ADSL problems explained

Telkom's service quality really sucks donkey *** lately. so much for maintaining the network. We have had crap line quality and constant dropping since January. I know the rain was to blame for a lot of that, but it should be sorted out now. The general quality of Telkom's ADSL service has slipped badly in the last 12 months. The regulator needs to step in and force some kind of SLA compliance here.
 
Notice Ref : NN0002942
Failure Type : Fault Condition
Status : New
Problem Description : Other - SAIX Caching DNS service
Impact : All users utilising the SAIX Caching DNS service will experience internet browsing problems. The SAIX engineers are busy attending to the problem.
Time Down : 2009-04-01 01:00

Telkom engineers started working on the problem around 07:30
Click to expand...

Don't they work at night??? :eek:
 
Amazing... the Downadup/Conficker virus has been out in the wild for a while now and the payload date was to be 1st April.

Who's the April fool now?
 
ponder said:
If it's a DNS problem just switch to OpenDNS settings.
Click to expand...

How do you do this? Are these just free/open DNS servers?

I had problems this morning connecting to some websites, but through an iBurst connection, and using iBurst's DNS server.

Do you think the issues are related to the Telkom DNS problem?
 
ToxicWazte said:
How do you do this? Are these just free/open DNS servers?

I had problems this morning connecting to some websites, but through an iBurst connection, and using iBurst's DNS server.

Do you think the issues are related to the Telkom DNS problem?
Click to expand...

They are free/open dns servers, www.opendns.com

Primary DNS: 208.67.222.222
Secondary DNS: 208.67.220.220

You can configure it in windows or on you router.

Dunno, Telkom said it was DNS related.
 
It doesn't help if you use different DNS servers, because for browsing, all traffic goes via Telkom's transparent proxies, and the transparent proxies were the ones having DNS issues.

The only time alternate DNS servers would have helped in this case, is if you needed to do pop3/smtp or other protocols, and the Telkom assigned DNS servers weren't resolving stuff.
 
Per the SAIX Network Notice update a faulty shaping device was the cause and system was up again at 13:24

Notice Ref : NN0002942
Failure Type : Fault Condition
Status : Cleared
Problem Description : Other - SAIX Caching DNS service
Impact : All users utilising the SAIX Caching DNS service will experience internet browsing problems. The SAIX engineers are busy attending to the problem.
Time Down : 2009-04-01 01:00
Time Up : 2009-04-01 13:24
Sites :
Affected : All users utilising the SAIX Caching DNS service will experience internet browsing problems.
Cause : Faulty shaping device
Resolution : Faulty shaping device was restored to backup device.
Click to expand...
 
know of a few people who had problems, no www and no email
 
gregmcc said:
Notice Ref : NN0002942
Failure Type : Fault Condition
Status : New
Problem Description : Other - SAIX Caching DNS service
Impact : All users utilising the SAIX Caching DNS service will experience internet browsing problems. The SAIX engineers are busy attending to the problem.
Time Down : 2009-04-01 01:00

Telkom engineers started working on the problem around 07:30
Click to expand...

Don't they work at night??? :eek:
Click to expand...

I was wondering the same. What did Telkom do about the problem between 1am and 7:30am ?

Hom much money was lost due to Telkom/SAIX's problem, and their slow response?
 
The transparent proxy DNS issue makes sense, I did get a DNS error page while normal nslookup functions did work correctly. However when I switched from my WebAfrica username to SAOL everything worked again. This was around 07h20 this morning, surely both of them rely on Saix proxy servers?
 
bekdik said:
And that's because Telkom have a whole range of NEW issues lined up! :D
Click to expand...

And here's the first one:

Notice Ref : NN0002946
Failure Type : Fault Condition
Status : New
Problem Description : Link - All Customers may experience slow browsing to international sites
Impact : Browsing Service Degraded
Time Down : 2009-04-01 19:34
Sites : Hong Kong Line down from Rosebank to Hong Kong
Affected : ADSL users, Dialup users, SpaceStream users, Leased Line users, WiMax users, WiFi users
 
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