pjjdp
Expert Member
Read the last 40-50 pages of this thread and you will find the reason.
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Afrihost Uncapped ADSL Feedback (Pt2)
- Thread starter bwana
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Read the last 40-50 pages of this thread and you will find the reason.
diabolus
Executive Member
Tip: Go into Client zone -> your uncapped account and use a 60 minute Turboboost (you get some free to test with). Check what happens to your P2P speeds....
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Can't speak for Vox but as far as I know Axxess are pre-empting the official notification and they're prepared to take the hit if the upgrades are not free as announced. There are also many other ISPS who, like us, are awaiting some notice from Telkom
Are you showing shaping applied in Clientzone?
I just checked the new clientzone and there I see 12.5% Download/ 6.25% P2P - doesn't show in the old client zone.
But again, my average over the last 3 months is 125GB/month on a 10MBit line - how can you shape me for this???
But again, my average over the last 3 months is 125GB/month on a 10MBit line - how can you shape me for this???
Turbo activated and now my torrent jumped to over 950Kbit/s...
On a 10Mbit line I would expect that I don't get shaped before 500GB per month - especially if you advertise your current top downloader on 10Mbit on your website with 1,583.72 GB in a month. On the last 31 days I'm sitting at just around 100GB.
On a 10Mbit line I would expect that I don't get shaped before 500GB per month - especially if you advertise your current top downloader on 10Mbit on your website with 1,583.72 GB in a month. On the last 31 days I'm sitting at just around 100GB.
kissingmybbgoodbye
Expert Member
They have shaped me the same for 20% of your usage
HapticSimian
Honorary Master
How much you have or haven't downloaded is irrelevant. You could, if circumstances permit, be shaped to oblivion without having moved a megabyte on your 10mb line.
You do have to move some data to be shaped, but generally yes, if demand is high enough - any Uncapped account could be shaped
The old ClientZone does not have a shaping report - this is only available in the new clientzone - which is generally the case for all the new features that we add
Please see below quotes from all 3 of you denying it is a capacity issue...
AfriGuy said:
AfriGuy said:
AfriMan said:
AfriGirl said:
As HapticSimian mentioned, shaping is dependant on demand rather than your individual usage - so how many clients are shaped depends on the overal network demand. However, deciding which clients to shape and to which extent is determined by their usage profile so that we can reclaim the maximum amount of bandwidth by shaping the least amount of clients. The more that demand increased, the more number of clients to be shaped increases - and demand can potentially increase to the point where all clients could be shaped (but we do our best to avoid this situation)
We're implementing some long term solutions to hopefully alleviate the harsh shaping being experienced at the moment, but shaping will always be dependant on demand.
You do have to move some data to be shaped, but generally yes, if demand is high enough - any Uncapped account could be shaped
People keep complaining about the same thing every single time all I read is I've done X amount (doesn't matter) and they get shaped. What people need to realise is they aren't shaped according to their use but rather with a blanket shaping method where everyone is most likely shaped. They just need to take a bit of time to read and understand that its not individual shaping. It's not like you guys are trying to hide the methods that you use to shape, people just don't understand these methods. I'm very happy with my Afrihost account for the most part, sometimes twitch.tv suffers abit when I think it should never but otherwise no complaints.
Please see below quotes from all 3 of you denying it is a capacity issue...
I think it's a little unfair to post comments made out of context and without giving any context to the entire discussion that has evolved over more than a month. We did not believe this was a capacity issue, but we always were open that demand had exceeded our available resources but we were initially confident that it would return to normal levels, which it unfortunately not.
The discussion and our responses evolved as we understood more about the problem. I don't feel there was ever any dishonesty in our answers - this was the information we had available at the time.
HapticSimian
Honorary Master
Please see below quotes from all 3 of you denying it is a capacity issue...
I think what has become clear is that Afrihost was ill prepared for this upturn in demand, and that they initially didn't think in terms of outright capacity because their projections didn't align with what was transpiring. Of course the question then becomes whether some anomalous tipping point was reached, or whether their projections - just like their shaping implementation - perhaps weren't as clever as they had hoped.
Regardless, I appreciate the few posts from the AfriPeeps confirming that additional capacity is being planned, and I hope that will come to pass sooner rather than later. Hopefully this episode holds a few lessons in terms of planning for future demand, and we won't see a repeat of the past 6 weeks' ridiculousness. Because ridiculous it has been...
HapticSimian
Honorary Master
All assuming of course that you have sufficient capacity not to shape huge swathes of your customer base to stupid levels...
I think the gist of it is that any bandwidth management from your side must be tiered. Under normal conditions you cannot treat people moving a 100GB a month the same as you do those moving a terabyte. I sincerely hope I understand correctly that this will be the case once capacity allows.
pouroverguy
Expert Member
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we definitely unshaped overnight - but this seemed to be a bit slower than normal - I've asked our Dev team to investigate if all is right and if we can possibly unshape a little faster so we give maximum bandwidth back to Uncapped clients as usage decreases.
I'm really sorry about this, I know these issues are causing you a lot of frustration - I promise we are doing everything possible. As soon as our new capacity lands, all these symptomatic issues are going to go away. Until then, we'll keep doing our best to provide the best experience we can
Slower then normal? I was shaped the entire night, a well seeded torrent downloaded a grand total of 40mb's. i have been officially shaped for 48hours straight. Afrihost, you owe me some free turbocharges
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