Neotel to address consumer concerns

Neotel’s Chief Technology Officer Angus Hay added that their network has ‘built-in’ monitoring tools, and that towers are upgraded as speedily as possible when congestion is noticed.
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I would think it best to not have to wait till the tower reports congestion for action to be taken.

Why not ensure from the start that all towers have enough backhaul supply?

Currently their metro rings are lined infront of businesses, claiming that they are ready to service any corporate ASAP.
Why not have the same mentality with the towers?
Just do a good job of it outright boys.

Not bitching, just asking why.

Rest of the news is welcoming.

Thanks for your effort rpm :)
 
I didn't bother reading this as it just seems like some more blah blah blah....... we r all idiots....... blah blah blah........

I now have Telkoms CrapMax at home as my ADSL was never working, CrapMax worked great in the beginning but now every second house in my neighborhood has it and in the mornings I battle my @ss off 2 get any traffic passed through it. Sigh........ Maybe I should become a plumber.
 
Good work rpm :). I'm sure the active role on the forum that has been promised will be welcomed by Neotel users.

@alt21, please read the articles on here first before jumping to your own conclusions and posting irrelevant comments :rolleyes:.
 
I hope they sort the issues out fast. I am tired of paying big bucks for my 4 meg ADSL line. Would love to cancel and get neoflex. The ability to put the router into my bag and take it to work with me is also very promising and exciting.
 
Ha ha, I got rubbished on this forum last year for predicting that Neotel's offerings would be low quality.
 
Hey this is Africa @DavidJ, what did you expect? Need a noddy badge for that?
 
Pravin Dahiya, Neotel’s Executive Head of Networks, explains that while extensive network planning was done by the company, it can happen that some sites attract more users than expected which in turn cause quality of service problems for consumers in that area.
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UM.
WHAT?

Well then perhaps the freaking MORONS should control the rollout of product and only allow rollout to areas that can actually handle the load.

Or, perhaps, WHEN there are too many users on a tower, perhaps the freaking TOWER should not allow any more users, and give preference to the existing (older) users instead of screwing the service up for everyone.

Why is this so blatantly obvious to me and so completely and utterly impossible for them to see?

NEOTEL is saying: Because of our huge uncontrolled success in certain area's, our service is failing in those successful areas.

Well, DUH ... control the rollout so that QUALITY OF SERVICE is maintained.

This ALSO means that Neotel has absolutely no intention or capability of controlling the number of users on a single tower. Which will result in problems in the future, that simply cannot be solved.

:mad:
 
The problem was caused by a server configuration issue which proved challenging and time consuming to troubleshoot because it only happened intermittently.
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Okay, so now where are the public notices regarding these problems that you knew about?
Why the heck did you not tell your oh so valuable customers about these problems and give them a means of checking the status on the problems?
 
One issue which remains unresolved is the absence of bandwidth monitoring tools or services which NeoFlex or NeoConnect clients can use to manage their monthly bandwidth usage.
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Epic fail. Absolutely EPIC.
 
Good news is that Neotel is looking at becoming more pro-active on MyBroadband to provide network updates, tower upgrades, planned network maintenance and active forum support.
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Nope. FAIL again.

If you're going to have a representative on the forum, then say so, and commit to it. This wishy washy maybe attitude is what is ruining your reputation, now get pro-active and address your customers on every level possible.

You really need to have a well published and accessible network status page hosted on a different network. As a freaking minimum.

An informed customer is a lot less angry.
 
It appears to me like "budgeting" or money issues...Trying to do it on the cheap by running each tower to and over it's max capacity...

OK so admittedly there is a problem, now why not be reasonable and pass on a discount to the BETA testers, cause that is what this seems like they are doing to their users...Pay per QOS ratio! Then the guys willing to stay on the service will only pay for what they get...VERY REASONABLE, NO?

WRT the monitoring and usage "system"... I find it hard to believe that they cannot at least nail together a rudimentary e-mail system...Are they using Open Office Spreadsheets to capture usage? Maybe let them know that there are actually better and some free SQL software available - again which manager will foot the bill? and everybody takes a step back!

But none the less, thanks for the feedback... I will be visiting the Neotel forum to see if anything comes from this...
 
Funny how orange companies seem to suck, but blue and green ones are way better?
 
All this looking is fortunately too late for me, my account will be terminated on the 30th of this month. Thank goodness........
 
One issue which remains unresolved is the absence of bandwidth monitoring tools or services which NeoFlex or NeoConnect clients can use to manage their monthly bandwidth usage. Sharma said Neotel is working on an email notification system, but they are unable to commit to a launch date at this stage.
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Why is this so difficult? That in itself speaks volumes, this whole network looks like its being held together with parts from a taxi spares shop.
 
One issue which remains unresolved is the absence of bandwidth monitoring tools or services which NeoFlex or NeoConnect clients can use to manage their monthly bandwidth usage.
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They STILL haven't provided this? After all the promises? I can't believe it.

I stopped following the whole Neotel thing after I saw how useless they were, but I thought that by now they would've slumped on, however slowly, and provided that facility. Seriously I remember Neotel saying that customers would be able to check their bandwidth usage "soon" more than a year ago. I am so glad I didn't move to them.

I really don't understand how this company messed up so badly. I really thought that people were so fed up with Telkom that Neotel couldn't possibly fail.
 
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cookiemonster said:
Why is this so difficult? That in itself speaks volumes, this whole network looks like its being held together with parts from a taxi spares shop.
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ROFLS :P AMEN Brotha man

Its More NeoHype than it will ever be NeoTel
 
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