Afrihost ADSL surprise
Afrihost apologizes for network migration problems with mystery discounts on ADSL accounts
Afrihost apologizes for network migration problems with mystery discounts on ADSL accounts
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Afrihost ADSL discount surprise
- Thread starter rpm
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gregmcc
Honorary Master
Heksmeester
Senior Member
Awesome!
I've been with Afrihost for some time now. The move to MTN was a nightmare, to say the least. I haven't had one week without issues. I've logged more calls than I care to mention.
I specifically started to notice that International speedtests were ridiculously pathetic nearing the end of the month. In this week I noticed that an International speedtest showed a whopping 600k download speed on my 2mbps line. (I have a 2mbps uncapped account with Afrihost.)
I insisted that there was something wrong with my account. The support guys denied it and blamed everything from my line to my router. Eventually I spoke to a guy and asked him outright if my account was being throttled. He said yes!
I have only used 18GB for the month of February. Afrihost apparently have 5 levels of throttling (with 5 being the most severe) and they throttled me down to lvl 4 or 5, for some reason. They couldn't tell me why and simply said that the system is automated.
So thanks to Afrihost for the offer, but I have had enough and cancelled my account with Afrihost this week. I would rather pay another ISP for a service that works, than get some "gift" from Afrihost with a service that is terrible.
Sorry Afrihost, but throttling is unacceptable! They recently posted an article of the big downloaders in December. How the hell did those guys nearly download 1TB, yet after 18GB I am severely throttled?
I would warn anybody to think twice before considering to even join Afrihost. They are throttling, just like MWEB on their cheaper ADSL uncapped accounts. So beware, for here be dragons!
I specifically started to notice that International speedtests were ridiculously pathetic nearing the end of the month. In this week I noticed that an International speedtest showed a whopping 600k download speed on my 2mbps line. (I have a 2mbps uncapped account with Afrihost.)
I insisted that there was something wrong with my account. The support guys denied it and blamed everything from my line to my router. Eventually I spoke to a guy and asked him outright if my account was being throttled. He said yes!
I have only used 18GB for the month of February. Afrihost apparently have 5 levels of throttling (with 5 being the most severe) and they throttled me down to lvl 4 or 5, for some reason. They couldn't tell me why and simply said that the system is automated.
So thanks to Afrihost for the offer, but I have had enough and cancelled my account with Afrihost this week. I would rather pay another ISP for a service that works, than get some "gift" from Afrihost with a service that is terrible.
Sorry Afrihost, but throttling is unacceptable! They recently posted an article of the big downloaders in December. How the hell did those guys nearly download 1TB, yet after 18GB I am severely throttled?
I would warn anybody to think twice before considering to even join Afrihost. They are throttling, just like MWEB on their cheaper ADSL uncapped accounts. So beware, for here be dragons!
rrcatto
Well-Known Member
This is why I believe that uncapped accounts are not a solution. Rather buy a data bundle and then you know you're going to get full speed for the entire amount. I use about 60GB per month, which costs about R900.
You are being massively ripped off. R900 for 60GB! I'm on Mweb's 4Mbps 'premium' uncapped account, and my download speeds are usually above 400KB/s and my household usage is between 400GB and 500GB every month. All you have to do is add "https://" in front of Youtube URL's when Youtube is slow (which isn't often), and never download over P2P. I use a torrent-to-http service and usenet, and downloads are a breeze.
quovadis
Honorary Master
Well interestingly enough even the capped products experienced throttling especially peak times on capped accounts, uncapped accounts and business uncapped accounts - all sufferred. The response I got was to wait until the 25th.
alt21
Senior Member
Yip cause its so slow already there was no difference to be noticed.
100% Agree
Grubscrew
Executive Member
Well the move to MTN was a minor abortion. But of late you can see things slowly improving and I think that this is a fantastic gesture of Afrihost. I for one will be keeping my business with Afrihost.
Sucks to be the guys who have seen endless issues. Although yes, it was bumpy ... things seem to be getting better.
On average to date, I have done 270GB per month for Dec, Jan and Feb. And Feb is skewing it as the month has still got 1 week left.
On average to date, I have done 270GB per month for Dec, Jan and Feb. And Feb is skewing it as the month has still got 1 week left.
Supreme Element
Active Member
I have also not yet received any email. Afrihost early told me that there isn't a problem on their side.
Seems like this service is bad or some people get special treatment.
Seems like this service is bad or some people get special treatment.
Maybe Afriman can help explain this matter. Uncapped 1mb/s, received nothing, throttled badly, even on Saturday evening.
I see a few questions on why some did not receive a discount.
As someone mentioned, we are doing this in batches from oldest to newest clients, for both capped and uncapped. At the end of the promotion every capped or uncapped client should have benefited from a bonus or discount.
To answer some other questions, we are also doing this to deliver a double whammy! We want to light up the new IPC and at the same time give you a little windfall, so that your experience in the coming months is exactly what it should be, and what you expected when you chose us as your ISP.
We hope that those who mentioned that they'd still rather cancel will give us the chance to complete the IPC upgrade and then make their decision. If anyone still wants to cancel after that, they can PM me and I'll do my best to assist (same goes for anyone who cancels and changes their minds)
As someone mentioned, we are doing this in batches from oldest to newest clients, for both capped and uncapped. At the end of the promotion every capped or uncapped client should have benefited from a bonus or discount.
To answer some other questions, we are also doing this to deliver a double whammy! We want to light up the new IPC and at the same time give you a little windfall, so that your experience in the coming months is exactly what it should be, and what you expected when you chose us as your ISP.
We hope that those who mentioned that they'd still rather cancel will give us the chance to complete the IPC upgrade and then make their decision. If anyone still wants to cancel after that, they can PM me and I'll do my best to assist (same goes for anyone who cancels and changes their minds)
Just something to give some thought to: If somebody between the first batch and the batch when their discount is afforded upgrades their package the rand value of a percentage calculator could mean they get more. I suspect the intention of the system is to give customers a bigger discount based on being an older customer and so as successive batches are processed the % would be lower. This means though that newer customers can now upgrade knowing that they'll get the % on the new pricing offsetting the original intention. As I see it if this is the case two solutions exist - one set the discount to the % of the bill on the first batch date or 2 allow customers who got the discount to get the discount on the upgrade difference if they upgrade during the promotion.
