something's not right:
Code: 
> /tool traceroute mail.google.com
 # ADDRESS                          LOSS SENT    LAST     AVG    BEST   WORST STD-DEV STATUS
 1 196.210.x.x                      0%   41   6.4ms     8.2     5.8    39.3     6.8
 2 196.38.72.193                      0%   41 227.9ms   181.4    84.9   382.6   179.9
 3 196.35.115.136                     0%   40 222.1ms   184.9    77.4   365.8   178.2
 4 168.209.2.13                       0%   40 219.2ms   181.8    83.8     370   175.8
 5 168.209.100.213                   10%   40   297ms   263.5   177.5   450.5   264.9
 6 196.26.0.130                      10%   40 timeout    90.6    85.4     130       9
 7 72.14.205.16                      10%   40 277.8ms   266.1   190.5   466.9   266.3
 8 72.14.239.129                     10%   40 249.3ms   270.4   169.7   425.6   265.7
 9 74.125.233.101                    15%   40 timeout   263.4     162   427.9   204.3

> /tool traceroute mybroadband.co.za
 # ADDRESS                          LOSS SENT    LAST     AVG    BEST   WORST STD-DEV STATUS
 1 196.210.x.x                      0%   10   6.4ms     6.5     5.8     7.1     0.4
 2 196.38.72.193                      0%   10 152.4ms   142.5    86.4   196.8    36.5
 3 196.35.115.136                     0%   10 141.8ms   141.2    93.5   198.9    37.1
 4 168.209.6.12                       0%   10   8.5ms     9.9     8.5    13.5     1.6
 5 168.209.6.10                       0%   10   8.8ms     9.8     8.8    12.5       1
 6 168.209.28.2                       0%   10     9ms    10.5       9      15     1.8
 7 168.209.167.139                    0%   10  33.4ms    32.4    31.2    34.5       1
 8 168.209.163.6                      0%    9 136.4ms   171.4   112.7   232.8    39.4
 9 196.26.120.161                   11..    9  29.7ms    30.3    29.4    31.1     0.5 <MPLS:L=2652,E=0>
10 196.26.120.162                   11..    9    32ms    31.3    30.3    32.9     0.9
11 197.189.193.1                    11..    9 151.4ms   153.6   115.2     240    36.7
12 197.189.193.36                   11..    9  33.5ms    32.9    31.6    34.3     0.9
13 197.242.89.170                   22..    9    32ms    31.2    30.4    32.4     0.7
14 197.242.89.170                     0%    1  31.3ms    31.3    31.3    31.3       0

It might well be my exchange, connecting with Afrihost gives me 100% packet loss, with WebAfrica things work, but are slow at the moment.
 
Last edited:
@Aessa - wow - your results are even worse than mine. I see you're also in Cape Town - I wonder if there's a problem between us and Joburg, where the local google servers seem to be situated.
 
Indeed, city-local is looking good now:
Code: 
> /tool traceroute www.webafrica.co.za
 # ADDRESS                          LOSS SENT    LAST     AVG    BEST   WORST STD-DEV STATUS
 1 196.210.x.x                      0%   30   6.6ms     7.3     5.8      24     3.3
 2 196.38.72.193                      0%   30     9ms      12     7.5    42.5     7.8
 3 196.35.115.136                     0%   30  24.8ms    12.4     8.3    32.2     5.9
 4 196.26.78.33                       0%   30   9.5ms    11.3     7.5    33.4     5.4
 5 196.38.72.84                       0%   30  11.7ms    14.6       8    93.7    15.4
 6 41.185.1.2                         0%   30   9.1ms    15.8     8.3    87.8      15
 7 41.185.61.34                       0%   30    11ms      11     8.6    20.4     2.4

Same for my VPN to US office, works fine. Just to or via JHB that seems to be an issue now.

Mind you, WA had this posted long ago:
https://www.webafrica.co.za/serverstatus.php

Date: 2014-11-19 13:25
ISSUE: Major backhaul link between Johannesburg and Cape Town down
AFFECTED SERVICE: A/VDSL and Hosting
LOCATION: National
START DATE: Wed 19 Nov 2014 13:25 (SAST)
END DATE: N/A
EXPECTED DURATION: N/A
IMPACT: Slow connectivity and high packet loss

We sincerely apologise for any inconvenience this may cause.
 
was on 10mb home-run at halfspeed
upgraded to 10mb business it got worce

upgraded to 20mb , so half speed ,is my "full speed",and nope still stuck at 5mbps??
so it only runs at 25% line speed if i am lucky


now support say we have a problem wiht home uncap waiting for a fix

but that dont answer why business was slow (same as home)

so
10mb home/10mb bushiness/20mb home
are all running at the same trough put,speed test show 5mbps
but buffers at 240/360p

hope they can fix the probs and now this link :
 
@Aessa - I'm so used to Afrihost/Axxess' "Everything is nominal" status pages that I didn't even think to check that. That certainly fits, and explains the problems. Thanks for linking :)

Hopefully the link going down will lead to a review of the link itself, as Google services do frequently exhibit the same slowdown, though not to today's extent. I suspect that link may be over-saturated at certain times of day.
 
Seeyou said:
I'm so used to Afrihost/Axxess' "Everything is nominal" status pages that I didn't even think to check that.
Click to expand...

Well, it doesn't help that the icon at the top-right is a green check mark, it should be red for this. And I would have not wasted time rebooting my modem and debugging if I knew about this when it was posted, so I'd like to get an RSS feed for that page. Afrihost has one.
 
Agreed - or an SMS to let customers know when there's a fault like this that can severely impact notable services.
 
