Moving to MTN has presented many a benefit, but I think having IPC with MTN and their acquisition has been debated across many threads already
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Afrihost ADSL network: problems solved
- Thread starter Kevin Lancaster
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Moving to MTN has presented many a benefit, but I think having IPC with MTN and their acquisition has been debated across many threads already
Our shaping systems is were the issues stemmed from, I'm afraid I can't disclose the vendor. Sorry.
Dan C
Honorary Master
Yes their edge network is useless. You are lucky to get 3G for more than 10mins.
elvis_presley
Expert Member
He's just saying whoever they use, have crap local support. Maybe HTC have started making network equipment
acidrain
Executive Member
Based on what their software/hardware reporting tells them. Who's to doubt a computer anyways?
After specialist from the equipment manufacturers investigated and eventually found the fault. Remember a lot of companies are not specialists in the equipment they use ( eg. Eskom and their turbines ).
Well I do believe that this sudden shift in blame isn't favoring them, you can only commend them for coming forward once the real issue was identified. They could have blamed a whole variety of things and just hide behind the smoke screen.
Why is there shaping system on your unshaped accounts?
All traffic is run via a shaping system, Allots to be specific
If you're on Capped or Business, the Allot will see your account as unshaped and let all traffic signatures through.
That's awesome!
Why would they lie? More reasonable to assume at the time they weren't sure where the problem was and indeed could only point to the exchange?
Very often in the IT industry you don't know where the problem lies until you fix it. Trial and error is how it goes. So I can relate
Perhaps a root cause of the frustration was their inability to escalate the problem and investigate properly thus leaving customers with unsatisfactory answers. I'd offer this as a constructive feedback?
You need to go read the AH business and normal uncapped account feedback threads. For weeks people were complaining and posting traceroutes, speedtests and other things. It was washed aside that it was Telkom or Exchange issues, even though the users posted the same tests using the free account from WA or Telkom showing full line speed.
All the time people were told that there isn't an issue and everything is running as expected. And then suddenly one day it was surprise it was the shaper. This issue has been going on for weeks, and that little network status was only updated once Gian did his little apology email.
As much as you want to give credit to AH for being open and transparent when they found the issue, it was a very long and tough time to get there. Go read the feedback thread, go back about a hundred pages or so.
I think you're generalising the feedback quite a bit. It wasn't pushed aside at all, tests had been requested and investigating on a case by case basis.
Once we had built the trend we were able to take things further. I also need to remind you that during this time we had additional capacity implemented which helped ease the demand on the network.
TehStranger
Executive Member
Is it just me, or does Gian look like he wants to eat your soul in every picture I've ever seen of him?
acidrain
Executive Member
I think you onto something. I can't tell if he is happy/sad/out for blood/constipated.
Thanks for the heads up
Skerminkel
Expert Member
Relying on a manufacturer to find and fix the fault presents it's own unique challenge. Timezones, vendor's customer priorities, lack of control over said problem etc...
That it actually got to the point of flying them out here shows/justifies the extent of the problem I guess?
//ends mini-retort
He's just saying whoever they use, have crap local support. Maybe HTC have started making network equipment
To be clear, I do not have a problem with actually getting the vendor reps/specialists in from wherever. I had it about the language used. Therefore only a mini-rant
I will ascribe it to the late nights.
TEXTILE GUY
Honorary Master
Maybe his internet isnt working as well as it should ...... could be exchange congestion or ....
Not fixed. I'm in the East Rand. 4mbps line:
Last Result:
Download Speed: 808 kbps (101 KB/sec transfer rate)
Upload Speed: 390 kbps (48.8 KB/sec transfer rate)
Latency: 216 ms
11/25/2014, 7:10:54 PM
WebAfrica and Telkom maxes out my line. Thankful I had some GB left on the free account to test this.
Last Result:
Download Speed: 808 kbps (101 KB/sec transfer rate)
Upload Speed: 390 kbps (48.8 KB/sec transfer rate)
Latency: 216 ms
11/25/2014, 7:10:54 PM
WebAfrica and Telkom maxes out my line. Thankful I had some GB left on the free account to test this.
abandonallhope
Expert Member
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I think we need to cut some slack all round at the moment, given the gigantic trainsmash eskom and telkom between themselves have conjured up with the rolling blackouts.
Everything is in shambles, and I would not surprised if we will be living in straw huts again in the foreseeable future.
Um No..
Other ISPs seem to be fine.
I have a 40Mbps line and youtube buffers all the time.
I switch to webafrica account no issues max speed and no buffering.
This is just more afrihost PR rubbish.