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Thread: Telkom ADSL exchange and network problems: Your help needed

  1. #1

    Exclamation Telkom ADSL exchange and network problems: Your help needed

    Hi there

    There have been many complaints about ADSL problems in some areas, and to help everyone concerned we want to start threads related to specific areas to help to identify problems.

    To make sure we give as much info as possible, and that the areas are easy to find, please follow the following structure when you open a thread or make a post.

    • Before you start a new thread, first search this forum to see if your suburb is not already listed.
    • If your suburb is listed, post in that thread (do not start a new thread) with the info listed below
    • If your suburb is not listed, start a new thread using the title structure listed below


    TITLE

    [suburb name] ADSL problems

    BODY

    --Give a short explanation of the problem
    --Give the first six digits of our phone number (like 011 425 xxxx)
    --ADSL line speed (like 1Mbps, 4Mbps etc)
    --ISP name and account type (like MWEB uncapped)
    --The time of day when you typically see these problems

    Optional, but it will be great if you can also give the following information:

    --A traceroute to Telkom.co.za
    --The actual sync speed of the line
    --The attenuation stats of the line

    Sample entry here: http://mybroadband.co.za/vb/showthre...stream-Estates
    Last edited by rpm; 23-07-2013 at 11:17 AM.

  2. #2

    Default How to do a traceroute

    How to do a traceroute (Thanks MickeyD)

    Open a DOS window (Run -> cmd, enter), type the following command:

    C:\tracert telkom.co.za {enter}

    Tracing route to telkom.co.za [196.43.22.222] over a maximum of 30 hops:
    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 11 ms 15 ms 9 ms ti-224-140-01.telkomadsl.co.za [105.224.140.1]
    3 27 ms 27 ms 29 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
    4 28 ms 28 ms 27 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
    5 35 ms 35 ms 34 ms 165.165.214.213
    6 54 ms 51 ms 51 ms 196.43.39.162
    7 59 ms 59 ms 59 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
    8 53 ms 52 ms 52 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
    9 54 ms 54 ms 54 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

    Trace complete.
    ------------------------

    Select all, copy, paste to MyBB and then edit out any personal details!

    PS. stop any other Net activity to give a fair result....

  3. #3

  4. #4

    Default

    Quote Originally Posted by atomcrusher View Post
    Swellendam, Western Cape: Occasional data outages during the day

    Phone number: 028 514 xxxx

    ADSL line speed: 2Mbps ADSL

    ISP name: Telkom Internet

    Time: "Normal" working hours .. e.g. 08h00 through 17h00 ... Occasional ADSL outages - a re-boot of my router sometimes fixes this.

    Sync speed of the line: 2048 kbps
    Hi there

    Can you please start a new thread with this info:

    Thread title: Swellendam ADSL problems

    Body

    Swellendam, Western Cape: Occasional data outages during the day

    Phone number: 028 514 xxxx

    ADSL line speed: 2Mbps ADSL

    ISP name: Telkom Internet

    Time: "Normal" working hours .. e.g. 08h00 through 17h00 ... Occasional ADSL outages - a re-boot of my router sometimes fixes this.

    Sync speed of the line: 2048 kbps

  5. #5

    Default

    Quote Originally Posted by rpm View Post
    Before you start a new thread, first search this forum to see if your suburb is not already listed.
    @RPM when you say search this forum do you mean the 'Telkom ADSL area problems' forum or the entire myBB forum. The reason I ask is that I have been giving some info about the upgrade status (ETA's) of the Durbanville area and I would like to share it with the forum users, so I am assuming if I create the thread in this forum that would be the right place ? There are already a few 'Durbanville ADSL problms' threads, but not specifically in the 'Telkom ADSL area problems' forum.

  6. #6
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    Default

    @Psykro, you can post it in the Telkom ADSL area problems. I believe (until corrected) that would be the correct place.

    This is a brilliant idea and i missed seeing this section. TelkomZA is certainly making an impact
    unofficial mybroadband Telegram 5000 group challenge. Dare to enter the crazy?? Details [thread] to be coming soon...

