SauRoNZA
Honorary Master
Well the first service experience was neither here nor there now that I actually managed to get it done.
Got a base model Jolion Pro for the day…which is a huge departure from the H6 when you consider it’s all back to manual everything except the gearbox but I’m not complaining getting a real car as a courtesy in this day and age, I fully expected to get a crappy bakkie or something.
They failed to stamp the service book even though I left it on the seat and considering they had me sign no paperwork or even gave me a 0 invoice of any kind who knows if it even went into any kind of system.
I discovered the little cover on the back of the rearview mirror was missing when I inspected the car and mentioning this for a “oh well, must have been gone for a while” but as much as I can’t be sure it was there the morning I know it was there before since the windscreen was replaced, but granted checking at home I would never have seen it missing in my garage due to darkness and angle. Still the whole attitude of “absolutely not our problem” annoyed me immediately.
They checked the brakes and agreed there is a slight shudder under the conditions I described but pretty much wrote it off as a non-issue and would quote me on replacement (I’m still waiting on the promised email and I already just know I’ll have to ask for it). Without seeing the quote I don’t know if they have any inclination to come to the party and meet me half way, but I’ll be emailing the dealer principal on Monday to start fighting about it.
At the same time these brakes being make of Chinezium and rusting like nothing I’ve ever seen before, if I’m going to pay for it myself either which way I’m inclined to take it to the guys who looked after all my cars out of warranty and upgrading to non-OEM options.
It is significantly better after they cleaned up the discs and pads so maybe with a bit of forced hard braking I can make it go away, but it’s irritating since everything looks brand new and should do 100,000km or more easily.
To their credit they did a great job washing the car, getting into those crevices on the rear bumper black out bits even that I don’t bother with most of the time so I can clearly see they got in there and even treated all the black trim everywhere which I’ve only done once.
So more than likely won’t take it back there for the next service and try the Cape Gate branch instead and see if things are any better.
Overall not great, especially with my experiences of BMW (granted on a bike) previously knowing full well there wouldn’t even have been a conversation about it and they’ve just have sorted it out no questions asked and if I mentioned something like the mirror cover being missing they would have sorted it then and there.
Got a base model Jolion Pro for the day…which is a huge departure from the H6 when you consider it’s all back to manual everything except the gearbox but I’m not complaining getting a real car as a courtesy in this day and age, I fully expected to get a crappy bakkie or something.
They failed to stamp the service book even though I left it on the seat and considering they had me sign no paperwork or even gave me a 0 invoice of any kind who knows if it even went into any kind of system.
I discovered the little cover on the back of the rearview mirror was missing when I inspected the car and mentioning this for a “oh well, must have been gone for a while” but as much as I can’t be sure it was there the morning I know it was there before since the windscreen was replaced, but granted checking at home I would never have seen it missing in my garage due to darkness and angle. Still the whole attitude of “absolutely not our problem” annoyed me immediately.
They checked the brakes and agreed there is a slight shudder under the conditions I described but pretty much wrote it off as a non-issue and would quote me on replacement (I’m still waiting on the promised email and I already just know I’ll have to ask for it). Without seeing the quote I don’t know if they have any inclination to come to the party and meet me half way, but I’ll be emailing the dealer principal on Monday to start fighting about it.
At the same time these brakes being make of Chinezium and rusting like nothing I’ve ever seen before, if I’m going to pay for it myself either which way I’m inclined to take it to the guys who looked after all my cars out of warranty and upgrading to non-OEM options.
It is significantly better after they cleaned up the discs and pads so maybe with a bit of forced hard braking I can make it go away, but it’s irritating since everything looks brand new and should do 100,000km or more easily.
To their credit they did a great job washing the car, getting into those crevices on the rear bumper black out bits even that I don’t bother with most of the time so I can clearly see they got in there and even treated all the black trim everywhere which I’ve only done once.
So more than likely won’t take it back there for the next service and try the Cape Gate branch instead and see if things are any better.
Overall not great, especially with my experiences of BMW (granted on a bike) previously knowing full well there wouldn’t even have been a conversation about it and they’ve just have sorted it out no questions asked and if I mentioned something like the mirror cover being missing they would have sorted it then and there.
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