Sign up with Google
K
kingrob
Guest
I first want to see if this gets fixed, before I consider moving my phone contract over.
-
Ask a question and get free supportUnlock new privileges and see hidden discussionsWin prizes and earn reputation
-
Question of the day ~ How often do you braai?
-
Afristay giveaway.Win a 2-night stay for two people at an establishment of your choice with R1,000 in spending money. Enter here.
20GB for R199?
- Thread starter FrankCastle
- Start date
I first want to see if this gets fixed, before I consider moving my phone contract over.
Slootvreter
Honorary Master
- Joined
- Aug 7, 2008
- Messages
- 30,273
I have also received the call, and are now on the 10+10 for R199. The speed and connection stability is amazing, there was no need for me to even consider any other options.
One question, my modem is plugged into a router. How do I access the 'night surfer' data? Does this happen automatically when it hits 23h00 in the evenings? Or would I have to reset the router so that it reconnects again? I'm sure this has been asked before, but I couldn't find it.
One question, my modem is plugged into a router. How do I access the 'night surfer' data? Does this happen automatically when it hits 23h00 in the evenings? Or would I have to reset the router so that it reconnects again? I'm sure this has been asked before, but I couldn't find it.
it should happen automaticallyI have also received the call, and are now on the 10+10 for R199. The speed and connection stability is amazing, there was no need for me to even consider any other options.
One question, my modem is plugged into a router. How do I access the 'night surfer' data? Does this happen automatically when it hits 23h00 in the evenings? Or would I have to reset the router so that it reconnects again? I'm sure this has been asked before, but I couldn't find it.
I have also received the call, and are now on the 10+10 for R199. The speed and connection stability is amazing, there was no need for me to even consider any other options.
One question, my modem is plugged into a router. How do I access the 'night surfer' data? Does this happen automatically when it hits 23h00 in the evenings? Or would I have to reset the router so that it reconnects again? I'm sure this has been asked before, but I couldn't find it.
I finally got mine done yesterday. I'd also like to know about the night data. Is there a way to track each of them separately ?
Slootvreter
Honorary Master
- Joined
- Aug 7, 2008
- Messages
- 30,273
I believe the Telkom Mobile app for Android can do that.
It happens automatically. No disconnect and reconnect is required. I have tested it.
I have also received the call, and are now on the 10+10 for R199. The speed and connection stability is amazing, there was no need for me to even consider any other options.
One question, my modem is plugged into a router. How do I access the 'night surfer' data? Does this happen automatically when it hits 23h00 in the evenings? Or would I have to reset the router so that it reconnects again? I'm sure this has been asked before, but I couldn't find it.
I do, but mine only breaks down daily, not hourly. I'll try something else. I would prefer an 8ta/Telkom Mobile one though.
Slootvreter
Honorary Master
- Joined
- Aug 7, 2008
- Messages
- 30,273
Awesome, thanks!
K
kingrob
Guest
Got home & found this lovely sms in my router's inbox :
Thank you, Telkom Mobile!!
Thank you, Telkom Mobile!!
Hopefully mine sorted out as well. My router does support sms's.
Got home & found this lovely sms in my router's inbox :
Thank you, Telkom Mobile!!
K
kingrob
Guest
I'm sure it will be.
FrankCastle
Executive Member
- Joined
- Dec 3, 2010
- Messages
- 8,337
I have also received the call, and are now on the 10+10 for R199. The speed and connection stability is amazing, there was no need for me to even consider any other options.
One question, my modem is plugged into a router. How do I access the 'night surfer' data? Does this happen automatically when it hits 23h00 in the evenings? Or would I have to reset the router so that it reconnects again? I'm sure this has been asked before, but I couldn't find it.
If you register on the TM website it clearly gives you all 3 usage statuses. Your NS kicks in automatically at 11 without affecting your normal data.
This is worrying - that TM is charging R 299.00 per month for what should be R 199.00......then leave the onus on the customer to check his bank statements, and go through the pain of holding on the phone while getting pushed from one inept operator to the next.
I am guilty of not checking my bank statement carefully enough, so Telkom could get away with it - I wonder if this is their intention, or if they have rectified the situation, and now charging the correct amount. I will try to remember to check my bank statement at the end of this month when my new TM contract starts, to see what they charge.
BTW I have been really happy with my two x 10 GB promo contracts that I have had for over 2 years now
I am guilty of not checking my bank statement carefully enough, so Telkom could get away with it - I wonder if this is their intention, or if they have rectified the situation, and now charging the correct amount. I will try to remember to check my bank statement at the end of this month when my new TM contract starts, to see what they charge.