  7. #7
    Banned abzo's Avatar
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    Default

    Tracing route to telkom.co.za
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms
    2 * * * Request timed out.
    3 83 ms 89 ms 189 ms
    4 257 ms 198 ms 59 ms
    5 115 ms 99 ms 59 ms
    6 116 ms 99 ms 88 ms 8ta-150-177-01.telkomadsl.co.za
    7 * * * Request timed out.
    8 158 ms 108 ms 68 ms
    9 96 ms 89 ms 74 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za

    10 89 ms 99 ms 69 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
    96.43.23.34]
    11 84 ms 79 ms 82 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za

    Trace complete.

  8. #8

    Default Fish Hoek. Almost unusual in the evenings

    I have a flapping line in the evening. It's almost impossible to get to any websites, including Telkom. I have the highest speed available (whatever that is) from Telkom.

    Here's what I get around 21:10

    traceroute to telkom.co.za (196.43.22.222), 64 hops max, 52 byte packets
    1 10.0.0.2 (10.0.0.2) 5.730 ms 1.456 ms 1.732 ms
    2 ti-225-8-01.telkomadsl.co.za (105.225.8.1) 9.050 ms 8.076 ms 8.097 ms
    3 ti-226-0-06.telkomadsl.co.za (105.226.0.6) 461.616 ms 31.228 ms 9.704 ms
    4 ti-226-0-13.telkomadsl.co.za (105.226.0.13) 10.021 ms 9.370 ms 8.632 ms
    5 165.165.214.213 (165.165.214.213) 9.970 ms 10.256 ms 13.690 ms
    6 196.43.39.162 (196.43.39.162) 32.468 ms 32.038 ms 31.477 ms
    7 rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za (196.43.23.6) 33.462 ms 35.108 ms 34.546 ms
    8 nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za (196.43.23.34) 34.168 ms 34.894 ms 33.870 ms
    9 nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za (196.43.22.222) 34.669 ms 34.348 ms 34.444 ms


    Quote Originally Posted by rpm View Post
    Hi there

    There have been many complaints about ADSL problems in some areas, and to help everyone concerned we want to start threads related to specific areas to help to identify problems.

    To make sure we give as much info as possible, and that the areas are easy to find, please follow the following structure when you open a thread or make a post.

    • Before you start a new thread, first search this forum to see if your suburb is not already listed.
    • If your suburb is listed, post in that thread (do not start a new thread) with the info listed below
    • If your suburb is not listed, start a new thread using the title structure listed below


    TITLE

    [suburb name] ADSL problems

    BODY

    --Give a short explanation of the problem
    --Give the first six digits of our phone number (like 011 425 xxxx)
    --ADSL line speed (like 1Mbps, 4Mbps etc)
    --ISP name and account type (like MWEB uncapped)
    --The time of day when you typically see these problems

    Optional, but it will be great if you can also give the following information:

    --A traceroute to Telkom.co.za
    --The actual sync speed of the line
    --The attenuation stats of the line

    Sample entry here: http://mybroadband.co.za/vb/showthre...stream-Estates

  9. #9

    Default Fish Hoek. Almost unusable in the evenings

    I have a flapping line in the evening. It's almost impossible to get to any websites, including Telkom. I have the highest speed available (whatever that is) from Telkom.

    Here's what I get around 21:10

    traceroute to telkom.co.za (196.43.22.222), 64 hops max, 52 byte packets
    1 10.0.0.2 (10.0.0.2) 5.730 ms 1.456 ms 1.732 ms
    2 ti-225-8-01.telkomadsl.co.za (105.225.8.1) 9.050 ms 8.076 ms 8.097 ms
    3 ti-226-0-06.telkomadsl.co.za (105.226.0.6) 461.616 ms 31.228 ms 9.704 ms
    4 ti-226-0-13.telkomadsl.co.za (105.226.0.13) 10.021 ms 9.370 ms 8.632 ms
    5 165.165.214.213 (165.165.214.213) 9.970 ms 10.256 ms 13.690 ms
    6 196.43.39.162 (196.43.39.162) 32.468 ms 32.038 ms 31.477 ms
    7 rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za (196.43.23.6) 33.462 ms 35.108 ms 34.546 ms
    8 nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za (196.43.23.34) 34.168 ms 34.894 ms 33.870 ms
    9 nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za (196.43.22.222) 34.669 ms 34.348 ms 34.444 ms


    Quote Originally Posted by rpm View Post
    Hi there

    There have been many complaints about ADSL problems in some areas, and to help everyone concerned we want to start threads related to specific areas to help to identify problems.

