512k down to 384k - Telkom ADSL downgrade Fee

[InTheCube]

Hi

I currently have a 512kbps ADSL line with Telkom. I now want to downgrade it to 384kbps, and then migrate the line to either SAOL or Cybersmart, so that I can sign up for an uncapped offering.

I phoned Telkom this morning, and they now want to charge me a downgrade fee of R390!!

Does anyone know how to get around this? Like maybe cancel ADSL completely, and then re-apply with self-install option? Does anybody know if this will work?

My current ISP is Afrihost, and not TelkomInternet, so no worries in that department.

 

[gregmcc]

phone them again and say if they are going to charge you you will cancel the DSL and then reapply using the self install option. I've seen a few posts here where guys have successfully reapplied.

Red tape...unbelievable!

 

[Sting]

Or apply in person at a Telkom direct shop and then use the "cancel ADSL and reapply using the self install option" tactic. They have sales targets so they will be eager to assist!

/the disconnection does not impact their own sales target!

 

[ponder]

^^ What they said.

 

[deweyzeph]

Yip, there's no cancellation fee for ADSL, so just cancel your ADSL line, and reapply after it's been cancelled. Stupid, but dem's the breaks.

 

[InTheCube]

So I phoned Telkom a 2nd time to downgrade, and this time the consultant told me that there is no downgrade fee. I asked her if she is absolutely sure, and she said that she is. I told her that if I am charged for the downgrade, I will hold her responsible. She said that its fine, and even gave me a reference number (an order number I think). She was really confident that there is no downgrade fee. I even told her that the previous consultant told me that there is a downgrade fee, but she was insistent that there isn't a downgrade fee.

In any case, the line was downgraded within a 2 hours (possibly less, I only checked my modem after 2 hours, it was syncing it 384kbps.)

I'll have to wait for the next invoice to confirm if there is a downgrade fee...

 

[Sting]

You won't be charged, but keep that ref number handy; you might have to make a call to 10210 next month!!!!

 

[CorduroyJackson]

I have never been charged a downgrade fee so I assume the second person you spoke to is correct. Enjoy the uncapped