Adept Internet TOTALY USELESS

You know.. I've tried to leave this alone now.
just let the idiots be and maybe if they hand me over just deal with this with some sane people.
They did hand me over to some nice (I assume) people at some debt collection agency.

I get an e-mail with this letter attached:

RE: ARREAR DEBT: ADEPT INTERNET: R944.15 LETTER OF DEMAND

Notwithstanding previous reminders and requests for payment of your account from our client Adept Internet, the debt remains unpaid.

Your account has now been handed over to Buzz-It Debt Solutions (Pty) Ltd for collection. Unless the total amount of R944.15 PLUS interest, collection commission, VAT and our costs is paid into our banking account within 7 days hereof, or an acceptable arrangement is made with us, we will proceed with legal action against you.

Failure to pay may result in your name being entered on the National Credit Bureau, which could impact on any future credit you might require.

Herewith our banking details for easy reference:

First National Bank
Branch Code: 200512
Account No: 6211 367 5493

Please note that all future communication in connection with this account must be directed to us.


Should you have any queries, do not hesitate to contact the writer hereof.


Yours Sincerely
Bla Bla

-----------------------

I reply with this letter:

----------------------

Dear Jean

You have been misinformed.

Please see a full story of adept internets incompetence regarding this matter at http://mybroadband.co.za/vb/showthread.php?t=66638 .

I have been in contact continuously with adept internet regarding this matter over the past five months. They have not reacted to any of my faxes except to claim that they never received them and that I must prove that I sent the faxes. When I finally found the confirmation they refused to accept that.

Please note the following:
1. I specifically stated when I joined adept internet that I wanted a Month to Month account. I even crossed out the area on the contract that I faxed them regarding the 3 month cancellation. When they faxed this back to me that area was “Miraculously” back in the contract.
2. I then faxed them the cancellation and request for my access details in October, November and again in December. Eventually in December I received my access details with no refund for my unused subscription in October and November. I stated over and over via telephone, e-mail and fax that I wished to cancel my account with them, they ignored every one and claimed they never received my faxes . Please find my proof of fax attached. The contract states that I give them written notice of the cancellation. Besides the faxes I have given them “Written” notice many times via e-mail. Regarding the terms of use on their website, this link doesn’t (and never has) worked. It just comes back with the statement “ No results were found”
3. Even after I made it clear month after month to them via telephone and e-mail and fax that I do not wish to continue with their service they continue to invoice me, regardless of the fact that I have not used their service since January this year (the last month I paid for).
4. I never applied for credit with adept internet. An attempt from you to enter my name with the Credit Bureau on their behalf would be fraud.


I trust that you will see from the information I supplied above, that this situation is due to Adept internets Incompetence and not because I am unreasonable.
PLEASE have more integrity than Adept Internet and let’s put this matter to bed.

Kind Regards

Mark Ellis.

-------------------------

This was on the 25th of last month and I still have had no reply from the debt collection agency, even tho I have mailed them a couple of times asking. My guess is that they don't want to touch this with a barge pole.

I would like to direct your attention to the statement in the letter from the debt collection agency "Please note that all future communication in connection with this account must be directed to us."

Then HOW THE HELL can they STILL be sending me invoices? I find another invoice in my inbox tonight, for crying out loud.

PLEASE ADEPT, LEAVE IT TO THE DEBT COLLECTORS. or something.
I duno, ffs I just don't know anymore.

someone please tell me what to do with these idiots?
 
wow, these guys are really digging their grave in terms of how the public perceives them. Have you taken legal advice or counseling with regard to the matter?
 
zamrg said:
wow, these guys are really digging their grave in terms of how the public perceives them. Have you taken legal advice or counseling with regard to the matter?
Click to expand...

Yea maybe I need counseling. Something. I duno what legal action could I take against them that wouldn't cost me an arm and a leg? (and my mind)
 
HOLY SH iT... this is still goin on!!!

Madman88... we feel 4 u bru :(

Hey ADEPT y dont u change

"Welcome to Adept Internet - your first choice for connectivity."
to
"Welcome to Adept Internet - your LAST choice for connectivity."
on your home page:D
 
stirring the calm waters

I just thought Id cause some trouble here and say I think you were at least partly contributory to the whole problem. Fax requests are often used for passwd issues, did they not want a fax of your ID book too? Anyone can shoot off a mail asking for pasword details. It would be irresponsible for them to give details without confirmation and checks.
Reading your mail it seems like for the first 3 months you sent one mail a month (maybe a couple more) Personaly, if I send a fax I usualy phone the place after to check they got it, specialy if it involves my money. DIdnt you get worried not getting a reply and did it not irritate you not having a password for that long?
Just an opinion and my 10 cents worth. Ive only heard good things about Adept but only diginet ppl in Stellenbosh.
 
Tommygun said:
I just thought Id cause some trouble here and say I think you were at least partly contributory to the whole problem. Fax requests are often used for passwd issues, did they not want a fax of your ID book too? Anyone can shoot off a mail asking for pasword details. It would be irresponsible for them to give details without confirmation and checks.
Reading your mail it seems like for the first 3 months you sent one mail a month (maybe a couple more) Personaly, if I send a fax I usualy phone the place after to check they got it, specialy if it involves my money. DIdnt you get worried not getting a reply and did it not irritate you not having a password for that long?
Just an opinion and my 10 cents worth. Ive only heard good things about Adept but only diginet ppl in Stellenbosh.
Click to expand...