"16:00 Update - Traffic levels have return to 95%. There is still high latency and some packet loss."
 
sybertiger said:
buffering like crazy on 360p
10mb business
support said i am on 10mbps and cant find any issues but they havent even loged into my account to test it
speed tests show +-500kb/s
guest@telkom works 100% so its not my line
tracers are good

the realtime buffer throughput is 60-110kb/s on youtube

FIX YOU **** WEBAFRICA
Click to expand...

Hi Sybertiger,

I have asked our Network team to investigate and provide feedback. Really sorry about the issues on your account and there is definitely something fishy on your account.

I will have feedback shortly.
 
WebAfrica Helper said:
Hi Sybertiger,

I have asked our Network team to investigate and provide feedback. Really sorry about the issues on your account and there is definitely something fishy on your account.

I will have feedback shortly.
Click to expand...

thx, i am back on home account but dubble the speed both is 999pm so they should be around the same,but ya

i got a support ticket open #2177981
 
Aquiva said:
Just want to comment...I'm trying to work sparingly with my WebAfrica capped account, so I switched to my Afrihost account to stream. Good grief! The Afrihost account buffers like a mofo, so I switched to my WebAfrica account and not a single buffer!! Thanks WebAfrica! Now if you could only introduce some ANYTIME bonus data that would be great!!
Click to expand...

Thanks for the feedback Aquiva :D Glad things are running so smoothly.



Arksun said:
I'm shopping around for a new ISP. My wife is on leave for December and I want to make sure she's got a solid internet connection for her break from work. I am susper tired of being shaped into the ground on home uncapped accounts and I want to try out a business account. How is webafrica? Are there thresholds, star ratings, high contention and shaping on the business accounts? And how is the performance in general?
Click to expand...

Arksun said:
P2P is one of the main reasons I'm pissed at my current ISP. A lot of the games I play uses P2P and my bald spot is getting bigger and bigger.
Click to expand...

Hi Arksun,

A Business uncapped or Home capped account is the way to go since you need a solid connection during the day. P2P/NNTP traffic shaped during the day on home capped and resumes to as close to line speed as possible after 17h00. Our Business accounts do not make use of the star rating and has its own AUP attached to it. Check link here for more info.

Since P2P is a necessity for you I would recommend a Business capped or uncapped account as those accounts P2P is not that heavily shaped even less on a Business Capped account.



GaskooN said:
Looking for the right package, and I see good things with webafrica.

I was on the mweb 4mb premium uncapped. I game, I download nntp and torrents if nntp is down.I stream twitch everyday. My gb usage ranges from 250-370gb per month. Is premium uncapped the way to go? Thanks
Click to expand...


A 4mbps Business account will do that usage easily if you use the download plus period (12-6am) for most of your downloading. The Business uncapped accounts uses a 10 day rolling window to calculate your rating. Take a look at our KB article for more info.
 
Chris said:
@WAHelper - any update on the Home uncapped debacle? As slow as ever so I'm guessing it has not been fixed yet.
Click to expand...

Hi Chris,

Our team has rolled out a fix so if you still having issues please PM me your account details so I can see if your account was included.



GaskooN said:
Is nntp shaped during the day?How bad?
Click to expand...

NNTP/P2P is shaped heavily during the day on Home based accounts but I cannot provide an exact percentage amount unfortunately as it will change depending on network load at the time.

Business accounts are not impacted that much by NNTP/P2P shaping during the day time.



BTTB said:
What is the Telkom number these days to reset your ADSL line?

Switched to a Business Capped Account last week but it still lags. Email hangs when sending login information and browsing mostly during the day is slow.

Mr Webafrica Helper, I sent you my account details on the 12th via PM, was there any feedback from your technical staff in regards to my line.
Click to expand...

Hi BTTB,

You on a Business capped profile which is on our 2nd highest bandwidth profile and shaping on those accounts are hardly noticeable at all.

If you do a trace route how does your line/exchange look?
 
DarkSpectre said:
Same here. I just want to say '**** you' to WA.
Click to expand...

DarkSpectre said:
Nope. I would stay the **** away from WebAfrica Business Uncapped cos it's an overpriced piece of ****.
Click to expand...

DarkSpectre said:
Yep, at this point, I strongly advise you Afrihost/OW refugees to stay the **** away from WA Uncapped products for now. They have been performing so fking horribly.
Click to expand...

DarkSpectre said:
I gave them too many chances. They blew them away as if they were like ****ing birthday candles. I'm done with this ****. I will cancel all of my WA accounts and advise my clients to do the same.

Fuc_k you, WebAfrica.
Click to expand...

Hi DarkSpectre,

I can understand you frustrated with the speed you getting but there is no need to resort to offensive language especially considering that you have not reported the latest issue to our ADSL team so they can investigate. The last time you had issues was more than a month ago and after checking your DSL console, which shows that you are not being affected by throttling (Green Zone), the only shaping you will notice is on P2P/NNTP during the day but again not much as its a Business account. So the issue is definitely somewhere else and our team has also confirmed the current issue is only affecting Home Uncapped accounts.

How does your line stats look and have you done a trace route to see if you not being affected by an exchange issue? Our support team are available to assist at all times but we need issues like this reported to us with all the necessary test results so we can escalate your issue and get it fixed. If you would like me to assist and get this matter investigated please PM me the test results so I may escalate it.
 
Last Result:
Download Speed: 5445 kbps (680.6 KB/sec transfer rate)
Upload Speed: 838 kbps (104.8 KB/sec transfer rate)
Latency: 17 ms
11/19/2014, 5:26:30 PM

on 20mb :/
 
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