    To make sure we give as much info as possible, and that the areas are easy to find, please follow the following structure when you open a thread or make a post.

    • Before you start a new thread, first search this forum to see if your suburb is not already listed.
    • If your suburb is listed, post in that thread (do not start a new thread) with the info listed below
    • If your suburb is not listed, start a new thread using the title structure listed below


    TITLE

    [suburb name] ADSL problems

    BODY

    --Give a short explanation of the problem
    --Give the first six digits of our phone number (like 011 425 xxxx)
    --ADSL line speed (like 1Mbps, 4Mbps etc)
    --ISP name and account type (like MWEB uncapped)
    --The time of day when you typically see these problems

    Optional, but it will be great if you can also give the following information:

    --A traceroute to Telkom.co.za
    --The actual sync speed of the line
    --The attenuation stats of the line

    Sample entry here: http://mybroadband.co.za/vb/showthre...stream-Estates

  10. #10

    Default

    011 318 ****, 1mpbs MWEB.

    Tracing route to telkom.co.za [196.43.22.222]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.12.1
    2 11 ms 11 ms 10 ms 41-132-12-1.dsl.mweb.co.za [41.132.12.1]
    3 13 ms 13 ms 13 ms 197-80-96-210.jhb.mweb.co.za [197.80.96.210]
    4 13 ms 13 ms 14 ms vl-92.vic-hscore-2.mweb.co.za [197.80.2.2]
    5 19 ms 19 ms 19 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [197.80.5.24
    1]
    6 14 ms 14 ms 14 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
    7 14 ms 14 ms 14 ms jhb.telkom-ipnet.co.za [197.80.4.117]
    8 14 ms 14 ms 14 ms 196.43.25.137
    9 14 ms 14 ms 14 ms 196.43.39.166
    10 16 ms 16 ms 16 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
    3.23.6]
    11 20 ms 17 ms 17 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
    96.43.23.34]
    12 20 ms 18 ms 18 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
    .22.222]

    Trace complete.

  11. #11

    Default

    Hilton - PMB : KZN --- ADSL problems

    BODY

    --Line flapps between 9-10 pm
    --033 343
    --1Mbps
    --Telkom line, telkom capped account (also have a reserve capped Afrihost account which does the same thing)
    -- 9 to 10pm

    Optional, but it will be great if you can also give the following information:

    --A traceroute to Telkom.co.za --> na
    --1Mbps
    --The attenuation stats of the line --> na

  12. #12

    Default

    Bergbron Johannesburg

    [Bergbron] ADSL problems



    Extremely slow response on websites and streaming
    011 477 xxxx
    --ADSL line speed 4Mbps
    -- MWEB uncapped
    --All day long, as i work from home

  13. #13

    Angry Rosebank Telkom Server - terribly slow speed..

    Not sure if any body else experiencing the terrible slow internet in the area... Telkom told me its a problem with a server n still after a one year situation is worse...
    I get speed of 0.04 on 1 mbps line so yeah my money is going on waste each month tried different service providers so far but result is same...

    Phone number 011 264 xxxx
    ADSL line speed 1Mbps
    Afrihost uncapped, Mweb uncapped
    whole day terrible service

    cant even open telkom site most of the days... forget about anything....

  14. #14

    Default

    My problem is: ADSL Broadacres - so underutilised that there are no plans to upgrade to 10Mbps or VDSL - now what? Service runs perfect though on 4Mbps.

  15. #15

    Default

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Ric>tracert telkom.co.za

    Tracing route to telkom.co.za [196.43.22.222]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 571 ms 608 ms 602 ms ti-224-116-01.telkomadsl.co.za [105.224.116.1]
    3 686 ms 579 ms 660 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
    4 12 ms 11 ms 11 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
    5 12 ms 12 ms 11 ms 165.165.216.221
    6 12 ms 12 ms 12 ms 196.43.39.166
    7 776 ms 431 ms 379 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
    3.23.6]
    8 853 ms 802 ms 855 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
    96.43.23.34]
    9 559 ms 527 ms 454 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
    .22.222]

    Trace complete.

    C:\Users\Ric>tracert telkom.co.za

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