Afrihost - Pure Fibre Feedback Thread Part 2

[ponder]

Any network issues, router is not receiving IP address from upstream? Happened somewhere after 16:00

 

[ponder]

Any network issues, router is not receiving IP address from upstream? Happened somewhere after 16:00

Frogfoot outage FRG13697208

 

[Afrigirl]

Frogfoot outage FRG13697208

*New Outage*

*Outage Title:* Outage | CPT | George North | Partial
*Details:* OLT1
*Outage Ref(solid):* FRG13697208
*Impact Start Time:* 2026-06-12 16:06:27
*Impact:* Hard Down

*Latest Update:* We have identified a network outage affecting the George North area. Our Frogfoot maintenance team has been notified to identify the cause of the impact.

 

[Afrigirl]

Hi Afrihost,

I have had random line disconnects the past 2 weeks. I have contacted support 5 times, done the usual basic "reboot everything" 5 times. Eventually, a fault was reported to Metro Fiber, but they went ahead and closed it because there was nothing wrong with the line, apparently. My line has been super solid for nearly a year. Effectively, my line works 99% of the time, but then randomly drops for 1-5min, then returns. At times, I'll experience extremely high ping (5000ms) just before it completely drops.

One of your consultants mentioned the below earlier this week:

"Okay one of my findings is that there are no Optical Signal Level (dBm), which that alone shows that the line might be down and I will have to escalate it". A fault was logged with ticket number: #1423847, which was subsequently closed by metro.

This issue is ongoing, and have reached out to support yet again today and they now have logged a new ticket:
FTTX664563 : Link Dowwn
#1431187

Please could you assist in getting this issue sorted? This has been affecting my online work calls, as well as the usual online gaming experience.

Hi.

I will check the ticket and advise.

 

[iOta]

is there a Frogfoot outage in Somerset West as well? today been bad with 0 upload and slow response on speedtest.

 

[Frogfoot Fibre]

is there a Frogfoot outage in Somerset West as well? today been bad with 0 upload and slow response on speedtest.

Good day,

Thank you for your message and we do apologise for the inconvenience caused.

Please PM us the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter.

 

[ponder]

Good day,

Thank you for your message and we do apologise for the inconvenience caused.

Please PM us the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter.

What's the status on Frogfoot outage FRG13697208

 

[Afrigirl]

What's the status on Frogfoot outage FRG13697208

*Outage Update*

*Outage Title:* Outage | CPT | George North | Partial
*Details:* OLT1
*Outage Ref(solid):* FRG13697208
*Impact Start Time:* 2026-06-12 16:06:27
*Impact:* Hard Down

*Latest Update:* Our Frogfoot maintenance team is busy checking the remaining dead splitters.

*Outage History:*
*2026-06-12*
--17:26 -- We have identified a network outage affecting the George North area. Our Frogfoot maintenance team has been notified to identify the cause of the impact.
-- 18:11 -- Our Frogfoot maintenance team is enroute. Team is estimated to arrive onsite in 45 minutes.
-- 19:50 -- The contractor team is onsite.
-- 20:37 -- The contractor team is busy removing the broken manhole.
-- 21:06 -- The contractor has successfully removed the damaged manhole.
-- 21:11 -- The technician is starting to prepare the joint.
-- 22:11 -- The manhole has been planted and secured. Our Frogfoot maintenance team is preparing both the cables that are entering the joint and is busy tracing the fibre.
-- 23:53 -- Our Frogfoot maintenance team is finishing up the last tube, splicing will commence soon.

*2026-06-13*
-- 01:32 -- The first 6 tube have been completed, 11 tubes remain, further updates to follow.
-- 02:00 -- The first 10 tube have been completed, 7 tubes remain.
-- 03:59 -- The first 14 tube have been completed, 3 tubes remain.
-- 04:45 -- 26 links remain down, the technician has been notified to investigate further.

 

[Afrigirl]

Hi Afrihost,

I have had random line disconnects the past 2 weeks. I have contacted support 5 times, done the usual basic "reboot everything" 5 times. Eventually, a fault was reported to Metro Fiber, but they went ahead and closed it because there was nothing wrong with the line, apparently. My line has been super solid for nearly a year. Effectively, my line works 99% of the time, but then randomly drops for 1-5min, then returns. At times, I'll experience extremely high ping (5000ms) just before it completely drops.

One of your consultants mentioned the below earlier this week:

"Okay one of my findings is that there are no Optical Signal Level (dBm), which that alone shows that the line might be down and I will have to escalate it". A fault was logged with ticket number: #1423847, which was subsequently closed by metro.

