Fix slow ADSL speeds yourself – Telkom explains how to do it

eish we are lazy and because our service is always not working we want to cause people even more trouble to go through before they call us. becaus eour call center people cannot cope with complicated issues.
 
rpm said:
Fix slow ADSL speeds yourself – Telkom explains how

Telkom has published a self-diagnosis guide to help consumers to fix their own ADSL internet and landline problems
Click to expand...

How is this news ?

People have been getting the exact advice in the article, and more, for decades on MyBB.

If the people on MyBB cannot help you, your exchange is bogged down, and if you cannot cope with the bad speeds the only solution is to cancel your line and look at 3G.

This is Africa, where 3G is anything between 3 - 6 times faster than what the fastest fixed residential line can do.
 
Basically someone had a good idea. but its a bit late. but i bet you their bonus will be way more than anyones salary here.
 
...."doing a speed test" :-) I should have thought about that earlier , because it fix your slow connection every time.
 
Surely it can't be that tough to create a portal to see your own exchange current load stats? Pretty easy to secure against other users, just allow the IPs connected via that exchange to see the stats.
 
and the irony of it all is that the referenced PDF is taking ages to download on my line
..edit. That PDF download took me over a minute to get on a 4Mbps Telkom ISP line
 
Need to take into account that not everyone has the same knowledge when it comes to basic technical issues, this document is a good idea for those novice users
 
Underworld said:
Need to take into account that not everyone has the same knowledge when it comes to basic technical issues, this document is a good idea for those novice users
Click to expand...

Like this?
Check that your PC network settings are still the same. Uninstall any new software or firewall. If you are unsure of what has been installed, restore your computer to a previous stage when the Internet was working
Click to expand...
 
Excellent set of troubleshooting steps - I shall print them using large fonts and give them to my grandmother ;-)
 
Do not forget the part where you are told to uninstall your firewall and thus open your pc to the world.

In part two you will be told to install an antivirus and in part three you will be told to re-install your firewall.
 
wow what FAIL.....just go and read the TI uncapped thread....
we've been doing this for the past 2 months.

and btw...this will not fix anything....
 
trying to call telkom about our VDSL line that went down about half an hour ago..
called 10210, they said they cant help me and then tried to put me through to the vdsl department, which he couldnt do, he then asked me to call again so their auto system can pickup that its a vdsl line and put me through to the correct dept which I told him I didnt want to do, so now im waiting for telkom internet to answer to i can be put though to another department..

such a terrible company to deal with... #overit
 
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apparently telkom vdsl lines have no support number/department that is able to assist.. #gofigure
 
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