24/7 Shaping SERIOUSLY????

Zoopy said:
Is that minus 18.8% or 18.8% of your full speed? Because if it's the latter then it's definitely not pure internet joy. :erm:
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The latter.

WHen this was applied to my account, that ALSO throttled images, facebook, etc. In fact, just about any web experience that uses HTTP2.0 as well, because connection reuse means that each http connection carries more traffic and is thus flagged as a download
 
Zoopy said:
Is that minus 18.8% or 18.8% of your full speed? Because if it's the latter then it's definitely not pure internet joy. :erm:
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Those shaping figures are what's available, per protocol, based on your line speed.
Pretty standard shaping for Uncapped.
 
AfriGuy said:
Those shaping figures are what's available, per protocol, based on your line speed.
Pretty standard shaping for Uncapped.
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Jissus nee. I don't know AfriGuy. The last time I got shaped that bad on downloads I was with OpenWeb on standard uncapped. :erm:
 
Zoopy said:
Jissus nee. I don't know AfriGuy. The last time I got shaped that bad on downloads I was with OpenWeb on standard uncapped. :erm:
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If you're concerned about shaping then perhaps look at a Business Uncapped or Capped account?
 
AfriGuy said:
If you're concerned about shaping then perhaps look at a Business Uncapped or Capped account?
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You guys should really just give up offering uncapped accounts. It's obviously not one of your core competencies, and they just drag your image down
 
I think only CW offer a proper premium package, whereas the others just offer different data caps for shaping.

Afrihost's network has been shaped for years.
 
MightyQuin said:
Some damning info in OP's HIGHLIGHTED post....

Especially this:

Kindly advise if assistance is still required on the below query. I've ran an interrogation on your line, it is currently syncing at up to 8mbps, with no faults to report about.
Shaping is currently active on the account, at the below percentages, as the hours between 6pm to 22h00 is considered peak time and at present the network is currently underload. Shaping Policy:
18.8% Download/ 6.25% P2P

This is why CAPPED is the only way to go. Oh, and with WA.
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This one made me laugh as WA is the only service provider I know of that shapes their capped account. Ask WebAfrica helper he will confirm this.
 
Scary_Turtle said:
This one made me laugh as WA is the only service provider I know of that shapes their capped account. Ask WebAfrica helper he will confirm this.
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Crystal Web Management said:
We've always tried to adopt as honest and transparent policies as possible and have been very open about this subject. Any network that is contended will apply traffic management to some degree. This is why the term unshaped is very problematic as no home customer is truly ever buying 1:1 bandwidth. If you were getting 1:1 bandwidth prices would all have to be massively hiked and ISPs would in essence just become brokers and providers of some configured server hardware. But unfortunately this has become the accepted nomenclature in the industry. People want to hear the word unshaped and if you ethically feel wrong in using the term, people simply say "well company z says unshaped so I will go with them."

Any service offered on a 1:1 basis will have to be covered by an SLA for said service. So unless you are paying for an SLA you are not going to be uncontended. And how is contention managed? Well, by applying traffic management rules of some sort. Which to an end user is just shaping, and a semantic argument that will always have the same net-result in terms of what happens network side.

So while we cannot sign SLAs for guaranteed performance, we can try to let our track record speak for itself when it comes to network management policies and performance. We tend to operate the network with as little contention as possible. We've achieved below 10:1 average network contention by our calculations, for over a year. Employing smart technology means you can do this without customers even noticing any contention, and how we do that is part of the secret sauce that makes our network perform so well. We adopted an approach from day 1 of high volume and low margin. The higher the volumes the better our own economies of scale and the more we can actually lower contention. This is why we encourage others to help us achieve those economies of scale by getting more people on board. What traditionally would be an opportunity by some ISPs to milk the profit, we see as an opportunity to reinvest in the network, as we honestly believe that we have better return on investment with Crystal Web than we would investing that cash elsewhere or buying fancy cars. That's what it boils down to. It means we don't have the massive marketing budgets of other ISPs or huge resources. We instead give that back to subscribers and hope that in return you will be brand advocates for us, while adopting network technology and a business model that becomes more and more efficient with a greater number of users.

So to answer your question succinctly (TL;DR) the term unshaped creates a perception that we don't believe any home product can necessary live up to but is used endemically and has become so ingrained in the nomenclature of buying, that even we have to concede to its use, because people don't want semantic arguments nor to have to understand networking on an in-depth basis. They just want a decent performing internet connection, which is what we try to deliver day in and day out.
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Seems it isn't only WA...
 
Chris333 said:
Seems it isn't only WA...
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Shaping != contention.
Unshaped != uncontended.

Shaping is the deliberate slowing down of certain protocols, not the "natural" slowing down of traffic caused by 2gbps trying to get through a 1gbps link.
 
Chris333 said:
As I understand it, looking at all ISP's, any uncapped package will be subjected to some sort of shaping depending on network congestion. People sign up for a capped package in order to not suffer any or as little shaping as possible and therefore these users will be given preferential treatment even in "free-time" as they(I) have signed up understanding the clauses and stipulations given by whichever ISP.
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Before signing up with Crystal Web. I believed this too be true as well.
Im on their premium uncapped account and can say without a doubt that it performs like s capped account.
Great network.
 
maxum said:
Before signing up with Crystal Web. I believed this too be true as well.
Im on their premium uncapped account and can say without a doubt that it performs like s capped account.
Great network.
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Definitely going to have a look at this within the next month, thanks for the help, appreciate it
 
I'd just like to add to this thread regarding shaping on Premium Uncapped. Since the new network, personally, I have almost never been shaped. I seem to be able to torrent and download during whatever time of the day at full speed.

There was an instance about 2 weeks ago where torrents were running slow during the day for a few days but even then my normal http downloads were full speed so I'm not sure what was happening there. The only time I've had bad speed is when there are other people reporting the same problem on the Afrihost feedback thread.

I'm on a 4Mbit Premium Uncapped and use, on average, 370GB per month. This month so far I've managed 470GB though.

OP used about 300GB and was getting shaped, even so far as ClientZone to say he was being shaped. Haven't seen that shaping policy reflect in my ClientZone for a while. Interesting that it would show up on a user with only 300GB.
 
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