24/7 Shaping SERIOUSLY????

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ibiza121

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Afrihost 24/7 Shaping SERIOUSLY????

Why am I being shaped every SINGLE day for 24hrs a day on a premium 8mb uncapped package ?

I am a new member and this has been the first month I've been using Afrihost. the first few days were fine then I noticed that I was and currently still am being shaped every single day of the month without fails for 24 hours straight.

This is quite pathetic service and I have been told there is nothing that can be done about it so why am i even paying for an 8mb package?:confused:

Has anyone else also been experiencing 24/7 shaping on a premium uncapped package or does Afrihost just hate me?:mad:
 
Last edited:
ibiza121 said:
Why am I being shaped every SINGLE day for 24hrs a day on a premium 8mb uncapped package ?

I am a new member and this has been the first month I've been using Afrihost. the first few days were fine then I noticed that I was and currently still am being shaped every single day of the month without fails for 24 hours straight.

This is quite pathetic service and I have been told there is nothing that can be done about it so why am i even paying for an 8mb package?:confused:

Has anyone else also been experiencing 24/7 shaping on a premium uncapped package or does Afrihost just hate me?:mad:
Click to expand...

What has your data usage been for the month and what protocols are being shaped?
 
ibiza121 said:
Why am I being shaped every SINGLE day for 24hrs a day on a premium 8mb uncapped package ?

I am a new member and this has been the first month I've been using Afrihost. the first few days were fine then I noticed that I was and currently still am being shaped every single day of the month without fails for 24 hours straight.

This is quite pathetic service and I have been told there is nothing that can be done about it so why am i even paying for an 8mb package?:confused:

Has anyone else also been experiencing 24/7 shaping on a premium uncapped package or does Afrihost just hate me?:mad:
Click to expand...

I've identified your problem.
 
ibiza121 said:
Why am I being shaped every SINGLE day for 24hrs a day on a premium 8mb uncapped package ?

I am a new member and this has been the first month I've been using Afrihost. the first few days were fine then I noticed that I was and currently still am being shaped every single day of the month without fails for 24 hours straight.

This is quite pathetic service and I have been told there is nothing that can be done about it so why am i even paying for an 8mb package?:confused:

Has anyone else also been experiencing 24/7 shaping on a premium uncapped package or does Afrihost just hate me?:mad:
Click to expand...

well at least indicate how much data you have used, and what are you doing ie Torrents, P2P etc before blaming the ISP
 
aybbleek said:
What has your data usage been for the month and what protocols are being shaped?
Click to expand...

As of todays date ive use roughly 300gigs but I've been shaped since the 11th September LOOONG before reaching this amount

This is what they told me
"Good Morning Mohamed

I hope this mail finds you well
Thank you for contacting Afrihost

Shaping is applied at specific hours of the day, during periods considered peak time. Upon close inspection of your account, I was able to see that shaping has been applied constantly throughout the day since 2016-09-11, which may have resulted from a shift in priority on the network since the introduction of free time on capped accounts and at present I cannot say when shaping will be removed from the account.

For the time being, you can make use of the below credentials, which is capped account, any data used between 00h00-18h00 is considered free data and will not be deducted from the account. "

Shaping being applied is as follows "Shaping Policy: 18.8% Download/ 6.25% P2P"

on the premium package, shaping only supposed to be applied when the network is under pressure but 24/7 I dont believe that
 
Hey I remember that shaping policy. They were testing something. They lied. It's why I left.
 
ibiza121 said:
Why am I being shaped every SINGLE day for 24hrs a day on a premium 8mb uncapped package ?

I am a new member and this has been the first month I've been using Afrihost. the first few days were fine then I noticed that I was and currently still am being shaped every single day of the month without fails for 24 hours straight.

This is quite pathetic service and I have been told there is nothing that can be done about it so why am i even paying for an 8mb package?:confused:

Has anyone else also been experiencing 24/7 shaping on a premium uncapped package or does Afrihost just hate me?:mad:
Click to expand...

I have also identified the problem :)
 
Icemanbrfc said:
with free time between midnight and 6pm, do you really need an uncapped package?
Click to expand...

I'm leaning towards no… for my own needs at least. Still going to test for another month before I decide for sure.

I also want to be sure these ISPs uncapping from midnight to 6pm can maintain it.
 
Icemanbrfc said:
with free time between midnight and 6pm, do you really need an uncapped package?
Click to expand...

It doesn't matter whether or not I need the package, the point is why are they shaping me 24/7 for the past 16 days when the package I'm on should only be shaped when under high stress.
 
ibiza121 said:
Why am I being shaped every SINGLE day for 24hrs a day on a premium 8mb uncapped package ?

I am a new member and this has been the first month I've been using Afrihost. the first few days were fine then I noticed that I was and currently still am being shaped every single day of the month without fails for 24 hours straight.

This is quite pathetic service and I have been told there is nothing that can be done about it so why am i even paying for an 8mb package?:confused:

Has anyone else also been experiencing 24/7 shaping on a premium uncapped package or does Afrihost just hate me?:mad:
Click to expand...

Hey ibiza121

Sorry to hear about the issues here.
Shaping definitely shouldn't be done 24/7, but does depend on your Uncapped account type though. If you're on Premium you should only see shaping when the network is busy while Home Uncapped is based on throttling rules.

Mind PM'ing me your DSL username so I can take a closer look at this, along with any tests you have on hand :)
 
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