Please rate Web Africa

Please rate Web Africa on performance (speed and latency), support and value for mone

  • 5 – Excellent (much better than expected)

    Votes: 59 31.6%

  • 4 – Good (better than expected)

    Votes: 62 33.2%

  • 3 – Fair (exactly as expected)

    Votes: 33 17.6%

  • 2 – Bad (worse than expected)

    Votes: 22 11.8%

  • 1 – Pathetic (much worse than expected)

    Votes: 11 5.9%
  • Total voters
    187
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rpm

rpm

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If you are a Web Africa ADSL subscriber, please rate them on performance (speed and latency), support, value for money and overall satisfaction

Please also tell us how Web Africa can improve to make you a happier customer.
 
Speed: fantastic
Latency: fantastic
Support: prompt
Value for money: good
Overall: very happy. Would recommend.

Account: 10mbps home uncapped
 
Speed: fantastic
Latency: very good
Support: prompt
Reliability/Uptime: Ongoing issues with randomly losing connectivity.
Value for money: excellent
Overall: very happy. Would recommend.

Account: R199 30+100GB deal
 
Issues all the time. I would leave if it wasn't for the RedAfrica v1 package.
 
Speed: Currently struggling to get 40Kb/s on 384K line...
Latency: Good
Support: Great
Value for money: OK (besides the RA special account which is a bargain)
Overall: Happy with the 30GB/100GB red Africa special, but their network seems to be suffering from gremlins lately! Hope you can get that fixed soon!
 
Very few issues, great support the few times that I've needed it.
Short of lowering their pricing, I can't find fault. Which I guess is what makes it worthwhile :wtf:
 
rpm said:
If you are a Web Africa ADSL subscriber, please rate them on performance (speed and latency), support, value for money and overall satisfaction

Please also tell us how Web Africa can improve to make you a happier customer.
Click to expand...

Their customer service sucks bad, I had an item in a trolley which I didn't pay for yet, like keeping it in the basket and exiting the page. A few days later on months end I'm being charged for something I didn't even use? That was like WTF??!
 
Love it. No problems. Ever

One of the lucky few that got a 30Gb account for R199.00. Now also with the added 100Gb after hours
 
Speed: Fantastic
Latency: Fantastic
Support: Great
Value for money: Very good on the package I am on (mybb 30GB special with 100GB Download+ for R199)
Overall: Very happy.
 
This vote needs to reflect who has RA accounts. It is so cheap it is skewing the result.
 
Speed: fantastic
Latency: Perfect @ night before 12 , some stuff durning working hours been slow apple store , Microsoft updates
Support: Good
Value for money: Great but would like them to release more capped account like WA Redhat account.
Overall: very happy. Would recommend.

Account: 10mbps Red Hat Specail.
 
Redafrica account, everything excellent. Would like to see some price drop on other packages without compromising current services if possible.
 
Speed: 4
Latency: 5
Support: 5
Value for money: 4
Overall: Customer support is good (most of the time), less down time would be a plus.
 
WebAfrica sold me a 30GB account for R199.00 a month a few years back. (RedAfrica). It was a special promotion for 100 MyBB members. My kids use the account primarily for gaming cos WA have their own servers and support Steam. Its a great account and if I need to Dl after midnight I get access to another 100 gigs. Rockin'!!!

Performance (speed and latency) = No problems. runs full speed.
support = Great!
value for money = Can't argue with the price I pay.
overall satisfaction = very satisfied
Improvement = keep growing your network to rival that of Mweb!
 
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Speed:nzbs full speed but streaming and http frustratingly inconsistent
Latency:excellent
Price:excellent as I have the Redafrica acc
Support:always good and diligent in following up
Personally this account does not perform as well as my Afrihost and Telkom accounts as it is so inconsistent
If it were not for the price I would have cancelled by now.I would like to see more consistency on their network Ito performance delivery.
 
Speed: mostly very good
Latency: Reasonable (I'm in Joburg)
Support: Never had to use it
Reliability/Uptime: Ongoing issues with randomly losing connectivity.
Value for money: excellent
Overall: very happy. Would recommend.

Account: R199 30+100GB deal
 
Speed: 2
Latency: 2
Support: u/k
Value for money: 4
Overall: Poor performance over the past month or so.
 
Redafrica Account.

Speed: Mostly good.
Latency: Good to terrible, intermittent.
Support: Good, it's a pity they can't fully resolve my issues.
Value for money: Great! Can't get 130 gigs anywhere else at this price.
Overall: Mixed bag; Sometimes good, sometimes not so good. Don't think I'd go for the standard accounts. Can get unshaped data elsewhere, for less. In fact, I have to use a different ISP for my gaming during the week as it is.
 
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