BTW I have been really happy with my two x 10 GB promo contracts that I have had for over 2 years now
Disappearing Data
Hi all,
I've read this thread from start to finish and am encouraged that TM at least seems to try to solve the problems users are faced with!
So here goes - I have been using the 10GB 8ta i5 promo for more than two years now and have had mainly good results. A few hiccups a while back, when I think the problems were to do with tower upgrades. I manufacture purpose made 16dB gain YAGI antennas as a hobby, to boost the signal in my outlying area in agricultural holdings near Gerhardsville, southwest of Pretoria, and get a 5 bar signal where before it was basically unusable! I've also sold a lot of these aerials to others with the same problem, with very good results. I get 6 to 7 Mb/s downloads on average.
So, it's very frustrating when my connection runs out of data unexpectedly!!
I am in the IT industry, (30yrs) and I keep a watch on my usage and save data to use up near the end of the month on videos and downloads which I want, but first need to see if I will get through the month for more important business usage.
I was puzzled when on about the 29th September I found that exactly 1GB of data had disappeared overnight, even though all devices were "off the air" so to speak. I checked with everyone who could have used the WiFi connection, iPhones, etc. and was assured that no one had upgraded or in fact done anything to use data overnight.
Then, on the 2nd October found that 2GB had disappeared overnight! Alarmed, I watched the usage closely, and warned my other users, iPhones, etc about it.
Lo and behold, on the 5th October another 1GB was gone overnite! I went in to the TM Direct store in Fourways Crossing and was put through on their phones to a technician, who listened to my story, looked up my usage and confirmed the data was used, but said that there was no proof that I had not somehow used it myself or that my router was perhaps accessed by an outsider. I told him that I use a password to connect and that the router is on a farm and too far from any road for any signal to reach a car parked outside the property.
Anyway, it was agreed that I would in future completely de-activate/ unplug the router during the night, after noting the balance of data remaining and check the balance again on switch-on in the morning, thus being able to prove if the data was in some way being swiped/used by someone on TM's side.
I have done this since the 8th October and all went well for a few days, then on the 12th October I went away to Dullstroom for a family wedding. I unplugged everything, leaving the Sim Card in a dead router, power cable removed.
I returned on Monday 14th October, at 3:36PM, powered up my laptop, then powered up the router and checked the 8ta balance immediately. 762MB missing !!!!!!
Someone inTelkom appears to have access to my account, to either use it themselves or tranfer data out of the account to some other account.
Nearly 5GB of data has been taken over the last 2 weeks !! I would call this data theft!
Not impressed, Telkom!
I have seen someone else complain of the same thing on Hello Peter website.
Please TM, fix this or I will have to cancel my contract with Telkom.
Hi all,
I've read this thread from start to finish and am encouraged that TM at least seems to try to solve the problems users are faced with!
So here goes - I have been using the 10GB 8ta i5 promo for more than two years now and have had mainly good results. A few hiccups a while back, when I think the problems were to do with tower upgrades. I manufacture purpose made 16dB gain YAGI antennas as a hobby, to boost the signal in my outlying area in agricultural holdings near Gerhardsville, southwest of Pretoria, and get a 5 bar signal where before it was basically unusable! I've also sold a lot of these aerials to others with the same problem, with very good results. I get 6 to 7 Mb/s downloads on average.
So, it's very frustrating when my connection runs out of data unexpectedly!!
I am in the IT industry, (30yrs) and I keep a watch on my usage and save data to use up near the end of the month on videos and downloads which I want, but first need to see if I will get through the month for more important business usage.
I was puzzled when on about the 29th September I found that exactly 1GB of data had disappeared overnight, even though all devices were "off the air" so to speak. I checked with everyone who could have used the WiFi connection, iPhones, etc. and was assured that no one had upgraded or in fact done anything to use data overnight.
Then, on the 2nd October found that 2GB had disappeared overnight! Alarmed, I watched the usage closely, and warned my other users, iPhones, etc about it.
Lo and behold, on the 5th October another 1GB was gone overnite! I went in to the TM Direct store in Fourways Crossing and was put through on their phones to a technician, who listened to my story, looked up my usage and confirmed the data was used, but said that there was no proof that I had not somehow used it myself or that my router was perhaps accessed by an outsider. I told him that I use a password to connect and that the router is on a farm and too far from any road for any signal to reach a car parked outside the property.
Anyway, it was agreed that I would in future completely de-activate/ unplug the router during the night, after noting the balance of data remaining and check the balance again on switch-on in the morning, thus being able to prove if the data was in some way being swiped/used by someone on TM's side.
I have done this since the 8th October and all went well for a few days, then on the 12th October I went away to Dullstroom for a family wedding. I unplugged everything, leaving the Sim Card in a dead router, power cable removed.
