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Awesome service in response to my PM sent last night. Renewed in less than 2 minutes
Hey, did u have to go into a store to renew?
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20GB for R199?
- Thread starter FrankCastle
- Start date
Hey, did u have to go into a store to renew?
I feel like I'm gonna go through what u going through and mine ends on the 3rd of next month :banghead::banghead::banghead::banghead::banghead::banghead::banghead:
- Joined
- Jun 2, 2011
- Messages
- 2,246
Hi hugo69er
Please PM us your contact details and Telkom Mobile number - we'll get someone from our Loyalty Team to call you.
Regards
Telkom Mobile
Send a PM to Telkom mobile. Somebody from telkom will contact you and you just need to say yes for the renewal. Then you will get a SMS confirming the renewal. As easy as that.
hashbrown99
Expert Member
- Joined
- Jun 10, 2006
- Messages
- 3,053
Nope. Done with a 2 min phone after PM to Telkom Mobile
Cherriferri
Active Member
- Joined
- Sep 19, 2013
- Messages
- 35
Hi Telkom Mobile, I have had the 10 GB for R199 contract for 2 years, but when I visited TM/8ta store in Tygervalley this week, I was not informed of being able to up the package and retain it, instead I was offered the 7.5 GB package, meaning less capacity for more money.....can I please have my old contract back and be extended same benefits as others have been,on this forum?
DarkImpact
Well-Known Member
- Joined
- Dec 6, 2011
- Messages
- 247
Cancelled my contract in July as it had run the 24 months and Cellc’s giga package suited my needs better. Kind of disappointed that I missed out on this deal, would definitely have renewed it if I was offered this deal.
TheTraveler
Well-Known Member
- Joined
- Nov 17, 2009
- Messages
- 157
In the same boat as you :banghead:
You can try, they still do a vetting background ITC etc.
If prepaid users could have this deal I would gladly signup immediately and make sure R200 is available every month for deduction
teacherlady
New Member
- Joined
- Nov 10, 2011
- Messages
- 4
- Joined
- Jun 2, 2011
- Messages
- 2,246
Hi,
This really annoys, about this renewal deal .. and given what I've gone thru with TM in the past 2 weeks.
My previous 2 year .. 10 + 10 @ R299.00pm Internet Promo was due to expire on the 31st of July this year. At no time was I contacted by TM about renewing my contract. I called the 081 180 number enquiring about the renewal process, .. and was advised to go to my nearest TM branch, .. as I would have to sign a new contract. I signed my new 2 year 10+10 contract on the 2nd of July.
In August I was debited .. R399.00!!! i.e. an additional R100.00. The R399.00 was reversed by my bank, as the account I use for the debit order, is ONLY used for TM debits, and every month R300.00 is transferred to that account for the TM debit. Even after I paid the CORRECT amount (299.00) manually, .. my service was suspended.
When enquiring about this additional R100.00 I was informed that according to their billing, .. I now had a 10Gb normal + 20Gb night surfer, and that they could see that there was an error, and would credit the R100.00.
The story I was given, for the error, .. was that you no longer had the option for the additional 10 Gb night surfer, and that the minimum price now .. was R299.00 which included the night surfer. However, their Computer System picked up that as I had had the night surfer option on my previous contract .. it added it to my R299.00 package.
However, .. even when they said I 'technically' had 10Gb + 20Gb .. when I logged into my account to check my remaining data etc., it only showed 10Gb + 10Gb. It did show some Free Unlimited WiFi thing at 10Gb, .. which made me wonder if there wasn't some confusion about his whole thing.
So, after getting the R100.00 credited, paying what was really due into Absa, .. and after extreme difficulty in getting my service re-instated .. there is still some doubt as to what my debit is going to be this month i.e. 299 or 399.
Dialling 181 180 and pressing 1 for Invoice balance, .. I am informed that 399.00 is due on the 30th of September. However, speaking to an agent today .. he informs me that my balance due is R299.00. So, who knows what is going to happen with that debit.
So, the real question is .. why was I not made aware of this offer to LOYAL customers?
Why am I still paying R299.00?, when I should be paying R199.00 .. Was the additional R100 I was billed, an error for a 10+20, when it should have been added .. for FREE?
It seems to me that TM agents are really uninformed/misinformed, .. and unfortunately, I seem to be paying the price for that.
TM & their collection agency, .. debited my account in an amount of over R2,000.00 in a 10 day period .. once by TM (402,23), and twice by their collection agency (801,26+801,26), the latest one being debited AFTER I had paid the correct amount outstanding (302,23) a few days earlier. What made the situation worse, .. is that they were double-debiting me .. i.e. amount outstanding plus the R399.00 (wrong amount), .. that was only due on the 30th of September. These amounts were all unpaid, as they were in excess of the R310.00 balance in that account. Subsequently, I have paid over R60 in penalties for unpaid items.
I would appreciate it, if the TM rep in this forum can kindly advise me, as to why I'm paying 299.00 for a 10 + 10, .. and NOT 199.00, .. and why, IF I'm paying 299.00, .. why am I NOT getting the additional 10 Gb night surfer for free.
Thanks and Regards
Tom Watt
Port Elizabeth
This really annoys, about this renewal deal .. and given what I've gone thru with TM in the past 2 weeks.
