Telkom ADSL exchange and network problems: Your help needed

Equestria, Pretoria East ADSL problems

Seldom have problems. Occasionally experience slower speeds in the evening.

--Phone: 012 807 xxxx
--ADSL line speed: 1Mbps
--ISP name and account type: Afrohost uncapped
--Slower speeds in the evening


Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops: (at about midnight)

1 1 ms <1 ms <1 ms login.router [10.0.0.2]
2 9 ms 8 ms 8 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236.11.193]
3 11 ms 12 ms 11 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
4 13 ms 13 ms 13 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 36 ms 12 ms 13 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 12 ms 11 ms 11 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 21 ms 19 ms 12 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.17]
8 14 ms 13 ms 13 ms 196.43.25.137
9 13 ms 12 ms 13 ms 196.43.39.166
10 13 ms 13 ms 13 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
11 16 ms 15 ms 15 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
12 16 ms 15 ms 15 ms telkom.co.za [196.43.22.222]

Modem Status

Connection Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 1024
US Margin 12
DS Margin 31
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 27
US Line Attenuation 15
Peak Cell Rate 1207 cells per sec
CRC Rx Fast 0
CRC Tx Fast 1
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Fast Path

DSL Statistics

Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0
 
Eat yer heart out Saffers

Either I can't read, or you lot can't. Seems to me the OP specified threads for problems, not posting your problems in this (sticky) thread.


So. To offset all the problems, here's mine.

Island in the Gulf of Thailand/Koh Samui.
3BB
13Mbps uncapped/unshaped/unthrottled.
R285/month including line.

No problems in last 3 years

Dontcha just hate small tropical island infrastructure. :)
 
Last edited:
University Estate
Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [10.0.0.2]
2 8 ms 11 ms 11 ms ti-224-92-01.telkomadsl.co.za [105.224.92.1]
3 9 ms 10 ms 12 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 9 ms 11 ms 11 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 9 ms 11 ms 11 ms 165.165.214.213
6 30 ms 30 ms 31 ms 196.43.39.166
7 36 ms 34 ms 32 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
8 34 ms 34 ms 31 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
9 38 ms 35 ms 35 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.
 
Helderberg Western Cape less than 3km from an exchange.

ADSL Line Speed : Fast DSL - up to 1024kbps
All infrastructure provided by Telkom

All phones in use are Telkom supplied, Router in use new D-Link 2750U - Telkom use them.

ISP for access - Various.

Connectivity = erratic. Drops out all the time.

And here's why...most likely poor infrastructure maintenance of the network beyond our premises such as poor oxidization of joints, and copper - especially bad in winter.

60dB Attenuation values or above will cause connectivity issues

Here is the stats from our router.

ADSL Fast

Mode: ADSL_G.dmt
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 188 140
Attenuation (dB): 335 195
Output Power (dBm): 126 99
Attainable Rate (Kbps): 4960 900
Rate (Kbps): 1024 512
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25

HEC Errors: 83 14474
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 12 0
Click to expand...

Average latency per hop to servers in SA is below 100 - to servers overseas around 300ms per hop, as soon as our trace route hops leave SA servers.

Last reasonable hop being:

196.44.31.113 | jp-nt-1--pe-ad-1-a.mtnns.net | MTN Network Solutions | 16637 | 0.0% | 157 | 178 | 164 | 7.9

Hope this was useful.
 
Last edited:
It would be nice if Telkom can sort this out quickly this time (and not take two years like they did, two years ago!)

Worth mentioning that the issue persists no matter which ISP is used ( telkom, openweb, afrihost, etc )
http://mybroadband.co.za/vb/showthread.php/552221-Pierre-van-Ryneveld-Pretoria-ADSL-Problems.

012 662 XXXX

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 99 ms 92 ms 93 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.4.129]
3 90 ms 90 ms 91 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 110 ms 112 ms 108 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 94 ms 97 ms 92 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 86 ms 86 ms 85 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 92 ms 95 ms 96 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.17]
8 102 ms 97 ms 100 ms 196.43.25.137
9 105 ms 110 ms 113 ms 196.43.39.166
10 113 ms 108 ms 110 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
11 129 ms 110 ms 106 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
12 130 ms 128 ms 128 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]
 
Hi there,

The Reeds ADSL Problems

- Another area that appears to be congested. Connectivity is fine after 11PM at night but every evening and most weekends it becomes almost unusable. I've tried different account types on different ISP's with the same results.
-012 661
- 1Mbps
- Telkom residential 1Mbps "Fast DSL"
- Week Night Evenings 5PM - 11PM. Most of the weekend till 11PM.

