Attention MTN Support: Pre-paid billing error, please help

ginggs

ginggs

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I had a couple of MBs to burn before my pre-paid bundle expires tomorrow.
After I managed to transfer about 200MB my connection dropped and now I only get a 619 error when trying to connect.
I unplugged my modem, and even tried restarting my computer, to no avail.
*141*1# reports that I still have plenty of MB left.

I plugged in Nokia phone and was able to connect instantly using my contract SIM.

What's going on here? Do MTN give preference to contract connections when towers are congested? Have MTN kicked my pre-paid SIM off their network for transferring too much data? Are they trying to prevent me from using the last of the MB I paid for?
 
After just over an hour of trying I got back on.

I remembered reading about this before.
 
My Dad is out by Cape Gate and he finds that he cannot connect for days at times. He too is on MTN prepaid. Where assumeing congestion as their are no Telkom or Neotel lines in his area and everybody needs to use the networks.

If all else fails then blames those brats and 21 yr olds on MXiT
 
After being online for only 20 minutes I got booted off again, back on the Nokia and contract SIM.

Definitely something sinister going on here:

20:15 I connect, *141*1# reports just under 600MB remaining
21:00 connection dropped after transferring 213.3MB, *141*1# reports 350.63MB remaining
21:00-22:14 I am unable to connect, just get 619 error
22:14 I connect, *141*1# reports 334.84MB remaining
22:34 connection dropped after transferring 131.5MB, *141*1# reports:
Y'ello, you do not have additional balances .
You are on MTN Call per second.
Brought to you by MTN.
Click to expand...

Where did the other 250MB go?
 
Are any of the MTN reps here willing to look into this, please?
 
Hi
PM me the number for the prepaid data sim where the MBs went missing. Also send exact dates/times for the transactions and I will have a look at the logs.
Regards
DD
 
@Dr_Data: Thanks for looking into this, you have PM.
 
Dr_Data said:
PM me the number for the prepaid data sim where the MBs went missing. Also send exact dates/times for the transactions and I will have a look at the logs.
Click to expand...
Any luck with this?
 
Yet another nail in the coffin that is my family members' MTN SIM cards. Vodacom here they come.
 
dal2000 said:
theres the problem right there :rolleyes:
Click to expand...
Are you saying they do do this?

If they did, I wouldn't have a problem with it, but it would be nice to know up front. Contract users have committed to MTN for two years, would it be so bad if MTN rewarded that loyalty?

The problem I have is that my data loss has been under investigation for 3 weeks now. Clearly there is a problem, so why can't they just give me a refund or a new bundle and fix their problem in their own time?
 
I could guess so. If airtime is so accurately measured, then why can't data be handled the same? The exchange of airtime to be converted to a certain bundle size shouldnt change anything. Its still our hard earned Rand which is being consumed, yet it seems lower priority?
 
Dr_Data said:
PM me the number for the prepaid data sim where the MBs went missing. Also send exact dates/times for the transactions and I will have a look at the logs.
Click to expand...
@Dr_Data, it's been a month now, have you found anything yet?
 
I use NetMeter which is pretty much the same as MTN's figures. Before I start the session for the day, I dial 162 and get my balance and reset NetMeter. Next day I compare and they are the same, even on the last day when I stop the connection when my bundle is used up.
Come the bill and lo and behold. 50Mb over??? Used on the last day.
This month I stopped 1Mb before my bundle was used up. We will see my bill.
By the way, I only have 350Mb/m and don't play games or go to heavy graphic sites.
 
Dr_Data said:
PM me the number for the prepaid data sim where the MBs went missing. Also send exact dates/times for the transactions and I will have a look at the logs.
Click to expand...
@Dr_Data: It's coming up for two months now and I have yet to receive any feedback. Is this really still being investigated?

Would you please PM me a reference number so I can follow this up myself?
 
ginggs said:
Are you saying they do do this?

If they did, I wouldn't have a problem with it, but it would be nice to know up front. Contract users have committed to MTN for two years, would it be so bad if MTN rewarded that loyalty?

The problem I have is that my data loss has been under investigation for 3 weeks now. Clearly there is a problem, so why can't they just give me a refund or a new bundle and fix their problem in their own time?
Click to expand...

I wish. I'm on contract and get all those issues you mentioned regardless. Especially halfway through bundle and then it's 619s and wobbling signals and whatnot...
 
Dr_Data said:
PM me the number for the prepaid data sim where the MBs went missing. Also send exact dates/times for the transactions and I will have a look at the logs.
Click to expand...
@Dr_Data: It's been two months now, any news of a refund or anything?
 
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