Hi all
From this thread it is difficult to pinpoint where the problem lies. Please provide us with as much information as possible:
Please PM us or send an email to
[email protected] and in this message we need the following:
Subject: MyBB <username> speed/disconnections/coverage query
Name and Surname:
Current/Previous Case number (if any):
8ta Number(s):
Alternate Contact Number(s):
8ta Product:
Physical Address:
Date problem detected:
Have you tested with another 3G modem from the same location (if "yes" - provide results)?:
Have you tested with another computer/phone from the same location (if "yes" - provide results)?:
Antenna being used:
What other tests have you done?:
Device(s) used:
Signal Bars:
Time of day problem occurs (if not all the time):
If the query is related to local or international speeds/pings, include the following:
Local Speedtest.net result(s):
Local Pingtest.net result(s):
If the query is related to international speeds/pings, include the following:
International Speedtest.net result(s):
International Pingtest.net result(s):
Any additional comments/queries:
Regards,
Social Media Team