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Since the beginning of this year I have been experiencing High levels of latency on my current line. This is causing my internet to run very slow despite relatively ok speed The problem tends to be throughout the day. I cannot seem to get an explanation from telkom as to why specifically this problem persists or how best to resolve the issue. I have logged numerous faults with Telkom but have still no solution in sight. Could someone assist.
Phone number: 011 837 XXXX
ADSL line speed: 1Mbps ADSL
ISP name: Mweb Internet uncapped
Time: Throughout the day
Last Result:
Download Speed: 516 kbps (64.5 KB/sec transfer rate)
Upload Speed: 388 kbps (48.5 KB/sec transfer rate)
Latency: 135 ms
22 October 2013 12:40:00 PM
Trace Route Results
C:\Users\Home> tracert www.telkom.co.za
Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms login.router [10.0.0.2]
2 112 ms 112 ms 107 ms 41-132-14-1.dsl.mweb.co.za [41.132.14.1]
3 95 ms 104 ms 103 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
4 132 ms 137 ms 139 ms vl-92.vic-hscore-1.mweb.co.za [197.80.2.1]
5 124 ms 117 ms 126 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [197.80.5.22
5]
6 133 ms 131 ms 138 ms 197-80-7-5.jhb.mweb.co.za [197.80.7.5]
7 137 ms 124 ms 118 ms jhb.telkom-ipnet.co.za [197.80.4.117]
8 139 ms 121 ms 123 ms 196.43.25.137
9 127 ms 157 ms 146 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.4
3.25.146]
10 * * * Request timed out.
11 * * * Request timed out.
12 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: De
stination net unreachable.
Trace complete.
Since the beginning of this year I have been experiencing High levels of latency on my current line. This is causing my internet to run very slow despite relatively ok speed The problem tends to be throughout the day. I cannot seem to get an explanation from telkom as to why specifically this problem persists or how best to resolve the issue. I have logged numerous faults with Telkom but have still no solution in sight. Could someone assist.
Phone number: 011 837 XXXX
ADSL line speed: 1Mbps ADSL
ISP name: Mweb Internet uncapped
Time: Throughout the day
Last Result:
Download Speed: 516 kbps (64.5 KB/sec transfer rate)
Upload Speed: 388 kbps (48.5 KB/sec transfer rate)
Latency: 135 ms
22 October 2013 12:40:00 PM
Trace Route Results
C:\Users\Home> tracert www.telkom.co.za
Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms login.router [10.0.0.2]
2 112 ms 112 ms 107 ms 41-132-14-1.dsl.mweb.co.za [41.132.14.1]
3 95 ms 104 ms 103 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
4 132 ms 137 ms 139 ms vl-92.vic-hscore-1.mweb.co.za [197.80.2.1]
5 124 ms 117 ms 126 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [197.80.5.22
5]
6 133 ms 131 ms 138 ms 197-80-7-5.jhb.mweb.co.za [197.80.7.5]
7 137 ms 124 ms 118 ms jhb.telkom-ipnet.co.za [197.80.4.117]
8 139 ms 121 ms 123 ms 196.43.25.137
9 127 ms 157 ms 146 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.4
3.25.146]
10 * * * Request timed out.
11 * * * Request timed out.
12 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: De
stination net unreachable.
Trace complete.