Telkom ADSL exchange and network problems: Your help needed

Hi there

kensington, Western Cape: Occasional data outages during the day and night have to restart router to fix

Phone number: 021 593 xxxx

ADSL line speed: 6Mbps ADSL

ISP name: Telkom Internet

Time: anytime day and night

Sync speed of the line: 6024 kbps
 
034312*** (Newcastle Area)

Paying for a 4MB line for years - Got new quote and was told only 1MB available in the area.

C:\Users\User>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms home.gateway [192.***.*.*]
2 23 ms 13 ms 13 ms 196-210-157-1.dynamic.isadsl.co.za [196.210.157.
1]
3 24 ms 24 ms 24 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
4 28 ms 37 ms 27 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 24 ms 25 ms 25 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
6 43 ms 26 ms 24 ms 168.209.1.179
7 44 ms 70 ms 86 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.8
9]
8 812 ms 112 ms 187 ms 196.43.25.137
9 26 ms 25 ms 130 ms 196.43.39.166
10 25 ms 28 ms 28 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 33 ms 28 ms 29 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
12 27 ms 35 ms 29 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.
 
undesign said:
Gave up on Telkom a long time ago. Had months of congested, unusable ADSL in Durbanville, Cape Town. One *** story after another, so left them. Blissfully been using a WISP ever since.

You just can't trust Telkom.
Click to expand...

Undesign, what WISP do you use? Contemplating that myself.
 
Robindale ADSL problems
Title search found no results.
Whenever I do software update downloads the speed drops to around 40 kbps
Phone number: 011 782 xxxx

ADSL line speed: 1Mbps ADSL after Telkom upgraded all users

ISP name: Nashuaisp

Time: 18:00 to 23:00 in the evening.

Download Speed: 861 kbps (107.6 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 72 ms
Wed 14 Aug 2013 02:30:48 PM SAST
 
Shame, you should switch over to cell c's 3G and see what real problems are.

Funny thing though, when I complain about Cell C's 3G the silence is deafening on this site. The moment the "poor" ADSL users experience "problems" every one is up in arms. What is wrong with this picture?
 
I hope this is at the right place. I am using Iburst at work and at home. My house is at Firlands, an outlying area in Helderberg. On the N2, below Sir Lowrys Pass. Although this is at the limit of Iburst reception, speed was not that bad. When Eskom installed a new high voltage power line through Iburst's line of site, the speed dropped radically. I then added ADSL through Iafrica. I am very happy with the speed, although we do suffer some extreme slow times ± 3 to 4 times a week.
 
If you're posting line issues in this thread, you're not following the instructions. :-/

I see that a lot are being posted into the threads which is a good thing, however there are a LOT of exchanges in South Africa.

Could they be split up into further sub-fora? For example Regional and Sub-Regional?
For example, instead of " Claremont, Cape Town [Clareinch Exchange] ADSL problems" being within "Forum: Telkom ADSL area problems", it could be within "Forum: Telkom ADSL area problems" \ "Western Cape" \ "Cape Town" \ "Southern Suburbs"
 
Gave up on Telkom a long time ago. Had months of congested, unusable ADSL inTres Jolie
 
Hi Guys

IF YOU CANNOT OPEN A TELKOM WEBSITE FAST ENOUGH, THEN THERE IS A PROBLEM.
THIS CLEARLY INDICATES AN ISSUE IN THE TELKOM DATACENTER OR ROUTING POLICY.

As an ISP we have courteously informed all our clients that there will be speed related issues because Telkom is up to something that we are not aware off.

We have undertaken to keep all our clients on our mailing list informed as the service levels improve as all the accounts on our network are persistently monitored.

You are welcome to join our mailing list by sending me an email to [email protected] and we will keep you updated.

Clients have been experiencing the following problems:
1. Slow connections and intermitted connections.
2. Total blackouts as ADSL lines were down.
3. Problems receiving email due to timeout errors.
4. Problems browsing sites (local and international) due to gateway timeout errors.
5. Broken downloads due to almost 0.1mbps connections.
6. Inability to stream and play online games.
7. All ADSL line speed options are having the same problems.

To date, we don not have an ETA as to when the issue will be resolved.

