384 Kbps to 1 Mbps Upgrades

Love my Telkom 1mbps line :)

Test conducted on Monday, October 01, 2012 4:31:37 PM

Download Speed: 945 kbps (118.1 KB/sec transfer rate)
Upload Speed: 416 kbps (52 KB/sec transfer rate)
Latency: 91 ms
 
Cool got mine upgraded, took 2 phone calls and the guy to do something twice the 2nd time round but all sorted now. Nice
 
Just phoned, first guy I got to didn't know telkom has an ADSL checker so he forwarded me to some nice lady who asked for some details and then said they need to do something at the exchange which will happen within 2 days. Its after 5 so I know nothing is gonna happen today, but I'm hopeful for tomorrow :)
 
Just done, here is what I followed. This gets to to the real tech support and they should know whats potting. The dude pretty much stopped me before I began and knew what I wanted. Thanks for everyone's feedback! Bothasig (aweh), Cape Town.

Phone 10210
Option 1
Option 2
Option 1
Option 3
Then ask for adsl profile update/reset/refresh and or port reset. Boom.
 
MMM, no idea if my line has been updated. I get the following message when I try the Telkom ADSL checker page.

"ADSL availability and maximum speed supported by your exchange cannot be determined at this stage, for residential please contact the ADSL call centre on 10210, for business please contact 10217."

Called the number and asked if they could reset my port. I reset my router as well, but no joy.

Any help?
 
i'm loving the speed :D
SA:
Download Speed: 924 kbps (115.5 KB/sec transfer rate)
Upload Speed: 420 kbps (52.5 KB/sec transfer rate)
Latency: 73 ms
International:
Download Speed: 701 kbps (87.6 KB/sec transfer rate)
Upload Speed: 388 kbps (48.5 KB/sec transfer rate)
Latency: 236 ms
 
Waited till I got home from work. Called, asked for a reset of my adsl profile, the lady was very helpful, told me to do a speedtest and viola!
2214317371.png
 
Waited till I got home from work. Called, asked for a reset of my adsl profile, the lady was very helpful, told me to do a speedtest and viola!
2214317371.png

Just got mine sorted too lol. First guy said AH had to call in cos they managing the line. Second call was a sweet young lady who did it for me no hassle.
 
Did she sort your line out too?

Yep. Busy enjoying 1 meg goodness! Just keep trying guys. For the other line SO had to speak to 3 different people before someone got it right. Persevere! lol

Oh and they open till 9 tonight!
 
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