ADSL problems on MWEB affect all Internet service providers

While I get that he can't really answer to Telkom's lines and he certainly doesn't have the facts about every case to make a proper statement, I'm disappointed that he fails to see that the QUALITY of their product has gone down the toilet. For whatever reason that may be, they [MWeb] are still selling ADSL based internet access as a product and I seem to get the feeling that it's not really viewed as a problem since hey, other ISP's have it too.

Should we just all shrug our shoulders and point the finger at the other guy saying, hey, he has it bad too and therefore we should accept that things are bad? What's the point of even commenting if that's your stance, as in reality your just saying all your customers are screwed but that's ok, because everyone else's customers are screwed too...

That's a sadly mediocre way of doing things, if you ask me. So, Derek, if all the other ISP's were to jump off a cliff, would you do it too?
 
"Nothing unusual.. We're just going through our annual 12-month long poor internet season!"
 
A bit reserved to say "a number" which sounds like a handful:

A number of MWEB subscribers have reported problems with their ADSL connections recently, complaining on Facebook, Twitter, and the MyBroadband forums about slow speeds.
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The ADSL problems are mostly related to ISPs oversubscribing customers and not planning to scale out as necessary. MWEB ran into this issue in August 2013 when they had to introduce hardcaps. Afrihost has run into the same issue from August 2014.

Contrary to what others say about Telkom's poor service levels, I can only report positively:
- 6 weeks ago Joburg water damaged Telkom lines and Telkom fixed them within 48 hours
- 4 weeks ago we had cable-theft and those cables where also fixed with 24 hours
- this morning I requested an upgrade from ADSL to VDSL and this was done by this afternoon

In contrast: I have dozens of unresolved tickets with Afrihost (and this very forum is witness that clearly more than "a number" of people have issues) - in all cases it is ISP related due to insufficient capacity planning and high contention ratios. The poor planning and the sweating of assets by ISPs is the real reason why consumers are affected by poor service levels.
 
We are going through a drought and he blames it on the wet weather :confused:
 
one thing I have noticed, is that Internet access improves a lot when load shedding is active.
I also notice that when my area is load shed, my ADSL line quality jumps from 3Mbit line sync to 5Mbit (my router is on a UPS), also confirming Telkom is taking shortcuts.

So plain and simple, the ISP's and Telkom are oversubscribing.
 
Oversubscribed exchanges are also a problem.
I can't get more than about 512kbps on a 2Mbps line via the Pierre van Ryneveld exchange between 18:00 and 20:30 regardless of ISP or capped vs uncapped product.
Telkom need to accept a lot of the blame too.
 
Is this not the ISPs fighting with Telkom over IPC pricing. Doubling capacity for 15% increase!
What strategy are the ISPs using to counter this, and is this affecting our internet experience.

Just idle thoughts.
 
Madhawk said:
We are going through a drought and he blames it on the wet weather :confused:
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That one sounds like a typical Eskom excuse.

There is always wet weather somewhere. Gauteng is wet during the summer.

Did he mean the wet weather at MWEB's HQ in Cape Town?
 
I enjoy playing games online. And at some time frames during the day I have no problem with my ping. But then just out of nowhere my ping is very high and I cant play. Its very frustrating.

I called MWEB to help me and they just clear my line every time but its not getting better and I even asked them to send someone to come and have a look but they said they don't send people out I have to take my router in.
 
EdwardWilkinson said:
I enjoy playing games online. And at some time frames during the day I have no problem with my ping. But then just out of nowhere my ping is very high and I cant play. Its very frustrating.

I called MWEB to help me and they just clear my line every time but its not getting better and I even asked them to send someone to come and have a look but they said they don't send people out I have to take my router in.
Click to expand...
Lol? Why would you have to send your router in? Just plug in another router (borrow it from a friend) and see if the problem persists. If it's gone the routers bad, else it's the line/filters/ISP. Next try out different ISPs to rule out the ISP, if not it's the line.
 
To ensure MWEB has enough bandwidth on the network to continue to serve its subscribers, Hershaw said they [-] increase their capacity[/-] throttle every month.
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I fart in your general direction,
 
EdwardWilkinson said:
I enjoy playing games online. And at some time frames during the day I have no problem with my ping. But then just out of nowhere my ping is very high and I cant play. Its very frustrating.

I called MWEB to help me and they just clear my line every time but its not getting better and I even asked them to send someone to come and have a look but they said they don't send people out I have to take my router in.
Click to expand...

Ja man, like Johnatan56 said, go get some trial accounts - can get 1 each from CrystalWeb, Axxess, AfriH and WebAfri. Imo the days are over where you should feel the need remain loyal to an ISP that delivers substandard service & internet.
 
I have been having major issues with MWEB, especially with the online game I am playing. Inside the shaping period, I acn stand on my head and fart jingle bells to the tune of the American Anthem , I can not connect to my game. Switch to any of the other ISP trial accounts I have at the moment, and I can connect in an instant, even though the "rigged" speed tests show the same results for all three ISP's within a few percentile.

Their excuse, the exchange is congested. So I guess the other ISP' s magically go through a different exchange?
 
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