Huge DStv billing problems

Why do people allow these poorly run businesses access to their bank account via debit orders, when EFT is an option?
 
ambroseg1 said:
Why do people allow these poorly run businesses access to their bank account via debit orders, when EFT is an option?
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I believe at some stage DStv offered a discount if you signed up for a debit order.
 
While I was working at Multichoice billing was a problem every other month, mostly for Africa subscribers. They would sometimes cut peoples subscriptions of a day short, due to a software bug, but still bill them for a full month. I remember their BI department always had to run "fixes" on their database to fix the reports on these issues.
 
Jan said:
I believe at some stage DStv offered a discount if you signed up for a debit order.
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I believe that is still the case but the discount is negliable.
 
Wall said:
I believe that is still the case but the discount is negliable.
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Yeah the discount is like a rand or two. Something that ridiculous. I cancelled debit orders after they made two billing mistakes on my account - good thing I have since changed banks, so if they ****ed up somehow and tried to reinstate it, it'd just cost them money.
 
R13... said:
Yeah the discount is like a rand or two. Something that ridiculous. I cancelled debit orders after they made two billing mistakes on my account - good thing I have since changed banks, so if they ****ed up somehow and tried to reinstate it, it'd just cost them money.
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I think its R2.5, so its not really an incentive.
 
Avoiding debit orders like the plague now because of companies inability to get their sh** together.
 
R13... said:
Yeah the discount is like a rand or two. Something that ridiculous. I cancelled debit orders after they made two billing mistakes on my account - good thing I have since changed banks, so if they ****ed up somehow and tried to reinstate it, it'd just cost them money.
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Lol. That's no incentive at all. Their business model defies logic.
 
In case you were wondering, which you probably weren't, you get charged a cheque deposit fee of about R20 from your bank when DSTV refunds your money.
 
Bighit said:
In case you were wondering, which you probably weren't, you get charged a cheque deposit fee of about R20 from your bank when DSTV refunds your money.
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oh, that is quality :D
 
So mine is not an isolated case.

On Friday evening a R823 debit order went off my account with MChoice as reference.

Found that strange because I canceled my DSTV subscription almost 3 years ago. First thing Saturday morning phoned the bank to reverse the debit order.

Also mailed Multichoice and upon investigation on Monday they said the debit order went off because I reactivated my subscription last month. Which is complete BS. I asked for proof like a phone conversation or email and ever since then they went dead quite.
 
I pay monthly by credit card using their online system to process the transaction. At the end of July, the balance due was R0. I contacted them and said that is wrong and I need to pay. They told me to wait. I did and enjoyed the whole of August with free DSTV Premium.

Last week, my balance was the normal R779 (DSTV Premium + access fee)which I paid. So it looks like I am going to get away with the free month. Their billing is always a clusterf$5k. Remove a decoder and add a new one and it takes weeks to fix the overbilling. My household has been warned that DSTV is on borrowed time in our house!
 
<rant>
I got debited Tuesday morning with R1000. I cancelled my DSTV account 2 years ago, because it was not value for money.
So.
Phoned bank to reverse charge: Sorted, thanks StandardBank!
Phoned MC to find out what is up: I apparently owed them money when I cancelled. When their new system came online, it reactivated my subscription, and issued a debit order for the outstanding amount+2 months rental+ activation fee... So the agent claims. I asked for a statement that reflects this money owed(I was on debit order, how is it possible???). Never received it.

Logged into DSTV selfservice, saw that I had a credit balance, and they actually owe me money!

Useless! Will never use their products again!
</rant>
 
F#ckers reactivated my account , charged me for it R10, and took my credit i had left on the account and going to charge me again on the 17th , but account has been closed for more than a year. and cancel of account is only the 18th. also asked for proof , why would i reactivate , i don't even have a dish or decoder any more.
 
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