Telkom ADSL exchange and network problems: Your help needed

Olivedale - no problems
4 / 10 mb connection - running at a consistent 5-6Mbps (I have asked them to keep it below 6 as it improves stability)
Telkom internet 10gb
 
Slow and congested WENTWORTH (NDWH02) exchange. Day time speeds are great till around 15:00 then its a downhill slide to sub 1MB on my 4MB account :(
 
Wierda park Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 479 ms 539 ms 579 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 648 ms 736 ms 705 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 478 ms 478 ms 451 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 475 ms 465 ms 411 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 588 ms 616 ms 600 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 683 ms 700 ms 663 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.1
7]
8 516 ms 509 ms 493 ms 196.43.25.137
9 456 ms 465 ms 442 ms 196.43.39.162
10 511 ms 534 ms 550 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 507 ms 484 ms 513 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
12 517 ms 464 ms 457 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

C:\Users\John>2 meg line
 
signates said:
Another one

This not the place to list your adsl issues
Click to expand...

I'm confused. I thought the whole point was to list your ADSL issues. "Telkom ADSL exchange and network problems: Your help needed". Perhaps you meant to say this is the place to help identify and resolve the issue, not whine about it?
 
PsiCoRe said:
I'm confused. I thought the whole point was to list your ADSL issues. "Telkom ADSL exchange and network problems: Your help needed". Perhaps you meant to say this is the place to help identify and resolve the issue, not whine about it?
Click to expand...

Please read the OP. The point it to create a separate thread for your area.
Sent from my RM-821_im_south_africa_250 using Board Express
 
Exchange here in East London, Amalinda is disgusting. 0.20mbps speeds from 6pm-12am at night. Fix the congestion please here.


--Give the first six digits of our phone number: 043 741 xxxx
--ADSL line speed: 4mbps
--Telkom Capped 20GB
--The time of day when you typically see these problems:6pm-12am
 
rpm said:
Hi there

There have been many complaints about ADSL problems in some areas, and to help everyone concerned we want to start threads related to specific areas to help to identify problems.

To make sure we give as much info as possible, and that the areas are easy to find, please follow the following structure when you open a thread or make a post.

  • Before you start a new thread, first search this forum to see if your suburb is not already listed.
  • If your suburb is listed, post in that thread (do not start a new thread) with the info listed below
  • If your suburb is not listed, start a new thread using the title structure listed below

TITLE

[suburb name] ADSL problems

BODY

--Give a short explanation of the problem
--Give the first six digits of our phone number (like 011 425 xxxx)
--ADSL line speed (like 1Mbps, 4Mbps etc)
--ISP name and account type (like MWEB uncapped)
--The time of day when you typically see these problems

Optional, but it will be great if you can also give the following information:

--A traceroute to Telkom.co.za
--The actual sync speed of the line
--The attenuation stats of the line

Sample entry here: http://mybroadband.co.za/vb/showthread.php/546791-ADSL-problems-in-Midstream-Estates
Click to expand...

OKaY so this is my first "Forum Post"(not sure if thats said right) BUT my M-Web line is a 2mb Business Line and it runs perfectly,no issues at all. However people that have a home account seem to have difficulties with service,response and all that jazz.. Point being : I think theres favoritism relating to what line you have. Just saying..
 
34nE* said:
OKaY so this is my first "Forum Post"(not sure if thats said right) BUT my M-Web line is a 2mb Business Line and it runs perfectly,no issues at all. However people that have a home account seem to have difficulties with service,response and all that jazz.. Point being : I think theres favoritism relating to what line you have. Just saying..
Click to expand...

Stick to the mweb thread.
TI is 100x better than mweb.
 
Westonaria

Degraded line speed to a point where it's almost unusable at times. Line syncs at 4096 Down and 512 Up. Speed tests in the early morning hours seem to be fine:

GwweeUu.jpg


However during the day and even in at night it degrades completely. During the day it sometimes even goes to a point where the downstream is slower than the upstream (0.30Mbps)

Here is a screenshot of a speedtest @ around 8:00pm

JnAnmU2.jpg


--Phone Number: 011 754 xxxx
--ADSL line speed: 4Mbps
--Afrihost Business Uncapped 4Mbps
--The time of day when you typically see these problems:8am-2am?

