Web Africa ADSL general feedback

6ghost said:
Thought i was the only one struggling international speeds past month or 2, somehow youtube streams full speeds ,but i'm assuming they local cached.
I'm on business capped and been streaming hd hulu without a single buffer/pause for months , now i cant even get it to play most days.
Click to expand...

Hi,

This doesn't sound right :( A business capped service has a superior priority, therefore, there shouldn't be any streaming issues. Please PM me your account details so we can run some tests.
 
ajules said:
So no response to my question?
WA works really well and I have no complaints on performance, however I can no longer justify paying R419 pm for a 90GB business capped account when I see what the other ISP's are offering.
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Hi,

We really appreciate your loyalty and we would want to lose you as our customer. I've checked with our Product team and they're in a process of finilising the changes. Please be a little patient, it's going to be worth your while.
 
WebAfrica Helper said:
Hi,

This doesn't sound right :( A business capped service has a superior priority, therefore, there shouldn't be any streaming issues. Please PM me your account details so we can run some tests.
Click to expand...

I managed to resolve the issue, I changed to home capped pro and all is back to awesome speed again .I can stream again as could before. Could it be that business accounts may have streaming prioritized working hours and the home packages take priority after working hours. Most my streaming is done evenings into night. Should problem be back will send you details, all good for now. Thank you
 
WebAfrica Helper said:
Hi,

We really appreciate your loyalty and we would want to lose you as our customer. I've checked with our Product team and they're in a process of finilising the changes. Please be a little patient, it's going to be worth your while.
Click to expand...

Thanks for the feedback
 
WebAfrica Helper said:
Hi,

We really appreciate your loyalty and we would want to lose you as our customer. I've checked with our Product team and they're in a process of finilising the changes. Please be a little patient, it's going to be worth your while.
Click to expand...

Sounds promising... Lets hope it is :D
 
WebAfrica Helper said:
Hi,

We’re going to be making BIG changes on our capped packages and this information will be released very soon.
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Any news on this big announcement? I can't afford to pay for 800GB anymore, and the end of the month is approaching so I have to decide whether to cancel or not.
 
@WebAfrica peeps. Since when do we have to call the help desk to cancel a service?

I appreciate you may want to know why I want to cancel, but, to block my online cancellation is an administrative burden I could do without. Especially as the only method is a phone call in your business hours, which is when I have the least amount of time available.

Maybe you can extend your call centre hours to 9pm if you are insisting on your customers calling in lieu of online/email alternatives.
 
@WebAfrica Helper

I have been Trying to cancel since Friday. every time I call I get told the cancellation department is busy.
please get them to contact me ASAP.

I really dont want to simply block the debit order and your accounts never pay you for this cancellation month and post my reasons for leaving on social media.
 
I'm on 40Mb VDSL business capped and can hardly stream twitch most evenings.

I gave notice of cancellation beginning of October so I'm out at the end of November and going to CW. This 30 day cancellation is killing me. Talk about cheap tactics.
 
Uncapped is useless!

According to my Customer Zone "Your line is in great shape". There is nothing wrong with my ADSL line and the router is syncing at 10mb. I am on an 10mb home uncapped and according to the portal I have 2 stars. My internet is absolutely useless! I cat even load google! What frustrates me a lot is speed test results like this:
http://netgauge.ookla.com/share/307615561.png

Clearly this speed test is prioritized. But the test over at speedof.me is not. Here is my result:
sZ8vBX5


I do understand that heavy users are shaped, but this is not shaping. This is no usable internet!
 
eduanbekker said:
According to my Customer Zone "Your line is in great shape". There is nothing wrong with my ADSL line and the router is syncing at 10mb. I am on an 10mb home uncapped and according to the portal I have 2 stars. My internet is absolutely useless! I cat even load google! What frustrates me a lot is speed test results like this:
http://netgauge.ookla.com/share/307615561.png

Clearly this speed test is prioritized. But the test over at speedof.me is not. Here is my result:
sZ8vBX5


I do understand that heavy users are shaped, but this is not shaping. This is no usable internet!
Click to expand...

I would suggest that with WA capped is the way to go. If you must have uncapped, then use Vox or CW
 
rkcj said:
@WebAfrica peeps. Since when do we have to call the help desk to cancel a service?

I appreciate you may want to know why I want to cancel, but, to block my online cancellation is an administrative burden I could do without. Especially as the only method is a phone call in your business hours, which is when I have the least amount of time available.

Maybe you can extend your call centre hours to 9pm if you are insisting on your customers calling in lieu of online/email alternatives.
Click to expand...

Baxteen said:
@WebAfrica Helper

I have been Trying to cancel since Friday. every time I call I get told the cancellation department is busy.
please get them to contact me ASAP.

I really dont want to simply block the debit order and your accounts never pay you for this cancellation month and post my reasons for leaving on social media.
Click to expand...

Hi,

So sorry for the delay

We've implemented this system to better understand what makes customers unhappy.
The web form hadn't provided sufficient feedback when customers cancelled services.We'd like to understand why and work towards rectifying all the reasons for that.

While calling in is a requirement,the rest of the process is fairly simple.
We appreciate all feedback,I'll definitely bring these comments to managements attention and possible review.
 
Fun additional reason why I left was because I had to call to cancel. It cost me time and money to stop spending money with you. Reflect on that for a bit
 
Fulton17 said:
I would suggest that with WA capped is the way to go. If you must have uncapped, then use Vox or CW
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Not anymore. Our Business Capped has performed poorly for the past two weeks. I have cancelled.

Of course they refuse to waive the calendar month notice. That is how you lose customers PERMANENTLY. Dumbest policy ever.
 
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Fulton17 said:
I would suggest that with WA capped is the way to go. If you must have uncapped, then use Vox or CW
Click to expand...

I have been with Cybersmart, Afrihost and Web Africa uncapped without satisfaction. Why does uncapped even exist? My understanding is that in off peak you would get full speed and peak only like 50% of that. I can live with that. But having 30kbps during peak is just unacceptable.

I will suffer this through November with Web Africa uncapped and will move to fibre in Desember :) Cannot wait!
 
Can't believe what I'm reading about WA's new cancellation policy.The 30 day calendar notice period is already bad enough.Now you also have to phone in to cancel??!!
Thank goodness I cancelled last month so only 2 more days to go.Was going to revert my cancellation on the expectation of new pricing but it seems they are in no rush to roll it out.Too bad.Cheers.
 
WebAfrica Helper said:
While calling in is a requirement,the rest of the process is fairly simple.
We appreciate all feedback,I'll definitely bring these comments to managements attention and possible review.
Click to expand...

See below

Baxteen said:
Fun additional reason why I left was because I had to call to cancel. It cost me time and money to stop spending money with you. Reflect on that for a bit
Click to expand...

I think this is a shocking policy on WA behalf for the very reason given by Baxteen. If you - WA - want this feedback, why should it cost the customer time and money. Provide a true toll free line for cancellations then
 
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