Telkom ADSL exchange and network problems: Your help needed

Faerie Glen, Pretoria high latency problem around for more than a month.
Wish they would fix this already!

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 207 ms 147 ms 107 ms 105-236-3-65-esr-lo.mtnbusiness.co.za [105.236.3
.65]
3 226 ms 259 ms 269 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 294 ms 336 ms 334 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 329 ms 369 ms 352 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 374 ms 308 ms 232 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 249 ms 259 ms 300 ms rb-cr-1.za--jh-cr-2.za-b.mtnns.net [196.44.31.17
0]
8 314 ms 285 ms 252 ms 41.181.139.109
9 294 ms 310 ms 267 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.1
7]
10 217 ms 233 ms 234 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
11 302 ms 331 ms 343 ms 196.43.39.162
12 395 ms 400 ms 371 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
13 314 ms 294 ms 289 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
14 * 223 ms 251 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.
 
You just broke Rondebosch at 8:57pm today...


C:\Users\Nick>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 53 ms 49 ms 46 ms 105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.1]
2 530 ms 533 ms 538 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
3 532 ms * 745 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
4 561 ms 557 ms 605 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
5 533 ms 525 ms 536 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
6 532 ms 535 ms 543 ms rb-cr-1.za--jh-cr-2.za-b.mtnns.net [196.44.31.170]
7 527 ms 532 ms 528 ms 41.181.139.109
8 534 ms 529 ms 530 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.17]
9 * * 533 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
10 533 ms 535 ms 534 ms 196.43.39.166
11 533 ms 528 ms 599 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
12 531 ms 534 ms 529 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
13 532 ms 543 ms 528 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Trace complete.

C:\Users\Nick>

Edit: Its MTN's issue
 
Last edited:
Anyone aware of any issues on the Bellville exchange? No dail tone on phone and router is just saying 'connecting', this has been happening from yesterday...
 
Robindale ADSL problems

After struggling with WebAfrica for about 4 months, I switched to Telkom Home Advanced and am still struggling to connect internet service every morning.
Phone # 011 782 ----
--ADSL line speed 4Mbps
--ISP telkomsa.net & account type Fast DSL / Home Advanced
--The time of day From 0600 to 1200

chas@Charles-PC:~$ inetutils-traceroute www.telkomsa.net
traceroute to www.telkomsa.net (196.25.211.40), 64 hops max
1 10.0.0.2 1,000ms 0,793ms 0,552ms
2 105.224.44.1 7,071ms 9,944ms 6,659ms
3 105.224.0.6 9,942ms 8,840ms 9,492ms
4 105.224.0.13 9,996ms 9,208ms 9,687ms
5 * * *


Telkom Speed test Last Result:
Download Speed: 2298 kbps (287.3 KB/sec transfer rate)
Upload Speed: 426 kbps (53.3 KB/sec transfer rate)
Latency: 17 ms
2015/03/10, 4:34:48 PM
 
Internet went down with Telkom this morning - in Hillcrest Kwazulu Natal. Cannot speak to 10210 ...... every extension immediately cuts me off. Anyone know when we shall have our internet up and running again? I feel so sorry for small businesses. Telkom rep mentioned that the main board was down and it is a nationwide problem.
 
Last edited:
Geelhout Park Rustenburg

ADSL went to intermittent on Friday. By Saturday morning NO ADSL but voice working.
ADSL returned late Saturday at full speed. Ok all Sunday.
This morning, No ADSL Internet but Voice still OK.
Reported to Afrihost.
At this stage on 3G Failover (Telkom Mobile)

Tel No.: 014 592
Line Speed: 4Mbps
ISP: Afrihost Capped (Line also with them)

NOTE:
I now see MTN has a big problem. Possibly related. However I cannot connect to CystalWeb on a trial account either?
 
Last edited:
MickeyD said:
ISAM - capable of providing FTTh.
Click to expand...

finally.

i was just told whilst on the phone that they are currently upgrading the exchange which is why ive been having issues

---------------------------------------------------------------------------------------------------------------------
Bergvliet- ADSL problems

--line speed keeps dropping from 10 to 2706 or 37xx or 26xx or whatever it feels like
--021 715
--ADSL line speed supposed to be 10mb
--not applicable
--24/7

Optional, but it will be great if you can also give the following information:

--currently (Rate (Kbps):10239/ 1019 ) but when issues (Rate (Kbps): 3031 / 339 -3223/ 347 - 2779 / 312 -2907/ 331)
--normally 37.5 but when issues jumps up to about 45
 
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been down the whole week, line speed changes about 5-10 times a day between 2 and 7806 but nothing higher, speedtests say max 3.6mb/s.
ive escalated to my isp but i have a sneaky suspition that afrihost have requested telkom to manage and change my line speed as telkom are saying there's no issue on their side even tho i have sent them screenshots showing there is. same router as always but ive tested a dif one and still same issue no line issue either.

any idea's would be greatly appreciated. number: 021 715xxxx bergvliet exchange: http://www.broadbandstats.co.za/exchange/WBVT
 
Mmm, old thread.

Just got of the phone with Telkom, there is currently an outage on the Pretoria CBD exchange affecting certain DSL lines, but all lines are degraded currently.
 
ADSL Issues on my line since 1 Aug



Hi

I am hoping someon can get me a quick resolution to my problem. I have logged a fault 23CRK010815 , i have had a technician come out numerous times to my premises without any resolution. My neighbour is also experiencing drastic reduced speeds.

currently on my 4mb line my router is syncing at half the speed. Connection is intermitten and keeps dropping. At first the technician advised i could have a faulty router, i tested with another spare router and got the same speeds. I also advise him his welcome to bring me another router to test to prove my point. Im not willing to spend on another router (like i did in the past) only to find out its not a router fault. Without conclusive evidence this would not make sense. My SNR and attenuation rates seem to be within acceptable parameters, however my line continues to sync well below the require 4096 kbs, dropping connectivity often few times a day. I called telkom and they also confirmed my line wasnt syncing at the right speeds. They reset ports ,checked port settings , all made no difference.


I was told there a problem with wiring at the Junction box ..however nothing seems to be done , and this is still a huge cause of concern. The technician assured me he kept raising the concern , and escalated it but no one seems to be prioritising this from Telkom's side.

Please advise on a prompt resolution to my issue.

thanks
V
 
The whole of Troyeville and New Doornfontein are out. No phones, and no adsl since yesterday morning.

No one is rushing to repair this either.. :(
 
voipjunky said:
The whole of Troyeville and New Doornfontein are out. No phones, and no adsl since yesterday morning.

No one is rushing to repair this either.. :(
Click to expand...

Telkom Area Code? Do you have a fault logged?
 
Issues in the Lichtenburg and Kieserville area for a few weeks now Telkom says it's a network core problem and they are looking in to it but it's been weeks since I had a decent connection
 
trying to do a tracert test with windows 10 and i keep getting the following answer,what am i doing wrong?

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\John>C:\tracert telkom.co.za
'C:\tracert' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\John>
 
On mobile but Google how to run a tracert and you'll spot the error. If you've removed the C:\ from the command you can't get the exact same error...
 
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