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 * * * Request timed out.
2 31 ms 34 ms 41 ms 192.168.10.254
3 73 ms 59 ms 77 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2.65]
4 129 ms 82 ms 54 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
5 81 ms 94 ms 130 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 50 ms 87 ms 54 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
7 42 ms 52 ms 43 ms 41.181.139.109
8 126 ms 83 ms 63 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.17]
9 179 ms 155 ms 145 ms 196.43.25.137
10 63 ms 60 ms 40 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.146]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination net unreachable.

Trace complete.

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 29.0 db 16.0 db
Noise Margin 21.9 db 13.0 db
 
I have recently moved from Allens Nek Roodepoort where I had the best Telkom ADSL service imaginable to Robindale Randburg, where Telkom ADSL is non-existant. I have signed a 24 month contract with Telkom, and requested the line be moved a week before I moved. I have been asked to take a days leave so a technician can install a new line at my new premises as there have never been a Telkom line before. The technician arrived just after 10:00, did not seem very enthusiastic about helping complaining about the weather and so, and mentioned that he was only allowed to work on Linden lines, and I fell under Randburg. I never heard from Telkom after that until I escalated the order. Three week later I got informed that I am 4km away from the nearest exchange, and they cannot complete the order. What does one do in this case? I have already received a bill, and only paid 1/10 thereof since I am unable to use the service.
 
Pretoria North (Florauna area) ADSL problems.

--Ever since Line upgrade speeds have become incredibly slow and at times almost unuseable (telkom calling doesn't help and even after port resets and exchange port changes no help or well they said they did the exchange port change).

--012 546 xxxx.

--4MB (10mb but asked for downgrade to 4mb since the line could not handle it).

--Mweb Uncapped.

--Whole day long for about a month now with no help from telkom.

More Info :

Trace route to telkom
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 15 ms 19 ms 19 ms 41-132-34-1.dsl.mweb.co.za [41.132.34.1]
3 19 ms 18 ms 10 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 18 ms 19 ms 19 ms vl-92.vic-hscore-2.mweb.co.za [197.80.2.2]
5 21 ms 25 ms 24 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [197.80.5.24
1]
6 11 ms 19 ms 19 ms 197-80-7-5.jhb.mweb.co.za [197.80.7.5]
7 20 ms 25 ms 16 ms jhb.telkom-ipnet.co.za [197.80.4.117]
8 23 ms 19 ms 29 ms 196.43.25.137
9 28 ms 29 ms 19 ms 196.43.51.74
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
the rest till 30 are timeouts.

--2487 Down and 507 Up (best speed i get in the late night rest of the day the speeds are (1816 down and 507 up)).

Attenuation stats :
Noise margin upstream : 12db
Ouput power downstream : 16db
Attenuation upstream : 26db (upload is fine)
Noise margin downstream : 7db
Output power downstream : 2db
Attenuation downstream : 47db (it depends on time of day goes from 42-48 so 5-7mb sync but just getting 2.4mb sync).

Please help because i have been calling Telkom none stop and no help even a couple of other technicians and friend network engineers cannot understand why the sync speeds are so slow.
 
any updates regarding Rosebank Telkom server and ADSL speed in the area?

Hi,

Tired of poor ADSL speed last year I disconnected my Telkom line. There were talks that Rosebank exchange is undergoing upgrade to solve overload problem.

My question is,

any news regarding their upgrade?

and also if some one is using ADSL in the area (rose bank exchange) kindly advise what kind of speed are you getting. Is it worth to go back to ADSL again or still its same old story.

Thanks.

