Openweb Gold Shaping Policy 2

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OpenWeb's position on this matter has been made clear in the expired thread.

Kindly refrain from spamming the community with excess threads.

We invite you to direct OpenWeb comments to the official OpenWeb feedback thread. OpenWeb will only be monitoring this thread for comments / ideas / suggestions / concerns regarding its service or products.

Please refer to the original thread for our response to the original post.
 
MrBEEP said:
Kindly refrain from spamming the community with excess threads.
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I'm sorry, and you are?
The debate was still ongoing, if people want to discuss it, they don't need your permission. Closing threads won't stop free speech.

I've never bought from OpenWeb because of the confusion about all these different promotions. I don't have clue what's being offered. You only find out if it works for you once you've use it. Either you like it or waste your money for a month until it's cancelled. I call that gambling.

I'm a simple person, I like simple things. I stay away from confusing product descriptions and odd promotions with funny names.

Perhaps invent a product selector that allows you to select what you want to do on the product. If you select one thing as important then something else will be made less important and then a price calculated.
E.g. If you select latency as important, and torrents as less important, then a 'customised' price appears for that selection. Again add options such as contention, streaming priority, etc.

This should do away with all these promotion names, but still allow you to create a variation of products.
 
MrBEEP said:
OpenWeb's position on this matter has been made clear in the expired thread.

Kindly refrain from spamming the community with excess threads.

We invite you to direct OpenWeb comments to the official OpenWeb feedback thread. OpenWeb will only be monitoring this thread for comments / ideas / suggestions / concerns regarding its service or products.

Please refer to the original thread for our response to the original post.
Click to expand...

Thanks. But the same as I discuss the merits of my cellphone, SAA or the table mountain cable car, I'll discuss your company with who I want, when I want. And now I'm wondering why myBB has closed a thread because you don't like it.
 
The thread was not closed due to me or anyone not liking it. The matter was discussed, OpenWebs position was presented, and the insults started by the troll folk.

If you have an issue with your OpenWeb product or service, I invite you to email me: [email protected] or comment on the official OpenWeb Uncapped thread. Creating a second thread after the initial was closed, would be considered spamming.

Spizz said:
Thanks. But the same as I discuss the merits of my cellphone, SAA or the table mountain cable car, I'll discuss your company with who I want, when I want. And now I'm wondering why myBB has closed a thread because you don't like it.
Click to expand...
 
Kindly visit: http://www.openweb.co.za Click on any of the uncapped products, and once the page has loaded, click on "Compare Uncapped Service Levels". You will be presented with a table of each of the service level offers.

I believe a customized price, opposed to set pricing will create a level of confusion.

You can also request a trial account of any service level or product offering by emailing [email protected] - allowing you to try before you buy, with no strings attached.

Hogrod said:
I'm sorry, and you are?
The debate was still ongoing, if people want to discuss it, they don't need your permission. Closing threads won't stop free speech.

I've never bought from OpenWeb because of the confusion about all these different promotions. I don't have clue what's being offered. You only find out if it works for you once you've use it. Either you like it or waste your money for a month until it's cancelled. I call that gambling.

I'm a simple person, I like simple things. I stay away from confusing product descriptions and odd promotions with funny names.

Perhaps invent a product selector that allows you to select what you want to do on the product. If you select one thing as important then something else will be made less important and then a price calculated.
E.g. If you select latency as important, and torrents as less important, then a 'customised' price appears for that selection. Again add options such as contention, streaming priority, etc.

This should do away with all these promotion names, but still allow you to create a variation of products.
Click to expand...
 
Just out of interest does the CPA apply to ISPs? Or just brick and mortar stores?

This sounds a bit like bait marketing
 
Regardless of the actual service provided or not provided, MrBeep's arrogance is shocking.
 
Why does anyone use Openweb?

They are arrogant and you need to mail them every few days to get a new account when your one stops working.
 
whatwhat said:
Why does anyone use Openweb?

They are arrogant and you need to mail them every few days to get a new account when your one stops working.
Click to expand...

1) because their products are the best on the market and 2) I've been using the same account for 11 months now, with no problems.
 
MrBEEP said:
This will be our last reply on this thread.

Kindly refer any matters that require a comment from OpenWeb to our official Uncapped thread: http://mybroadband.co.za/vb/showthread.php/469168-OpenWeb-ADSL-Feedback-Thread
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im just browsing around and am not even with openweb. but if a tech support guy starts sounding this arrogant i would never put up with it. take a leaf from mweb guy and ranger and co. they get plenty more abuse than you but handle it waay better.
 
Say what you will about Openweb allegedly being 'arrogant,' their products are unrivalled in the SA market.

If you don't want to put up with horrendous throttling and abuse letters, Openweb is the way to go. I'd much rather put up with an 'arrogant' ISP than an ISP who throttles me or sends me warning letters because I used 'too much' uncapped.
 
Zewp said:
Say what you will about Openweb allegedly being 'arrogant,' their products are unrivalled in the SA market.

If you don't want to put up with horrendous throttling and abuse letters, Openweb is the way to go. I'd much rather put up with an 'arrogant' ISP than an ISP who throttles me or sends me warning letters because I used 'too much' uncapped.
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Oh please

Paying for a so called gold account and getting 20k/s in business hours is not my idea of fun. Then u ask them, they just send u a blank email with new username. Two days later rinse and repeat
 
And somehow, that has never happened to me in the last year of having this account. The worst I've ever been shaped was 50kbs during business hours on a 1mb gold account, and such strict shaping only happens very rarely.

Right now I've got a download running at full line speed. You're more than welcome to mention your experience with them, but don't act like your experience happens to everyone. Your experience is the exception, not the norm.
 
Zewp said:
And somehow, that has never happened to me in the last year of having this account. The worst I've ever been shaped was 50kbs during business hours on a 1mb gold account, and such strict shaping only happens very rarely.

Right now I've got a download running at full line speed. You're more than welcome to mention your experience with them, but don't act like your experience happens to everyone. Your experience is the exception, not the norm.
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If you go look at the openweb thread u will see my experience is far from the exception. Its the exact same complaint from A LOT of people, but im guessing ure just not bothering to go look before saying that
 
I'm looking at the thread right now and I'm not seeing people going 'OMG my account is running at 20kb/s.' I'm actually seeing mostly positive things on the last few pages and one instance of a regional fault affecting a user's speed.
 
Yes, that's only the last 2 pages. The 3 pages before that would paint a different picture :P
Zewp said:
I'm looking at the thread right now and I'm not seeing people going 'OMG my account is running at 20kb/s.' I'm actually seeing mostly positive things on the last few pages and one instance of a regional fault affecting a user's speed.
Click to expand...
 
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