My previous 2 year .. 10 + 10 @ R299.00pm Internet Promo was due to expire on the 31st of July this year. At no time was I contacted by TM about renewing my contract. I called the 081 180 number enquiring about the renewal process, .. and was advised to go to my nearest TM branch, .. as I would have to sign a new contract. I signed my new 2 year 10+10 contract on the 2nd of July.
In August I was debited .. R399.00!!! i.e. an additional R100.00. The R399.00 was reversed by my bank, as the account I use for the debit order, is ONLY used for TM debits, and every month R300.00 is transferred to that account for the TM debit. Even after I paid the CORRECT amount (299.00) manually, .. my service was suspended.
When enquiring about this additional R100.00 I was informed that according to their billing, .. I now had a 10Gb normal + 20Gb night surfer, and that they could see that there was an error, and would credit the R100.00.
The story I was given, for the error, .. was that you no longer had the option for the additional 10 Gb night surfer, and that the minimum price now .. was R299.00 which included the night surfer. However, their Computer System picked up that as I had had the night surfer option on my previous contract .. it added it to my R299.00 package.
However, .. even when they said I 'technically' had 10Gb + 20Gb .. when I logged into my account to check my remaining data etc., it only showed 10Gb + 10Gb. It did show some Free Unlimited WiFi thing at 10Gb, .. which made me wonder if there wasn't some confusion about his whole thing.
So, after getting the R100.00 credited, paying what was really due into Absa, .. and after extreme difficulty in getting my service re-instated .. there is still some doubt as to what my debit is going to be this month i.e. 299 or 399.
Dialling 181 180 and pressing 1 for Invoice balance, .. I am informed that 399.00 is due on the 30th of September. However, speaking to an agent today .. he informs me that my balance due is R299.00. So, who knows what is going to happen with that debit.
So, the real question is .. why was I not made aware of this offer to LOYAL customers?
Why am I still paying R299.00?, when I should be paying R199.00 .. Was the additional R100 I was billed, an error for a 10+20, when it should have been added .. for FREE?
It seems to me that TM agents are really uninformed/misinformed, .. and unfortunately, I seem to be paying the price for that.
TM & their collection agency, .. debited my account in an amount of over R2,000.00 in a 10 day period .. once by TM (402,23), and twice by their collection agency (801,26+801,26), the latest one being debited AFTER I had paid the correct amount outstanding (302,23) a few days earlier. What made the situation worse, .. is that they were double-debiting me .. i.e. amount outstanding plus the R399.00 (wrong amount), .. that was only due on the 30th of September. These amounts were all unpaid, as they were in excess of the R310.00 balance in that account. Subsequently, I have paid over R60 in penalties for unpaid items.
I would appreciate it, if the TM rep in this forum can kindly advise me, as to why I'm paying 299.00 for a 10 + 10, .. and NOT 199.00, .. and why, IF I'm paying 299.00, .. why am I NOT getting the additional 10 Gb night surfer for free.
Thanks and Regards
Tom Watt
Port Elizabeth
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Sad story , hope you will get the answers and get sorted out , wishing you good luck buddie
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Hi,
Further to my earlier posting #95
I really think it's got to the point where I need to take legal action.
This situation is going from bad to worse. At 7:30am this morning .. another R801,26 was debited to my Bank Account, by this incompetent bunch at .. NAEDO REPRESENTATION NUDEBT, who are TM's agents for outstanding monies .. even though I had contacted them directly on Monday morning, and e-mailed them the details of the whole TM fiasco, .. and proof that the account has been paid up to date.
According to them, .. they say, .. THEY only act on TM's instructions.
So, why is TM's billing department, .. NOT informing them that the account has been paid. That's twice now, that I have been fraudulently debited, .. 1st at one week after I had paid, .. and again today, .. which is 2 weeks after I've paid.
Who gives these people the right to fraudulently debit my account whenever the hell they feel like it. That's another R22.00 penalty for unpaid items, .. bringing my total up to almost R90.00 in penalties.
... and ALL because TM cannot get their act together. There seems to be a serious lack of communication between their departments, .. as well with them, .. and this NAEDO REPRESENTATION NUDEBT agency.
This really has become a criminal matter now.
Cheers
Tom
Further to my earlier posting #95
I really think it's got to the point where I need to take legal action.
This situation is going from bad to worse. At 7:30am this morning .. another R801,26 was debited to my Bank Account, by this incompetent bunch at .. NAEDO REPRESENTATION NUDEBT, who are TM's agents for outstanding monies .. even though I had contacted them directly on Monday morning, and e-mailed them the details of the whole TM fiasco, .. and proof that the account has been paid up to date.
According to them, .. they say, .. THEY only act on TM's instructions.
So, why is TM's billing department, .. NOT informing them that the account has been paid. That's twice now, that I have been fraudulently debited, .. 1st at one week after I had paid, .. and again today, .. which is 2 weeks after I've paid.
Who gives these people the right to fraudulently debit my account whenever the hell they feel like it. That's another R22.00 penalty for unpaid items, .. bringing my total up to almost R90.00 in penalties.
... and ALL because TM cannot get their act together. There seems to be a serious lack of communication between their departments, .. as well with them, .. and this NAEDO REPRESENTATION NUDEBT agency.
This really has become a criminal matter now.
Cheers
Tom
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