Long running issues with Afrihost fibre

[foolger]

Hi everyone,

I’m on Afrihost 100/100 fibre in Hatfield, and I believe Vuma Aerial(?). I’ve been seeing packet loss and slow browsing/usage for months. I’ve tested on several devices over both Wi-Fi and Ethernet. I also plugged my PC directly into the ONT, bypassing the router. I could get online in every case, but the issues persisted.

On my usual Speedtest server, I get around ~100 Mbps down on Multi and ~5 Mbps down on Single. The only setting I change between runs is Single/Multi. So for things like Steam downloads it's actually fine, but it's a nightmare trying to browse or play games.

I’ve been back and forth with Afrihost support several times. They invariably end up resetting the line, but with no changes in my issues. I've also tried to escalate to Vuma to see if it's a physical line issue, but nothing seemed to ever happen. Has anyone run into something similar? I'd greatly appreciate any help, I'm at my wits end.

 

[Afrigirl]

Hello.

Please share the ticket references so I can check.

 

[foolger]

SBR-523-80144
IFC-982-94452
AXB-728-26783

As well as quite a few times over WhatsApp, but I don't think those have reference numbers

 

[Afrigirl]

SBR-523-80144
IFC-982-94452
AXB-728-26783

As well as quite a few times over WhatsApp, but I don't think those have reference numbers

I should be able to locate the chats, thank you.

 

[foolger]

Thanks

 

[Went_For_Beer]

Dont be like this, Afrihost is South Africa's BEST RATED ISP according to the No1 Tech Forum is SA

 

[ArmatageShanks]

Dont be like this, Afrihost is South Africa's BEST RATED ISP according to the No1 Tech Forum is SA

When the Mybb powers see this thread

 

[foolger]

I should be able to locate the chats, thank you.

It was working brilliantly yesterday evening (I assume you guys did something?) for about 2 hours, but now it's utterly unusable

 

[Afrigirl]

It was working brilliantly yesterday evening (I assume you guys did something?) for about 2 hours, but now it's utterly unusable

Hi.

Regarding your previous WhatsApp interactions, I was unable to locate the chats linked to your profile. This may be because the WhatsApp number you are using differs from the contact number registered on your ClientZone profile. As a result, those interactions may not automatically be associated with your account.

I understand the connection worked well for about two hours yesterday evening before deteriorating again. We made no changes or interventions on our side during that period, so this may indicate the issue is intermittent. I did review the WinMTR results previously supplied on the tickets. While they show some reported packet loss, these tests date back to February/March and unfortunately cannot be used to establish the cause of the current instability.


Could you please assist with the following while the connection is experiencing issues:

Connect a computer directly to the ONT using an Ethernet cable, bypassing your router.

Once connected, open Command Prompt and run ipconfig to identify the Default Gateway assigned to your connection.

Run a continuous ping to that gateway using:

ping -t [Default Gateway IP]


Please allow the test to run for a few minutes and share the results with us.

This will help us determine whether there is packet loss between your direct connection to the ONT and the ISP gateway, without the router in the test.

Please also run a fresh WinMTR test to 8.8.8.8 while connected directly to the ONT.