Afrihost - Pure Fibre Feedback Thread Part 2

[Convex]

@Sousie @F2006 @b1nary @Conack @Convex
Please check now

Since 1:40pm, all good.

 

[Fishzn]

Thanks MFN came through and say they resolved their issues. Still no Internet on my side after router reboot. Can you reset it on your end for me please?

Got some connectivity, but still unusable. @Afrigirl

Edit: OK, not sure now, because I saw the ONT drop sync on broadband just now. It seems not resolved on MFN side. Flipping frustrating at this point. Can you not escalate with them or is there any feedback on that ticket? Still a fair few users in my area also without Internet.

 

[Conack]

@Sousie @F2006 @b1nary @Conack @Convex
Please check now

Thanks, problem solved!

 

[Afrigirl]

Got some connectivity, but still unusable. @Afrigirl

Edit: OK, not sure now, because I saw the ONT drop sync on broadband just now. It seems not resolved on MFN side. Flipping frustrating at this point. Can you not escalate with them or is there any feedback on that ticket? Still a fair few users in my area also without Internet.

View attachment 1906206

It has been escalated.

 

[Frogfoot Fibre]

Thank you for the update . Then we now have to wait and see.

My internet seems stable for the last 10 min. Thanks. Hope everyone else their internet also comes back soon.

View attachment 1906188

Good day,

Thank you for confirming.

Please do reach out to us at [email protected] for any further enquiries.

Thank you.

 

[Frogfoot Fibre]

It's much better. Good to have you back, Afrigirl.

Good day,

Thank you for confirming.

Please do reach out to us at [email protected] for any further enquiries.

Thank you.

 

[Frogfoot Fibre]

Lol, Frogfoot might as well just run the script now. Not like we can really use the internet anyway

Good day.

We do apologise for the inconvenience caused.

Please do reach out to us at [email protected] for any assistance.

Thank you.

 

[Readsalot]

Every week it's the same problem with Afrihost - my internet starts dropping every twenty minutes, and Afrihost does absolutely nothing about it except to charge me money. I am so sick and tired of begging Afrihost for uninterrupted internet.

 

[Afrigirl]

Every week it's the same problem with Afrihost - my internet starts dropping every twenty minutes, and Afrihost does absolutely nothing about it except to charge me money. I am so sick and tired of begging Afrihost for uninterrupted internet.

Hi.

Please share your ticket reference, so I can have alot.

 

[Readsalot]

Hi.

Please share your ticket reference, so I can have alot.

This the one from this morning:
The ticket number is 24ATK080526.

 

[Afrigirl]

This the one from this morning:
The ticket number is 24ATK080526.

Thank you. I managed to locate the ticket with Openserve.

The ticket is currently awaiting scheduling, as a technician still needs to be dispatched. I have also informed Openserve that this is a recurring issue, as the previous ticket was logged on 27 April.

 

[Readsalot]

Thank you. I managed to locate the ticket with Openserve.

The ticket is currently awaiting scheduling, as a technician still needs to be dispatched. I have also informed Openserve that this is a recurring issue, as the previous ticket was logged on 27 April.

Thank you.

 

[frost717]

MFN PE high packet loss and slow speeds anyone else?

 

[Convex]

MFN PE high packet loss and slow speeds anyone else?

On Frogfoot, not getting any packet loss, but getting 50ms localy, when normal suppose to be 15ms. Speeds are about half the norm.

 

[Convex]

MFN PE high packet loss and slow speeds anyone else?

My sister just phoned complaining theres little to no internet on her Metrofibre.Afrihost in Richmond hill.

 

[Jason-ZA]

MFN PE high packet loss and slow speeds anyone else?

On Frogfoot, not getting any packet loss, but getting 50ms localy, when normal suppose to be 15ms. Speeds are about half the norm.

The NLD between CPT <> PE is down.

 

[frost717]

MFN PE high packet loss and slow speeds anyone else?

back to normal, though high latency for local traffic but at least it's stable.

 

[Afrigirl]

back to normal, though high latency for local traffic but at least it's stable.

Morning.

How is the connection now?

 

[Koning Lodewyk]

Anybody else down on OS in PE @17:45 ?

 

[HauntingAngel]

Anybody else down on OS in PE @17:45 ?

Yes me as well. Tried rebooting but not coming back up.