Have you been reading the posts here? I have phoned them, over and over. the faxes are just an excuse from Adepts side, they have no actual relevance to anything other than their excuse to cover their incompetence.
 
It is with great sadness and annoyance that I now find myself now posting in this thread that is 9 months old.

I have now been contacted again by BUZZ IT collection agency, They stated in their letter that they had already at this point submitted my name to " The National Credit Agency".

I freaked out. I responded with this letter:

"Dear Jean

I have today received your letter dated 12 February regarding summons pending with utmost disgust. I am still waiting for your response to my e-mail (below) dated 20 June 2007.

I am appalled to read in your letter that you have submitted my details to a credit bureau. I demand that you supply me with the contact details of the bureau and reference number under which you have done this. I will confirm this tomorrow.
If indeed this is the case I will be instituting a civil case for fraud and personal damages that may arise from your actions, against you and Adept.

You MAY NOT report me to ANY credit bureau because :
1. Adept internet is NOT an approved credit provider with the NCR.
2. I have not received NOR applied for any credit with Adept Internet
3. As a result no interest rate or repayment terms where agreed upon.
ALL of the above points must be adhered to in terms on the National Credit Act 34 of 2005.

PLEASE address my points made in my e-mail below that has been ignored by you for more than 6 months before send me any more letters of demand.
Regarding your fees, kindly direct them to Adept. I neither requested your calls and faxes nor did I EVER agree to pay for them.

I expect a response from you regarding the above matters no later than mid day tomorrow

Mark Ellis"


The only response I got from these people was 2 days later :

Mr Ellis,

Your case has been handed over for legal action.

If you wish, you can raise your defense in a Court of Law.

Kind regards.

Jean Nolte
for Buzzs-It Debt Solutions

I responded again with this letter:

Dear Jean

You can be sure I will defend my case in a court of law.

You, however have not answered my question.
Have you or have you not submitted my name to a credit bureau?
Or is the statement in your letter a lie?

Mark Ellis

In spite of me requesting the information from her continuously over the past weeks I have had neither confirmation nor denial from her.

Is there any way I can find out if this has been done without individually contacting each one of the 13 or so credit bureau's individually?

Besides, I grow weary of this now. Do you think I should just pay the bastids the grand they want to make them go away?
 
OMG this is still unresolved?

I don't know much about this, so I can't advise you. Paying would be the easiest way out, but if it was me, I would definitely NOT pay. Out of principal, I would stand my ground. I find Adepts attitude and (non) service disgusting and will definitely never deal with them.

Buzzs-It Debt Solutions seem to be using scare tactics. It must be very frustrating not being able to get an answer out of them.

Good luck!
 
This is a declaration of WAARRRRRR! Take the fight to them, then counter sue!
 
I had issues with them years ago. Definitely worth staying away from. I'm surprised they're even still in business.
 
maybe one of the legal boffins on this forum could assist you with advice and possibly event provide you with the neccessary services.

As far as I know, you are 100% right with regard to them trying to report you to the national credit agency. Since you didn't agree to accept credit from Adept Internet and Adept Internet is not a registered credit provider with the NCR, they have no grounds to report you on this basis. They can however take the matter to court to claim the money which you owe them. It probably won't see a day in court as the case should be dealt with in a manner which both parties comes to an agreement. I would think that you should have a strong case, since you made numerous attempts to cancel the contract with Adapt Internet. My understanding is that the notification of cancellation period begins when you successfully send the fax through to them. This doesn't neccessarrily however mean that they have to receive or read the fax. Their system must simply be capable and ready to receive faxes. I do stand to be corrected on this though, but ask the legal bofs :)
 
Hi,

This has to be the worst example of service I have ever had to spend some time reading (often flabbergasted). I see no logic in the theory of a fax being more secure than telephonic communication, as all that would be required is a phone call from Adept's side to the client and not from the client to Adept.

I believe that someone spoofing the client's E-Mail address and phone number, followed by magically intercepting a landline call or getting in possession of the client's sim-card simply to get the account canceled is very hard to believe.
 
Sorry, I've been hectic this week.

RavenServers, I totally agree. This whole thing is absolutely bonkers. That they would carry on so long to recover a grand that consists entirely of penalties is crazy. If I actually used up a grands worth of bandwidth or took a grand worth of stock, then yes. but the entire out standing amount is purely penalties. not to mention the 2 gigs they owe ME for October and November 2006!
 
Wow what an interesting thread - fk Adept, useless tossers - blacklist their MD, i can arrange that!!
 
I seriously hope you nail them to the wall. Show these bastards that they cannot get away with crap like this. Unfortunately, it seems to be a tactic often used by companies (meaning the unjustified handing over etc).

I once had an issue with a hospital where they cocked up my postal address during data capture, therefore the statements they sent me never arrived, so they simply handed me over instead of trying to resolve the issue. The debt collection agency was rather surprised when I said I would pay the outstanding amount, since I never had an issue with paying it. I'm sure they were even more surprised when they checked their bank statement. I childishly put some extremely rude words in the reference field. :p
 
Hi

I also only had a good experience with ADEPT. There service has always been personalised, and I agree a fax must be used to recieve your password, otherwise any tom dick or harry can get your details.

Adept is one of the few "private" Internet Service Providers around, I give them credit for not been taken over by any MWEB's, VOX's etc. That says that they are doing something right.....
 
Right...So any Tom, Dick and Harry can't just send the fax? Even Telkom doesn't require you to fax them for details. It's called a database and validation via some form of proof of identity such as an ID number. Fax is so 1900's
 
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