ADSL Protea Village, Brackenfell

last time it was off was in July, and I was offline for 4 weeks...hope this time it doesn't take that long.

Couple of things...I've heard they "can/supposed to" put some sort of alarm on the line itself at the location where the lines are accessible...have they done this for our area?...if not...then replace ASAP...julle eie bleddie skuld.

Spent some time on the phone yesterday with 10120...with (as usual) no luck...telling me I should phone back on Monday...so AGAIN this whole weekend I'm gonna have no service while they take their sweet time.

Why are we putting up with this?

stupid turd on the phone told me I should look for alternatives as in a 3g dongle....rrriiiiggggghhhhhttttt...how are these people even in a job?!?
 
Yeah I tried 10210 yesterday, against all common sense. I mentioned to him the 2 previous SMSes stating that service would be restored on 24 October, but he was unable to help with an updated timeline.
 
I put them on HelloPeter, and would you know it, i received a phone call and yet ANOTHER reference, Bringing my Total Reference numbers to a Grand Total of 9. I was also told to look for alternative Connections. Have done that, but now being on a Capped Line also does not work.. I've already depleted the Afrihost 10gig+10gig data bundle and i only received it on Tuesday........... Back to square one :mad:
 
Been e-mailing my contact at Telkom and I was told the ops manager for our area is looking into the situation as it is cable theft again, but no guarantees on turnaround time to resolve this matter. I just hope they replace the cable with an alarm on the cable and not start suggesting alternative solutions again like "crap" W-CDMA (sucks) or LTE (too expensive)...
 
well...the last time I spoke to the cable planning department (not sure if that's what they're called but anyway) and they decided to replace the stolen cable...it was done in literally 2 days after they informed me the cable was going to be replaced...so they CAN if they WANT to...just must just DO it...
 
One of Telkom's Agents called me now. Apparently about 80m of cable has been stolen - Everything has been stolen, from the 50Br Cable straight through to the 300Br cable. He said that the damage is quite extensive and will take some time to fix. There is no ETA as to when this will happen, if in fact its going to happen at all.
 
thanx for the update Lafrass.

I still say they must replace as soon as humanly possible. Protecting your companies infrastructure is the companies problem, not the clients'
 
People, my line went down last Thursday night. We must not tolerate this. We must stand together. Call, Tweet Telkom non stop. What is Telkom doing to secure the lines? Hope this never happen again. :sick:
 
I agree with you Riaandb. Last time (July/August) this happened I was literally on the phone 5 times a day for 4 weeks. When the cable was replaced I though nice, hope I don't have to go through this again...damn...2 months later same thing...

Strange thing is that for the previous 5 years I haven't experienced anything like this in our area.

When they agreed to replace the cables in August, I suggested a couple of times that they should put an alarm on the cable (this is done in some places but not everywhere). I wonder if they actually DID put the alarm on the cable...but regardless, protecting the cables is NOT OUR PROBLEM, it's theirs...I mean, we are the customers, why should we worry about the logistics of the company we're buying a service from?

sigh...really hope this is sorted out soon
 
I'm so depressed this weekend. Can't stream netflix and I can't game. Guess all I can do is drink my internet sorrows away :(
 
Ive heard that they can use cement to secure the lines underground. Its quite easy. How is it possible that no one see or heard anything? Where is the so called neighborhood watch? No internet abuse for me, I am now on Vodacom LTE and my speed tops 20mbs! But so expensive! No video watching for me.....so sad.
 
yeah I'm also on "backup" internet...stable/low latency is a big requirement for me as I game online, and then of course I need to be able to stream as well...so none of that currently :(

will start phoning again Monday...no use stressing about this over the weekend
 
Hey Guys,

Do any of you have an update on the issue? I'm on training for 8 hours a day this whole week so I don't really have time to follow up on the call I've logged with them.
 
Still dead as of yesterday evening and this morning I once again got my daily "Dear Customer, Telkom will attend to your faulty services shortly... " SMS.
 
I escalated the problem and went on a Twitter rampage today. I feel better now. Thank you.
 
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