Regards,
Zeyn Khan
AfriCentral ISP
www.africentral.co.za
 
The last two weeks or so I had quite a few line speed problems. Hi latency on local game servers and the sort. Did not bother to report as from experience I know just to be patient and wait till it comes right. But as I said the last few weeks it seems to be must more frequent than usual. I had no outages though.
 
Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 13 ms 14 ms 13 ms 196-210-142-129.dynamic.isadsl.co.za [196.210.14
2.129]
3 17 ms 16 ms 16 ms 196.38.73.113
4 16 ms 17 ms 18 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 17 ms 16 ms 16 ms 168.209.1.140
6 16 ms 15 ms 17 ms 168.209.1.179
7 17 ms 17 ms 18 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.8
9]
8 16 ms 16 ms 16 ms 196.43.25.137
9 17 ms 18 ms 18 ms 196.43.39.166
10 17 ms 17 ms 17 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 19 ms 19 ms 18 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
12 19 ms 19 ms * nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]
13 19 ms * 19 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.
 
Stonehurst Westlake (Cape Town) ADSL Problems

For the last few weeks typical ADSL speed (using www.speedtest.net) is 0.45Mb/s on a 10Mb/s line. Telkom have reset the ports in the exchange, and tested the wiring to the house and even changed the port in the DSLAM, but it has made no difference. I'm the communications trustee for Stonehurst Estate, and I'm convinced the issue is the contention ratio of the fibre optic cable to our exchange, which is shared with Westlake Business Park. There is a slim chance the issue could be with my ISP but their Gold Uncapped is usually pretty reliable...

Phone Number: 021 702 xxxx
ADSL 10Mbps
ISP Openweb (Gold Uncapped)
Problems usually occur during working hours

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 * <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 196-210-118-1.dynamic.isadsl.co.za [196.210.118.
1]
3 9 ms 12 ms 9 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 9 ms 9 ms 9 ms 196.35.115.128
5 9 ms 9 ms 10 ms 168.209.2.12
6 9 ms 9 ms 12 ms 168.209.6.130
7 10 ms 10 ms 10 ms 196.25.247.25
8 31 ms 32 ms 32 ms 196.43.25.205
9 30 ms 30 ms 30 ms 196.43.39.162
10 30 ms 31 ms 30 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 32 ms 63 ms 35 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
12 34 ms 33 ms 32 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

Link Rate 10015 Kbps Downstream 1019 Kbps Upstream
Line Attenuation 13.0 dB Downstream 6.3 dB Upstream
Noise Margin 18.7 dB Downstream 13.6 dB Upstream
 
@lantic Internet 011 394 ****

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 17 ms 8 ms 9 ms dsl-197-245-28-1.voxdsl.co.za [197.245.28.1]
3 33 ms 7 ms 7 ms 196.41.12.82
4 41 ms 8 ms 8 ms 196.41.12.0
5 8 ms 8 ms 8 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.252.5]
6 9 ms 8 ms 14 ms 196.43.39.162
7 9 ms 9 ms 9 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
8 19 ms 16 ms 13 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
9 11 ms 15 ms 11 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Trace complete.

No trouble here apart from being too far from exchange so only syncing @ 7008 / 640 on a 10mbps line
SNR Down/Up 7.5-10/12
 
Gresswold Johannesurg ADSL Problems

Slow speed due to ISP and exchange congestion
011 440
ADSL Line Speed 2 MEG
Telkom Internet 10 gig capped

here is the trace route:

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 1457 ms <1 ms 1 ms sx762.dummy.porta.siemens.net [10.0.0.2]
2 9 ms 8 ms 8 ms ti-224-48-01.telkomadsl.co.za [105.224.48.1]
3 290 ms 10 ms 10 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 11 ms 9 ms 10 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 11 ms 11 ms 11 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.37]
6 12 ms 12 ms 12 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.4
3.25.146]
7 * * * Request timed out.
8 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: De
stination net unreachable.

Trace complete.
 
I also have a problem; several actually but I’ll keep this one short.

I cannot maintain an uplink. Every time I get a connection my performance is dismal and the uplink drops.

I tried Tracey or Tracert or whatever her name is, but she could not help either. My uplink was unsustainable.

I phoned Telkom and was told to hold. I tried, I promise you, but in the end I could not hold it in any longer. After returning from the bathroom, I tried again.

