Afrihost - Pure Fibre Feedback Thread Part 2

[William1102]

Starting to get super annoyed - perhaps time to migrate 3 lines to somewhere else

Once I use warp all issues are gone

 

[grant_cpt]

Once I use warp all issues are gone

Yeah can confirm this. But I can't route my whole network traffic over WARP now

 

[dmostert]

@Afrigirl Whatsapp support does not know about the 1GBS upgrade!

 

[AfriGuy]

120Mbps for what?

View attachment 1929732

165.255.9.x => afrihostza-cpt2 (165.255.9.0/24)

Hi Grant

Thank you for bringing this to our attention, I am really sorry about the conection issues you are having on your 120mbps line. Let me help you. Can you please send me some screenshots of speedtests done via LAN cable so that I can log a fault for you with the Frogfoot maintenance team.

 

[AfriGuy]

@Afrigirl Whatsapp support does not know about the 1GBS upgrade!

Hi dmostert.

Yes our whatsapp support team is aware of the upgrade, internal comms were sent to all teams.
Is there anything I can help with?

 

[grant_cpt]

Hi Grant

Thank you for bringing this to our attention, I am really sorry about the conection issues you are having on your 120mbps line. Let me help you. Can you please send me some screenshots of speedtests done via LAN cable so that I can log a fault for you with the Frogfoot maintenance team.

Hi @AfriGuy,

So not sure logging any tickets with Frogfoot would help, as I do not have a general speed issue. Below was tested via WiFi (as I don't have a mean to test with cable. Macbook)

The issue has been YouTube, and I'm sure, there is plenty of evidence on this forum of other also complaining about YouTube buffering - yet raw speed throughput is not the issue.

I will for the next few days start to look at possible browser related issues, but I don't think it's the cause, as at times, when YouTube barely wants to stream 1080p, switching to Firefox from Arc, doesn't make things any better.

 

[William1102]

Hi @AfriGuy,

So not sure logging any tickets with Frogfoot would help, as I do not have a general speed issue. Below was tested via WiFi (as I don't have a mean to test with cable. Macbook)

The issue has been YouTube, and I'm sure, there is plenty of evidence on this forum of other also complaining about YouTube buffering - yet raw speed throughput is not the issue.

I will for the next few days start to look at possible browser related issues, but I don't think it's the cause, as at times, when YouTube barely wants to stream 1080p, switching to Firefox from Arc, doesn't make things any better.

100% my speeds are fine whether it is cabled or Wi-Fi, Youtube will struggle. I also seem to have issues with Disney+ since I signed up recently.

 

[dmostert]

Hi dmostert.

Yes our whatsapp support team is aware of the upgrade, internal comms were sent to all teams.
Is there anything I can help with?

Request is now with the fibre team, but here is my WA conversation from this morning:

 

[grant_cpt]

Not sure if I missed the memo, but no longer have usage tracking working anymore on Frogfoot?
View attachment 1929985

@AfriGuy is this to be expected?

 

[Techfluent]

Request is now with the fibre team, but here is my WA conversation from this morning:

View attachment 1930293

Might as well send Afriguy an inbox with the request to upgrade.

 

[Jinxy Jinx]

@Afrigirl MFN down in Pta east

 

[MaddyJ]

@Afrigirl MFN down in Pta east

@Afrigirl Same for me, again.

 

[LegerdemainR]

YouTube seems particularly bad this morning. Constant buffering, and I'm often receiving the following message when trying to access the site or different videos. FNO is Openserve.

 

[cavedog]

YouTube seems particularly bad this morning. Constant buffering, and I'm often receiving the following message when trying to access the site or different videos. FNO is Openserve.View attachment 1930435

That Ipv6 IP is not from Afrihost. It's an oracle IP so you are likely using a VPN?

 

[Edd69]

Hi dmostert.

Yes our whatsapp support team is aware of the upgrade, internal comms were sent to all teams.
Is there anything I can help with?

Still no 1Gbps fibre? Why not? wat's taking so long for the service? other ISP's have launched it already... Why is Afrihost busy sleeping??

 

[ghaye]

Still no 1Gbps fibre? Why not? wat's taking so long for the service? other ISP's have launched it already... Why is Afrihost busy sleeping??

Openserve 1Gbps Package Now Available

We are excited to confirm that the new Openserve 1000/500Mbps fibre package is now available from R1,797 per month.

We also want to apologise for the delay in making this package widely available. We know some clients were able to access the package before others during the initial launch, and we appreciate your patience as we worked through this.

The package is available to both new and existing clients, including upgrades, subject to availability in your area.

Please note that this package is available on request only and will not be advertised on our website.

To check availability at your address, please get in touch with our team:

Email: [email protected] or [email protected]
WhatsApp: 071 883 5005
Call Support: 0800 011 000

Thank you for your patience and understanding. @AfriGuy

 

[dmostert]

Request is now with the fibre team, but here is my WA conversation from this morning:

View attachment 1930293

This is from the AFRIHOST Fibre team

 

[defsec]

That Ipv6 IP is not from Afrihost. It's an oracle IP so you are likely using a VPN?

I see this occasionally on my Afrihost line as well. I don’t use a VPN, but I am using Quad9 DNS - not sure if that would affect anything.

The IPs I'm seeing now are:
2a09:bac2:d3dc:46e::xxxx ≠ 2a02:26f7:d258:4000::xxxx

 

[AfriGuy]

Hi @AfriGuy,

So not sure logging any tickets with Frogfoot would help, as I do not have a general speed issue. Below was tested via WiFi (as I don't have a mean to test with cable. Macbook)

The issue has been YouTube, and I'm sure, there is plenty of evidence on this forum of other also complaining about YouTube buffering - yet raw speed throughput is not the issue.

I will for the next few days start to look at possible browser related issues, but I don't think it's the cause, as at times, when YouTube barely wants to stream 1080p, switching to Firefox from Arc, doesn't make things any better.

Thanks for your response and attachment Grant. Got it, I see the speed-test results are on point so you're right throughput is not the issue.

I do not think it's the browser. I am suspecting this is an IP issue, we often have this problem with ipv6 address when streaming on YouTube/ Disney/ DSTV stream. Please try to switch off ipv6 on your router settings so that your connection is only running ipv4.

 

[AfriGuy]

100% my speeds are fine whether it is cabled or Wi-Fi, Youtube will struggle. I also seem to have issues with Disney+ since I signed up recently.

Hi William. I am really sorry to hear that, If your speedtest results are fine and eveything else works as well I suspect it's an IP issue. Let's see if we can't fix it. Can you please try to switch off ipv6 on your router settings so that your connection is only running ipv4.