Congested (9:30PM) :
Tracing route to telkom.co.za [196.43.22.222] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 83 ms 82 ms 83 ms ti-224-76-01.telkomadsl.co.za [105.224.76.1]
3 84 ms 85 ms 85 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 67 ms 67 ms 64 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 70 ms 73 ms 73 ms 165.165.216.221
6 124 ms 97 ms 98 ms 196.43.39.166
7 69 ms 70 ms 69 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
8 78 ms 76 ms 78 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
9 83 ms 79 ms 76 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Uncongested (12AM):

Tracing route to telkom.co.za [196.43.22.222] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 9 ms 9 ms 10 ms ti-224-76-01.telkomadsl.co.za [105.224.76.1]
3 13 ms 13 ms 13 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 14 ms 13 ms 12 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 13 ms 14 ms 14 ms 165.165.216.221
6 14 ms 13 ms 14 ms 196.43.39.166
7 15 ms 13 ms 14 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
8 17 ms 17 ms 18 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
9 17 ms 17 ms 16 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

ATUC Current Rate 1024 kbps
ATUC SNR 12.5 dB
ATUC Attenuation 35 dB
ATUC Max Rate 1024 kbps
ATUR Current Rate 512 kbps
ATUR SNR 20 dB
ATUR Attenuation 60 dB
ATUR Max Rate 512 kbps
 
[in reply to Ryno vZ]

...when I complain about Cell C's 3G the silence is deafening on this site. The moment the "poor" ADSL users experience "problems" every one is up in arms. What is wrong with this picture?
Click to expand...

Very few Cell C users?
 
Last edited:
Right now, this is what it looks like (012 662 XXXX):
Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 5 ms 5 ms 4 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.4.129]
3 8 ms 8 ms 8 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 8 ms 8 ms 8 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 8 ms 9 ms 9 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 8 ms 7 ms 8 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 10 ms 10 ms 10 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.17]
8 10 ms 9 ms 10 ms 196.43.25.137
9 10 ms 9 ms 9 ms 196.43.39.166
10 10 ms 10 ms 10 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
11 50 ms 37 ms 33 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
12 25 ms 30 ms 26 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Trace complete.
 
Majordad said:
ADSL problem BEllville Cape town, the last 2 days,
Click to expand...

PLEASE READ THE OP.

RPM - please lock this sticky as its becoming pointless if people can't comprehend.

Sent from my RM-821_im_south_africa_250 using Board Express
 
Majordad said:
ADSL problem BEllville Cape town, the last 2 days,
Click to expand...

Bellville/Durbanville

tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms router
2 1363 ms 1501 ms 1703 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.4.193]
3 1426 ms 1256 ms 1171 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 1523 ms 1269 ms 1069 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 1229 ms 1269 ms 1242 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 1151 ms 977 ms * ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 1166 ms 1223 ms 1418 ms rb-cr-1.za--ct-cr-2.za-b.mtnns.net [196.44.31.250]
8 801 ms 797 ms 823 ms 41.181.139.109
9 1206 ms * 1072 ms 72.14.194.74
10 1429 ms 1560 ms 1502 ms 66.249.95.8
11 1370 ms 1341 ms 1611 ms 209.85.253.92
12 2037 ms 1926 ms 1920 ms 209.85.240.28
13 1569 ms 1606 ms 1859 ms 216.239.49.30
14 * * * Request timed out.
15 1823 ms 1644 ms 1691 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.
 
kripstoe said:
Bellville/Durbanville

tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms router
2 1363 ms 1501 ms 1703 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.4.193]
3 1426 ms 1256 ms 1171 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 1523 ms 1269 ms 1069 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 1229 ms 1269 ms 1242 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 1151 ms 977 ms * ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 1166 ms 1223 ms 1418 ms rb-cr-1.za--ct-cr-2.za-b.mtnns.net [196.44.31.250]
8 801 ms 797 ms 823 ms 41.181.139.109
9 1206 ms * 1072 ms 72.14.194.74
10 1429 ms 1560 ms 1502 ms 66.249.95.8
11 1370 ms 1341 ms 1611 ms 209.85.253.92
12 2037 ms 1926 ms 1920 ms 209.85.240.28
13 1569 ms 1606 ms 1859 ms 216.239.49.30
14 * * * Request timed out.
15 1823 ms 1644 ms 1691 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.
Click to expand...