This time I connected with an operator whose voice drove me crazy and I had to break the connection. Did they employ the ex-087 sex line operators at their call centre? Anyway, I made it to the bathroom just in time.

Knowing that a solution was imminent, I persevered. After much to-ing and fro-ing I got lucky. Or so I thought.

I received this awesome email from this webmaster guy from mybroadband informing me to come on over and share my misery with other equally unfortunate souls; sort of like a “wallow in our misery” party.

So here I am, cockblocked and loaded, spurting forth my tale of woe.

FREE ME, MWEB!

Wait, that won’t work. Some fabulous chap of theirs also sent me an email. Damn it but I’m popular lately. However he accused me of being an abuser as I download a lot of “stuff” so he’s not so fabulous anymore. Not in my books anyway.

I tried to reason with the chap, after all I have a medical condition and I need my “stuff” to research my performance issues. He replied that I was dysfunctional. :wtf: of course I am!

Please help me, mybroadband.
 
Ramsgate Congested exchange

From 5pm to 11pm internet is basically unusable, web sites take minutes to open if at all speeds of 0.05mbps and latency of 268 on local servers, a little bit better during the day.

Phone Number: 039 314 xxx

ADSL Line Speed : 1mb

ISP Name: telkom Internet Capped

Time : 5:00pm to 11:00pm

Sync Speed of Line: Down 1024 UP 512
 
ErEkTiLe_DySfUnKsHuN said:
I also have a problem; several actually but I’ll keep this one short.

I cannot maintain an uplink. Every time I get a connection my performance is dismal and the uplink drops.

I tried Tracey or Tracert or whatever her name is, but she could not help either. My uplink was unsustainable.

I phoned Telkom and was told to hold. I tried, I promise you, but in the end I could not hold it in any longer. After returning from the bathroom, I tried again.

This time I connected with an operator whose voice drove me crazy and I had to break the connection. Did they employ the ex-087 sex line operators at their call centre? Anyway, I made it to the bathroom just in time.

Knowing that a solution was imminent, I persevered. After much to-ing and fro-ing I got lucky. Or so I thought.

I received this awesome email from this webmaster guy from mybroadband informing me to come on over and share my misery with other equally unfortunate souls; sort of like a “wallow in our misery” party.

So here I am, cockblocked and loaded, spurting forth my tale of woe.

FREE ME, MWEB!

Wait, that won’t work. Some fabulous chap of theirs also sent me an email. Damn it but I’m popular lately. However he accused me of being an abuser as I download a lot of “stuff” so he’s not so fabulous anymore. Not in my books anyway.

I tried to reason with the chap, after all I have a medical condition and I need my “stuff” to research my performance issues. He replied that I was dysfunctional. :wtf: of course I am!

Please help me, mybroadband.
Click to expand...
rofl
 
rpm said:
Hi there

There have been many complaints about ADSL problems in some areas, and to help everyone concerned we want to start threads related to specific areas to help to identify problems.

To make sure we give as much info as possible, and that the areas are easy to find, please follow the following structure when you open a thread or make a post.

  • Before you start a new thread, first search this forum to see if your suburb is not already listed.
  • If your suburb is listed, post in that thread (do not start a new thread) with the info listed below
  • If your suburb is not listed, start a new thread using the title structure listed below
Click to expand...

What is it about "start a new thread" that people find hard to understand ? :wtf: Suggest you lock this first thread to force them to think.
 
011 318 ****, 1mpbs MWEB.

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.12.1
2 11 ms 11 ms 10 ms 41-132-12-1.dsl.mweb.co.za [41.132.12.1]
3 13 ms 13 ms 13 ms 197-80-96-210.jhb.mweb.co.za [197.80.96.210]
4 13 ms 13 ms 14 ms vl-92.vic-hscore-2.mweb.co.za [197.80.2.2]
5 19 ms 19 ms 19 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [197.80.5.24
1]
6 14 ms 14 ms 14 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
7 14 ms 14 ms 14 ms jhb.telkom-ipnet.co.za [197.80.4.117]
8 14 ms 14 ms 14 ms 196.43.25.137
9 14 ms 14 ms 14 ms 196.43.39.166
10 16 ms 16 ms 16 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 20 ms 17 ms 17 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
12 20 ms 18 ms 18 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X