This issue is ongoing, and have reached out to support yet again today and they now have logged a new ticket:
FTTX664563 : Link Dowwn
#1431187

Please could you assist in getting this issue sorted? This has been affecting my online work calls, as well as the usual online gaming experience.

MFN has scheduled a site visit.

 

[ponder]

*Outage Update*

*Outage Title:* Outage | CPT | George North | Partial
*Details:* OLT1
*Outage Ref(solid):* FRG13697208
*Impact Start Time:* 2026-06-12 16:06:27
*Impact:* Hard Down

*Latest Update:* Our Frogfoot maintenance team is busy checking the remaining dead splitters.

*Outage History:*
*2026-06-12*
--17:26 -- We have identified a network outage affecting the George North area. Our Frogfoot maintenance team has been notified to identify the cause of the impact.
-- 18:11 -- Our Frogfoot maintenance team is enroute. Team is estimated to arrive onsite in 45 minutes.
-- 19:50 -- The contractor team is onsite.
-- 20:37 -- The contractor team is busy removing the broken manhole.
-- 21:06 -- The contractor has successfully removed the damaged manhole.
-- 21:11 -- The technician is starting to prepare the joint.
-- 22:11 -- The manhole has been planted and secured. Our Frogfoot maintenance team is preparing both the cables that are entering the joint and is busy tracing the fibre.
-- 23:53 -- Our Frogfoot maintenance team is finishing up the last tube, splicing will commence soon.

*2026-06-13*
-- 01:32 -- The first 6 tube have been completed, 11 tubes remain, further updates to follow.
-- 02:00 -- The first 10 tube have been completed, 7 tubes remain.
-- 03:59 -- The first 14 tube have been completed, 3 tubes remain.
-- 04:45 -- 26 links remain down, the technician has been notified to investigate further.

Thanks, service working now.

 

[Jinxy Jinx]

Intermittent connection problems in Pta east with metrofibre. @Afrigirl

Experienced another disconnect. @Afrigirl anything on your side as to what might be wrong? Ive disconnected more than 15 times today - something must be up.

ive logged a ticket

GAM-517-33675

 

[MaddyJ]

Intermittent connection problems in Pta east with metrofibre. @Afrigirl

Experienced another disconnect. @Afrigirl anything on your side as to what might be wrong? Ive disconnected more than 15 times today - something must be up.

ive logged a ticket

GAM-517-33675

Also in PTA East.... Also experiencing intermittent connection issues.....

@Afrigirl Metro came to my property today, plugged in a device and said line is fine and left. Told me my router was the problem.

Replaced router, and guess what, same issue...

Anyways, here's some PingPlotter images.

First image is from my asus ax6600 which I was told was the issue:


Second image is from my ASUS tuff ax5400. (Configured after being told "it's a router issue")

 

[moms]

@Afrigirl getting bad buffering to international streaming any issues on your guys side tonight?

 

[ADrunkTeddyBear]

Hey @Afrigirl ive noticed over the past few months that whenever I download something heavy like downloading a game from steam, my internet drops for a few mins then bounces back. Then after a few hours it happens again

 

[Afrigirl]

Also in PTA East.... Also experiencing intermittent connection issues.....

@Afrigirl Metro came to my property today, plugged in a device and said line is fine and left. Told me my router was the problem.

Replaced router, and guess what, same issue...

Anyways, here's some PingPlotter images.

First image is from my asus ax6600 which I was told was the issue:
View attachment 1915121

Second image is from my ASUS tuff ax5400. (Configured after being told "it's a router issue")View attachment 1915122

@Jinxy Jinx When was the last drop?

We checked with MFN and no fault has been located for the area.

 

[Afrigirl]

@Afrigirl getting bad buffering to international streaming any issues on your guys side tonight?

Hi.

There was a dip between 18h00 and 19h00, but it has been stable since then.

 

[MaddyJ]

@Afrigirl Line dropped again and contacted your support.

Ticket id #1436582

The consultant has written a detailed report and should show all screenshots and tests done. The tests were done completely by bypassing my network; that being I was directly connected to the fiber box. This should now show that it is 100% a line issue, and not my router.

Thanks!

 

[Jinxy Jinx]

@Jinxy Jinx When was the last drop?

We checked with MFN and no fault has been located for the area.

Hi @Afrigirl Internet literally just dropped now again.
ive experienced numerous drops today. Line drops then reconnects within 5 mins.

 

[Scooby_Doo]

Anyone got no connection on AirMobile?

 

[RogueTr00per]

I'm on a TP-Link EX511, how do I get a new IP address? I think Ubisoft have an issue with my IP and are blocking any login attempts from my IP address. I tried turning my ONT off for 20 - 30 minutes and that didn't do anything.