Regards.

some sanity
 
2mbps mweb/telkom line

I should have a speed of 2mbps but it's only 1 mbps at its best if i don't try to download something. I'm so not happy with it. I did put in a query and they phoned me and said that they promised UP TO 2mbps. I think they can just cync the line to 2 mbps. I don't want to hear about Up TO!!!!!!! I pay for 2mbps speed and that's what i want.:mad:
 
Area: Melrose North/Birdhaven -Sandton/JHB
011 447 xxxx cable was apparently cut on friday at midday with multiple faults logged to Telkom support for both dead lines and hence no ADSL, including myself.
Support technician arrived on Saturday to confirm that line was indeed cut and not Rosebank exchange congestion and eliminated other line issues.
He then said he would escalate issue to cable people. I'm just bumping this here to increase visibility as he said at least 20 lines affected on Westwood Road in the area.

Edited to reply to 'some sanity':
I'm on the rosebank exchange but can only stably connect at 5 megs because of my distance to DSLAM.
Its still overcrowded though , so there are dips in throuhgput in the evenings during "prime time" 6pm-10pm.
For what its worth, the technician said a Rosebank MSAN should be coming within the next 3 months...although seeing is believing.:whistle:
 
Last edited:
Good day guys, not to sure if this is the correct place, if not please move or delete...

I live in Oak Glen, Bellville. I called Telkom yesterday to get ADSL line but apparently there is no space on the exchange for me, say what? What can a man do, except complain :P
 
I'm in the same boat as you Alwyn. I have a Telkom line at the moment, and I'm moving houses to another area of Somerset West (same town), and they say it's impossible to do because they have no space on the exchange and they're not accepting any more applications from Somerset West residents, with no estimated time of resolution.
 
Bergvliet Exchange

Bergvliet exchange has no ports available.
ETA for upgrade is February 15th, 2015.
Upgrade is from DSLAM to ISLAM. (Outdated technology to , yes outdated technology)

This is a typical case of no forward planning. Fail to plan, plan to fail.
The lack of forward budgeting and no quote from the supplier, Lucent Alcatel.
In other words , incompetent management.
 
frictionfree said:
Bergvliet exchange has no ports available.
ETA for upgrade is February 15th, 2015.
Upgrade is from DSLAM to ISLAM. (Outdated technology to , yes outdated technology)

This is a typical case of no forward planning. Fail to plan, plan to fail.
The lack of forward budgeting and no quote from the supplier, Lucent Alcatel.
In other words , incompetent management.
Click to expand...

ISAM - capable of providing FTTh.
 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Panthera II>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 430 ms 80 ms 297 ms 105-236-8-1-esr-lo.mtnbusiness.co.za [105.236.8.
1]
3 342 ms 152 ms 44 ms 41.181.221.250
4 185 ms 67 ms 274 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 250 ms 463 ms 447 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
6 150 ms 221 ms 312 ms 41.181.180.10
7 1117 ms 400 ms 270 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
8 30 ms 50 ms 66 ms 41.181.139.99
9 188 ms 160 ms 169 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.1
7]
10 82 ms 344 ms 221 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
11 114 ms 203 ms 125 ms 196.43.39.162
12 2176 ms 175 ms 345 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
13 261 ms 224 ms 145 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
14 1057 ms * 873 ms telkom.co.za [196.43.22.222]

Trace complete.

C:\Users\Panthera II>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 300 ms 316 ms 347 ms 105-236-8-1-esr-lo.mtnbusiness.co.za [105.236.8.
1]
3 503 ms 349 ms 257 ms 41.181.221.250
4 898 ms 260 ms 180 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 161 ms 830 ms 1024 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
6 830 ms 717 ms 400 ms 41.181.180.10
7 417 ms 261 ms 133 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
8 72 ms 100 ms 126 ms 41.181.139.99
9 181 ms 226 ms 163 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.1
7]
10 325 ms 396 ms 288 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
11 151 ms 944 ms 319 ms 196.43.39.162
12 140 ms 37 ms 76 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
13 175 ms 34 ms 125 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
14 131 ms 52 ms 194 ms telkom.co.za [196.43.22.222]

Trace complete.

C:\Users\Panthera II>
 
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