I returned on Monday 14th October, at 3:36PM, powered up my laptop, then powered up the router and checked the 8ta balance immediately. 762MB missing !!!!!!
Someone inTelkom appears to have access to my account, to either use it themselves or tranfer data out of the account to some other account.
Nearly 5GB of data has been taken over the last 2 weeks !! I would call this data theft!
Not impressed, Telkom!
I have seen someone else complain of the same thing on Hello Peter website.
Please TM, fix this or I will have to cancel my contract with Telkom.
KingRamses
Well-Known Member
- Joined
- May 4, 2006
- Messages
- 161
I also renewed my 10+10 contract somewhere in September, and was under the impression it would be @ R 199 a month.
Received my bill today, and was charges R 299.
Contacted the call center, and was told the query will be forwarded to the billing dept.
I previously had a run in with the billing dept and really hoping they sort this out without another 2 month fight.
CHECK YOUR ACCOUNTS!
Received my bill today, and was charges R 299.
Contacted the call center, and was told the query will be forwarded to the billing dept.
I previously had a run in with the billing dept and really hoping they sort this out without another 2 month fight.
CHECK YOUR ACCOUNTS!
- Joined
- Jun 2, 2011
- Messages
- 2,246
Hi KingRamses
We are looking at the billing issue and you will be credited and put back on the correct price plan.
Regards
Telkom Mobile
- Joined
- Jun 2, 2011
- Messages
- 2,246
Hi all,
I've read this thread from start to finish and am encouraged that TM at least seems to try to solve the problems users are faced with!
So here goes - I have been using the 10GB 8ta i5 promo for more than two years now and have had mainly good results. A few hiccups a while back, when I think the problems were to do with tower upgrades. I manufacture purpose made 16dB gain YAGI antennas as a hobby, to boost the signal in my outlying area in agricultural holdings near Gerhardsville, southwest of Pretoria, and get a 5 bar signal where before it was basically unusable! I've also sold a lot of these aerials to others with the same problem, with very good results. I get 6 to 7 Mb/s downloads on average.
So, it's very frustrating when my connection runs out of data unexpectedly!!
I am in the IT industry, (30yrs) and I keep a watch on my usage and save data to use up near the end of the month on videos and downloads which I want, but first need to see if I will get through the month for more important business usage.
I was puzzled when on about the 29th September I found that exactly 1GB of data had disappeared overnight, even though all devices were "off the air" so to speak. I checked with everyone who could have used the WiFi connection, iPhones, etc. and was assured that no one had upgraded or in fact done anything to use data overnight.
Then, on the 2nd October found that 2GB had disappeared overnight! Alarmed, I watched the usage closely, and warned my other users, iPhones, etc about it.
Lo and behold, on the 5th October another 1GB was gone overnite! I went in to the TM Direct store in Fourways Crossing and was put through on their phones to a technician, who listened to my story, looked up my usage and confirmed the data was used, but said that there was no proof that I had not somehow used it myself or that my router was perhaps accessed by an outsider. I told him that I use a password to connect and that the router is on a farm and too far from any road for any signal to reach a car parked outside the property.
Anyway, it was agreed that I would in future completely de-activate/ unplug the router during the night, after noting the balance of data remaining and check the balance again on switch-on in the morning, thus being able to prove if the data was in some way being swiped/used by someone on TM's side.
I have done this since the 8th October and all went well for a few days, then on the 12th October I went away to Dullstroom for a family wedding. I unplugged everything, leaving the Sim Card in a dead router, power cable removed.
I returned on Monday 14th October, at 3:36PM, powered up my laptop, then powered up the router and checked the 8ta balance immediately. 762MB missing !!!!!!
Someone inTelkom appears to have access to my account, to either use it themselves or tranfer data out of the account to some other account.
Nearly 5GB of data has been taken over the last 2 weeks !! I would call this data theft!
Not impressed, Telkom!
I have seen someone else complain of the same thing on Hello Peter website.
Please TM, fix this or I will have to cancel my contract with Telkom.
Hi AerialGuy
Please PM us you Telkom Mobile number and Contact number so that we assist.
Regards
Telkom Mobile
Hi Telkom Mobile,
This offer has to be the best kept secret ever. I have contacted 081180 twice now. The first time they knew nothing about it but after the rep spoke to his supervisor he said it was handled by Durban and some would contact me – no one did. The second time not only did they not know anything about it they said I have to go to a Telkom store to have my credit worthiness checked.
Please help.
This offer has to be the best kept secret ever. I have contacted 081180 twice now. The first time they knew nothing about it but after the rep spoke to his supervisor he said it was handled by Durban and some would contact me – no one did. The second time not only did they not know anything about it they said I have to go to a Telkom store to have my credit worthiness checked.
Please help.