20GB for R199?

[rodga]

Hi Telkom Mobile,
This offer has to be the best kept secret ever. I have contacted 081180 twice now. The first time they knew nothing about it but after the rep spoke to his supervisor he said it was handled by Durban and some would contact me – no one did. The second time not only did they not know anything about it they said I have to go to a Telkom store to have my credit worthiness checked.
Please help.

this offer is for renewals only
pm TM if you are an existing customer
He will get someone to contact you

 

[Slootvreter]

Hi Telkom Mobile,
This offer has to be the best kept secret ever. I have contacted 081180 twice now. The first time they knew nothing about it but after the rep spoke to his supervisor he said it was handled by Durban and some would contact me – no one did. The second time not only did they not know anything about it they said I have to go to a Telkom store to have my credit worthiness checked.
Please help.

Yeah, exact same thing happened. The stores have no idea about this offer. MyBB seems to be the place to be!

BTW, Big up, Telkom Mobile! I'm more than happy with the quality of service I'm receiving!

 

[Slootvreter]

this offer is for renewals only
pm TM if you are an existing customer
He will get someone to contact you

Even with renewals, the staff in the stores are not aware of this. I wanted to renew, they wanted me to bring my ID book, payslips, proof of residence, the works, as if to take out a new contract.

 

[rodga]

Even with renewals, the staff in the stores are not aware of this. I wanted to renew, they wanted me to bring my ID book, payslips, proof of residence, the works, as if to take out a new contract.

hence me saying to pm TM and he will get someone to contact you
I never said go into the store...

 

[Slootvreter]

hence me saying to pm TM and he will get someone to contact you
I never said go into the store...

I've already renewed, I just posted this here for others who are thinking of going to a store to get this done.

 

[cr@zydude]

I've already renewed, I just posted this here for others who are thinking of going to a store to get this done.

I had the same issue a few weeks ago. After the people at the store couldn't help me, I got an email from the manager, saying that no such deal exists.

 

[mikeh]

Hi Telkom Mobile,
This offer has to be the best kept secret ever. I have contacted 081180 twice now. The first time they knew nothing about it but after the rep spoke to his supervisor he said it was handled by Durban and some would contact me – no one did. The second time not only did they not know anything about it they said I have to go to a Telkom store to have my credit worthiness checked.
Please help.

Regards,
Mike

Hi mikeh

The deal is only targeted at the customers who are due for renewal and the process is to forward us your details so that we escalated to Loyalty Team to assist.

We have sent your details to the Loyalty Team and they will contact you to confirm the renewal.

Regards
Telkom Mobile

Thanks Telkom Mobile, look forward to hearing from your team.
Regards,
Mike

 

[Hamster]

How long before your contract expires do you need to ask Telkom about this? My contract expires in Dec.

 

[Slootvreter]

How long before your contract expires do you need to ask Telkom about this? My contract expires in Dec.

Mine has already expired 3 months ago, was on month-to-month basis when they contacted me.

 

[rodga]

How long before your contract expires do you need to ask Telkom about this? My contract expires in Dec.

should be able to do yours
send him a pm

 

[Hamster]

should be able to do yours
send him a pm

Just did

 

[cr@zydude]

How long before your contract expires do you need to ask Telkom about this? My contract expires in Dec.

You will be fine, mine was going to expire in December, and I upgraded this month. I think that you can upgrade 3 or 4 months before you're contract is up.

 

[Telkom]

How long before your contract expires do you need to ask Telkom about this? My contract expires in Dec.

Hi Hamster

Your contract should be on the 21st month before the contract expires for you to upgrade/renew. Please note that we have replied to your PM with the processes to follow for renewals.

Regards
Telkom Mobile

 

[tnt11]

Hi Hamster

Your contract should be on the 21st month before the contract expires for you to upgrade/renew. Please note that we have replied to your PM with the processes to follow for renewals.

Regards
Telkom Mobile

Any chance you can reply to my pm?

 

[Hamster]

Hi Hamster

Your contract should be on the 21st month before the contract expires for you to upgrade/renew. Please note that we have replied to your PM with the processes to follow for renewals.

Regards
Telkom Mobile

 

[Telkom]

Any chance you can reply to my pm?

Hi tnt11

We have replied to your PM.

Regards
Telkom Mobile

 

[mikeh]

Thanks Telkom Mobile, look forward to hearing from your team.
Regards,
Mike

All sorted - thanks Telkom Mobile

 

[shaunbrookes]

My contract is almost up for renewal but if I've only had the 10gb contract (without midnight surfer) do I also qualify for the 10+10 for R199 or is it only for customers who have had 10+10 from the start?

Thanks

 

[Telkom]

All sorted - thanks Telkom Mobile

Hi mikeh

You are welcome.

Regards
Telkom Mobile

 

[Telkom]

My contract is almost up for renewal but if I've only had the 10gb contract (without midnight surfer) do I also qualify for the 10+10 for R199 or is it only for customers who have had 10+10 from the start?

Thanks

Hi shaunbrookes

Please PM your Telkom Mobile number and Contact number so that we send your request to the Loyalty Team to advise.

Regards
Telkom Mobile