Afrihost - Pure Fibre Feedback Thread Part 2

[wingnut771]

 

[wingnut771]

so if it’s just me does Mybb support just file the fault into low priority?

 

[grant_cpt]

so if it’s just me does Mybb support just file the fault into low priority?

Best would be to log it with their support line, and then escalate via the forum

 

[wingnut771]

Best would be to log it with their support line, and then escalate via the forum

Ended up using WhatsApp, there seems to be a fault for the area, street WhatsApp group confirms their internet also down.

 

[grant_cpt]

Real story ^ from WhatsApp Support

 

[blunt]

without @Afrigirl it's a bit dismal when it comes to support.

 

[duderoo]

anyone seeing this the change from GB to KB around the 4/5 August?

 

[valiente]

anyone seeing this the change from GB to KB around the 4/5 August?View attachment 1932010View attachment 1932011

Mine also looks strange - I know they only keep 30 days' worth of usage these days, but at least they could show you the entire usage of the previous month.

But since the 5th, usage seems to no longer being tracked.

 

[duderoo]

Logged a ticket with WA Support and there is an issue they working on it.

 

[Ecco]

Srange issue this evening, I cannot use nextflix on any of the tvs in my house.

One over wifi and one with a wired connection. Do a network test on the app, says my device is not connected to the internet.

On my phone it works fine?

 

[AfriGuy]

View attachment 1931982

Hi Wingnut771

I am really sorry about the line disconnecting, if the light on the Nokia box is still red even after rebooting please send me a DM with your account details so that I can log a fault for you.

 

[wingnut771]

Hi Wingnut771

I am really sorry about the line disconnecting, if the light on the Nokia box is still red even after rebooting please send me a DM with your account details so that I can log a fault for you.

The whole street whatsapp group is down, your whatsapp support says there is a notice for the area, no eta. will dm anyway as its been down since 11:30.

 

[squirrttlle]

Ive been having a weird issue where I cannot approve requests on MS Authenticator when I am on wifi. When I switch to my mobile network (Mtn/Afrihost APN) then it works fine. Anyone else experiencing something similar?

 

[wingnut771]

MFN still down 24 hours later.
Edit: sorted an hour later.

 

[miellies]

Im done with them. poor service, even the lte backup is not working.

 

[RogueTr00per]

I seem to be down since midnight, Newinbosch Neighbourhood Estate, Thinkspeed is the FNO, ONT lights are all green. Rebooting my router made no difference. I'll try logging a call with support on WhatsApp in the morning.

Edit: root cause is cable theft down the road apparently. ETA for a fix is 6pm Sunday.

 

[wingnut771]

I seem to be down since midnight, Newinbosch Neighbourhood Estate, Thinkspeed is the FNO, ONT lights are all green. Rebooting my router made no difference. I'll try logging a call with support on WhatsApp in the morning.

Are your neighbours on the WhatsApp group also suffering?

I thank my lucky stars everyday that everytime I’ve had issues with fibre downtime, it’s always been an issue where I’m not alone. I just shudder to think how slow the fix would be if it was just me.

 

[RogueTr00per]

Are your neighbours on the WhatsApp group also suffering?

I thank my lucky stars everyday that everytime I’ve had issues with fibre downtime, it’s always been an issue where I’m not alone. I just shudder to think how slow the fix would be if it was just me.

Yes we are not alone

Supposedly cables nearby were stolen causing the line break.