Afrihost - Pure Fibre Feedback Thread Part 2

[Afrigirl]

Have they said anything? Constantly disconnecting from client calls

Have they said anything? Constantly disconnecting from client calls

I am logging a fault, nothing listed for PE

 

[Afrigirl]

@MakoPC Please confirm, when was the last drop?

 

[MakoPC]

@MakoPC Please confirm, when was the last drop?

Right now

 

[William1102]

Hi.
I'd like to apologise that our troubleshooting came across as us blaming your hardware; we were simply trying to rule out all possible causes.

I'm glad to confirm that the CDN issue has since been resolved. That said, we would still like to investigate your experience further on a case-by-case basis. Could you please let us know which DNS servers you are currently using?

Hi Afrigirl

Understandable and no problem.

DNS is always the default I have not changed it so I assume it is Afrihost's DNS and when I update Fortnite it does pull it off your caches.

 

[Joslyn_]

Hi @Afrigirl my WiFi connection is completely down. I have contacted Afrihost and for feedback.

“At this stage, the fault is showing against your service, but this does not necessarily mean that your line is the only service affected. The fault description indicates an issue with equipment on the data network, which needs to be investigated and resolved by the relevant technical team.”


Please assist me as I need my WiFi connection as I work online. This is quite urgent and would like it resolved today

 

[Afrigirl]

Hi @Afrigirl my WiFi connection is completely down. I have contacted Afrihost and for feedback.

“At this stage, the fault is showing against your service, but this does not necessarily mean that your line is the only service affected. The fault description indicates an issue with equipment on the data network, which needs to be investigated and resolved by the relevant technical team.”


Please assist me as I need my WiFi connection as I work online. This is quite urgent and would like it resolved today

Hi.

Please share the ticket ID or you can drop me a DM with your details.

 

[RedDevil7108]

Hi @Afrigirl @AfriNatic ,

Any progress / feedback regarding intl. speeds on 1Gbps?

 

[ADrunkTeddyBear]

Hey @Afrigirl Lots of disconnects today on Vuma Reach.

 

[Afrigirl]

Hey @Afrigirl Lots of disconnects today on Vuma Reach. View attachment 1928693

Hi.
I am not seeing corresponding PPPoE session drops on Vuma's Radius check, and the Vuma Reach ONT remains online with stable optical levels and no alarms. Do you have a router connected to the VR ONT?

 

[ADrunkTeddyBear]

Hi.
I am not seeing corresponding PPPoE session drops on Vuma's Radius check, and the Vuma Reach ONT remains online with stable optical levels and no alarms. Do you have a router connected to the VR ONT?

Yeah. I have a Ubiquity UCG-Ultra connected to it

 

[Afrigirl]

Yeah. I have a Ubiquity UCG-Ultra connected to it

Checking, it looks like there may be a network incident.
How are the speeds?

 

[ADrunkTeddyBear]

Checking, it looks like there may be a network incident.
How are the speeds?

Speeds are 100%. 110mbps down and 54mbps up. Just randomly drops every few mins

 

[ADrunkTeddyBear]

Checking, it looks like there may be a network incident.
How are the speeds?

Packet loss is over 60% throughout the day since this morning.
The disconnections arent getting better as well.
Speeds are fine.
Is there a problem to cloudflare maybe? Because on the Unifi portal I cant see the ping test to cloudflare

 

[Ace_92_sa]

3 of my family and my own Vuma Reach line in CPT went down at 3h20, one restored but mine and the other two remained down, no red lights on the ONT and restarted it hasn't helped. Trace attached. Aware of any maintenance or outage?

 

[Gtx Gaming]

Afrihost semi working in cpt. Downdector showing issues also

 

[x7razor]

seems like vuma/cpt is giving issues my sites does not even load

 

[Afrigirl]

View attachment 1928781

Packet loss is over 60% throughout the day since this morning.
The disconnections arent getting better as well.
Speeds are fine.
Is there a problem to cloudflare maybe? Because on the Unifi portal I cant see the ping test to cloudflare

View attachment 1928782

View attachment 1928786
View attachment 1928787

Hi.

The issue has been located. The team is currently working on a fix.

 

[Dave Arnoldi]

Hi.

We hope to launch the package in full by next week.

Hi,

Any update yet?

 

[///MoH]

Hi [mention]Afrigirl [/mention] ,

I’ve requested a package change(upgrade) early this am. Should have been immediate so the app says. Anything that I need to do on my end ?

 

[Afrigirl]

Hi [mention]Afrigirl [/mention] ,

I’ve requested a package change(upgrade) early this am. Should have been immediate so the app says. Anything that I need to do on my end ?

Who is the FNO?

We do not have an API for MFN. I will complete the order shortly.