Another one

This not the place to list your adsl issues
Sent from my RM-821_im_south_africa_250 using Board Express
 
Blue downs Area bad latency especially when it rains

Blue downs Area bad latency especially when it rains

[Blue downs] ADSL problems big

BODY

--Give a short explanation of the problem
latency extremely high for no reason
started 2 months back and not fixed
changed isp's to get better service which has happened but telkom is the problem
in short their exchange is poorly managed and messed up (faulty)


--Give the first six digits of our phone number (like 011 425 xxxx)
021 909
--ADSL line speed
4mbps supposed to be
--ISP name and account type (like MWEB uncapped)
Afrihost(so far best service delivery) uncapped
--The time of day when you typically see these problems
all day


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\razor>tracert www.telkom.co.za

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 3 ms 5 ms 3 ms 192.168.0.1
2 1433 ms 1151 ms 1160 ms 105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.
1]
3 865 ms 872 ms 1075 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 999 ms 950 ms 1022 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 1605 ms 1548 ms 1051 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 1203 ms 1009 ms 956 ms tb-pr-1.za--tb-cr-2.za-a.mtnns.net [196.44.18.14
3]
7 1059 ms 1055 ms 1128 ms wblv-ip-se-2-gw.telkom-ipnet.co.za [196.25.165.1
97]
8 932 ms 1031 ms 1349 ms 196.43.25.205
9 1187 ms 1129 ms * 196.43.51.78
10 telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination
net unreachable.

Trace complete.

C:\Users\razor>
 
Benoni ADSL problems

No matter which ISP I use, the ping is still slow, as shown below in the trace route to www.telkom.co.za.
This problem has been going on for a while now (at least 1 month), phoned telkom, no help.
011 849 xxxx
ADSL line speed: 1Mbps
ISP: Openweb
All day, everyday.

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 382 ms 394 ms 399 ms 196-210-155-1.dynamic.isadsl.co.za [196.210.155.1]
3 438 ms 507 ms 527 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
4 453 ms 618 ms 490 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 482 ms 487 ms 492 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
6 442 ms 420 ms 433 ms 168.209.1.179
7 321 ms 313 ms 383 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.89]
8 515 ms * * 196.43.25.137
9 428 ms 453 ms 501 ms 196.43.39.166
10 384 ms 444 ms 463 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
11 532 ms 411 ms 318 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
12 382 ms 356 ms 382 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Trace complete.
 
READ!!

rpm said:
Hi there

There have been many complaints about ADSL problems in some areas, and to help everyone concerned we want to start threads related to specific areas to help to identify problems.

To make sure we give as much info as possible, and that the areas are easy to find, please follow the following structure when you open a thread or make a post.

  • Before you start a new thread, first search this forum to see if your suburb is not already listed.
  • If your suburb is listed, post in that thread (do not start a new thread) with the info listed below
  • If your suburb is not listed, start a new thread using the title structure listed below

TITLE

[suburb name] ADSL problems

BODY

--Give a short explanation of the problem
--Give the first six digits of our phone number (like 011 425 xxxx)
--ADSL line speed (like 1Mbps, 4Mbps etc)
--ISP name and account type (like MWEB uncapped)
--The time of day when you typically see these problems

Optional, but it will be great if you can also give the following information:

--A traceroute to Telkom.co.za
--The actual sync speed of the line
--The attenuation stats of the line

Sample entry here: http://mybroadband.co.za/vb/showthread.php/546791-ADSL-problems-in-Midstream-Estates
Click to expand...
 
what's the point of complaining. this is south africa. your new car prices are double the price of most countries, SA is ranked near the bottom of ADSL speeds available. why waste your time if you don't have a government willing to back you?
 
ErEkTiLe_DySfUnKsHuN said:
I also have a problem; several actually but I’ll keep this one short.

I cannot maintain an uplink. Every time I get a connection my performance is dismal and the uplink drops.

I tried Tracey or Tracert or whatever her name is, but she could not help either. My uplink was unsustainable.

I phoned Telkom and was told to hold. I tried, I promise you, but in the end I could not hold it in any longer. After returning from the bathroom, I tried again.

This time I connected with an operator whose voice drove me crazy and I had to break the connection. Did they employ the ex-087 sex line operators at their call centre? Anyway, I made it to the bathroom just in time.

Knowing that a solution was imminent, I persevered. After much to-ing and fro-ing I got lucky. Or so I thought.

I received this awesome email from this webmaster guy from mybroadband informing me to come on over and share my misery with other equally unfortunate souls; sort of like a “wallow in our misery” party.

So here I am, cockblocked and loaded, spurting forth my tale of woe.

FREE ME, MWEB!

Wait, that won’t work. Some fabulous chap of theirs also sent me an email. Damn it but I’m popular lately. However he accused me of being an abuser as I download a lot of “stuff” so he’s not so fabulous anymore. Not in my books anyway.

I tried to reason with the chap, after all I have a medical condition and I need my “stuff” to research my performance issues. He replied that I was dysfunctional. :wtf: of course I am!

Please help me, mybroadband.
Click to expand...

Post of the century!!!!!!!!!!!!!
 
Boksburg Beyerspark 4meg Line

Its running like 512 line, always really slow no matter what time and what im doing.

Boksburg Ravenswood 4meg line (fiber optic)
The best Iv ever seen my line work ever.
Download 1 gig in matter of minutes rather than hours.
Gaming was amazing
 
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