24/7 Shaping SERIOUSLY????

how the hell can they shape people so that other people can have free time
this is just pathetic
makes you wonder if other accounts are being shaped as well specially after 6pm hence the bad speeds
 
Just buy a 400-500GB capped account somewhere. Will probably work out cheaper than a business uncapped account.
 
electrofreeze said:
how the hell can they shape people so that other people can have free time
this is just pathetic
makes you wonder if other accounts are being shaped as well specially after 6pm hence the bad speeds
Click to expand...

We don't shape to offer Free-Time, we shape to protect the network to give everyone the best possible experience.
 
electrofreeze said:
how the hell can they shape people so that other people can have free time
this is just pathetic
makes you wonder if other accounts are being shaped as well specially after 6pm hence the bad speeds
Click to expand...

As I understand it, looking at all ISP's, any uncapped package will be subjected to some sort of shaping depending on network congestion. People sign up for a capped package in order to not suffer any or as little shaping as possible and therefore these users will be given preferential treatment even in "free-time" as they(I) have signed up understanding the clauses and stipulations given by whichever ISP.
 
electrofreeze said:
how the hell can they shape people so that other people can have free time
this is just pathetic
makes you wonder if other accounts are being shaped as well specially after 6pm hence the bad speeds
Click to expand...

That's the price you pay for uncapped...
 
AfriGuy said:
We don't shape to offer Free-Time, we shape to protect the network to give everyone the best possible experience.
Click to expand...

LIES yes you do shape to offer free time to everyone else.

Please read the below conversation carefully between myself and support team.

From: Sizwe G - Afrihost.com
Sent: Tue, 20 Sep 2016 at 09:07
Subject: ClientZone - Support Request : Uncapped ADSL
Ticket: VXE-159-58781
Good Morning Mohamed

I hope this mail finds you well
Thank you for contacting Afrihost

Shaping is applied at specific hours of the day, during periods considered peak time. Upon close inspection of your account, I was able to see that shaping has been applied constantly throughout the day since 2016-09-11, which may have resulted from a shift in priority on the network since the introduction of free time on capped accounts and at present I cannot say when shaping will be removed from the account.

For the time being, you can make use of the below credentials, which is capped account, any data used between 00h00-18h00 is considered free data and will not be deducted from the account.
Username: ***********
Password: ***********

Please let me know if you require my assistance in anyway further.

Kind Regards

Sizwe G - Afrihost.comAfrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.
From: Mohamed Parker
Sent: Tue, 20 Sep 2016 at 05:10
Subject: ClientZone - Support Request : Uncapped ADSL
Ticket: VXE-159-58781
Hi
The problem is that it's not between 6pm and 10pm that I'm being shaped.....I log onto the client zone atleast 5-7 times a day, all at different times to see that the account has shaping percentages next to them
Look into the history of my line and you'll see that I am not lying, if you can't do that then I'll log on at different times and take pictures of how I am being shaped 24hrs a day with a date and time stamp and send it to you

Sent from Yahoo Mail on Android

On Mon, 19 Sep, 2016 at 21:17, Sizwe G - Afrihost.com wrote: Good Evening Mohamed

I hope this mail finds you well
Thank you for contacting Afrihost

Kindly advise if assistance is still required on the below query. I've ran an interrogation on your line, it is currently syncing at up to 8mbps, with no faults to report about.
Shaping is currently active on the account, at the below percentages, as the hours between 6pm to 22h00 is considered peak time and at present the network is currently underload.
Shaping Policy:
18.8% Download/ 6.25% P2P

Please let me know if further assistance is required, and I should be able to assist.

Kind Regards

Sizwe G - Afrihost.comAfrihost.com
Pure Internet Joy!
 
ibiza121 said:
LIES yes you do shape to offer free time to everyone else.

-snip!
Click to expand...

I don't think you're intentionally being lied to here. Please check your PMs.
The shaping implemented on your account indicates a system issue.

I'll log the ticket with our Support guys to clear up what's happened there.
 
AfriGuy said:
I don't think you're intentionally being lied to here. Please check your PMs.
The shaping implemented on your account indicates a system issue.

I'll log the ticket with our Support guys to clear up what's happened there.
Click to expand...

Thank you, looking forward to good news
 
Lmao! I remember those days. Downloading something at 18.8% of line speed. Moved to Crystal Web and don't even know the meaning of shaping now.
 
Lydon said:
Lmao! I remember those days. Downloading something at 18.8% of line speed. Moved to Crystal Web and don't even know the meaning of shaping now.
Click to expand...
Me too, and im on a capped Afrihost package. Ive never heard of uncapped before :D
 
Lydon said:
Lmao! I remember those days. Downloading something at 18.8% of line speed. Moved to Crystal Web and don't even know the meaning of shaping now.
Click to expand...

On the plus side my AH details haven't repeatedly been leaked online ;)
 
Some damning info in OP's HIGHLIGHTED post....

Especially this:

Kindly advise if assistance is still required on the below query. I've ran an interrogation on your line, it is currently syncing at up to 8mbps, with no faults to report about.
Shaping is currently active on the account, at the below percentages, as the hours between 6pm to 22h00 is considered peak time and at present the network is currently underload. Shaping Policy:
18.8% Download/ 6.25% P2P

This is why CAPPED is the only way to go. Oh, and with WA.
 
MightyQuin said:
Some damning info in OP's HIGHLIGHTED post....

Especially this:

Kindly advise if assistance is still required on the below query. I've ran an interrogation on your line, it is currently syncing at up to 8mbps, with no faults to report about.
Shaping is currently active on the account, at the below percentages, as the hours between 6pm to 22h00 is considered peak time and at present the network is currently underload. Shaping Policy:
18.8% Download/ 6.25% P2P

This is why CAPPED is the only way to go. Oh, and with WA.
Click to expand...

Most networks will be busy during these times, doesn't always mean that it's under strain though :)
 
MightyQuin said:
Some damning info in OP's HIGHLIGHTED post....

Especially this:

Kindly advise if assistance is still required on the below query. I've ran an interrogation on your line, it is currently syncing at up to 8mbps, with no faults to report about.
Shaping is currently active on the account, at the below percentages, as the hours between 6pm to 22h00 is considered peak time and at present the network is currently underload. Shaping Policy:
18.8% Download/ 6.25% P2P

This is why CAPPED is the only way to go. Oh, and with WA.
Click to expand...

What's damming? That [globally] those are considered as peak times or that their network was under load at that time?
 
MightyQuin said:
Some damning info in OP's HIGHLIGHTED post....

Especially this:

Kindly advise if assistance is still required on the below query. I've ran an interrogation on your line, it is currently syncing at up to 8mbps, with no faults to report about.
Shaping is currently active on the account, at the below percentages, as the hours between 6pm to 22h00 is considered peak time and at present the network is currently underload. Shaping Policy:
18.8% Download/ 6.25% P2P

This is why CAPPED is the only way to go. Oh, and with WA.
Click to expand...

I haven't had any issues with my capped AH account, ever.
 
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