Afrihost and international speed issues

Venom Rush said:
Hush, use speedtest.net and test a number of different international servers because giving us a single test from a single server isn't sufficient enough proof of things working fine. As Afrihost have told me, test over a few days and then report back.
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I've done that too. Tested to Manchester, Liverpool, York, New York, Los Angeles etc etc and funnily I seem to get faster and more consistent speeds to US destinations.

If it would help I could do such tests over the next week starting Monday and document the results in this thread.
 
Venom Rush said:
I've been dealing with this issue since the beginning of May. If it's taken you 6 months to recognise that there's a problem, how long is it going to take to fix it?
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Today has been a stellar day of slow speeds. Currently getting a top speed of 35Kb/s downstream streaming Youtube.

FYI: I'm in Cape Town.
 
Today has indeed been a day of very, very slow speeds even compared to the usual Afrihost standard.
 
AfriGuy said:
It hasn't quite been 4 months, and we do have some options in the pipelines that our Management team are considering :)
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So what's the update on these 'options' you have in the pipelines because I'm experiencing another day with speeds at 0.24mbps - 0.4mbps on a 2Mbps line.
 
Man I'm still having issues...

There seems to be jitter on the line, but I checked with Telekom and there is no issues on the line. I even checked with my 1gb free account.

When I run a speed test to the mtn network I get 22ms and through mweb 8ms, does indicate that there is a potential issue on the network?

I'm even tempted to buy a mweb account just to test.
 
Im convinced more then ever that something is happening on the afrihost network. I ran the same tests this morning and they were better, speedtest response time was 16ms instead of 22ms and the jitter was down from 10ms to 1ms.

Is this just a case of to much load?
 
Venom Rush said:
So what's the update on these 'options' you have in the pipelines because I'm experiencing another day with speeds at 0.24mbps - 0.4mbps on a 2Mbps line.
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We definitely shouldn't be seeing latency here, sorry about this guys :(
Could I please take a look at some tests? Traceroutes, speedtests etc. Everything goes!

Update wise, we're waiting for IPC upgrades to come through which should improve everyones overall experience with us. I don't have an ETA on this just yet - so lets look at some test results in the mean time.
 
Bedford said:
Im convinced more then ever that something is happening on the afrihost network. I ran the same tests this morning and they were better, speedtest response time was 16ms instead of 22ms and the jitter was down from 10ms to 1ms.

Is this just a case of to much load?
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Until we can up our capacity - it's likely that there could be a number of symptomatic issues like these - and I think it's really hard to know if they are related or unrelated.

My own tests on international speeds are pretty decent, but you could be testing at a point when latency on the IPC peaks, which will affect local and international speeds. It's really difficult to say and I would definitely say that we should keep track of this and keep testing. If the issue is consistent - then we might be able to improve this with some tweaking. If its intermittent, then I would guess that our best bet is to wait for the new capacity to land :)
 
Bedford said:
Man I'm still having issues...

There seems to be jitter on the line, but I checked with Telekom and there is no issues on the line. I even checked with my 1gb free account.

When I run a speed test to the mtn network I get 22ms and through mweb 8ms, does indicate that there is a potential issue on the network?

I'm even tempted to buy a mweb account just to test.
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It really depends on where you are being routed to and whether there are difference in that basic routing between us and Mweb.

If you want to drop me PM - we can take a look at the differences and see if there is something significant that needs to be looked into :(
 
Currently streaming a video at a speed of between 0.08mpbs and 0.24mpbs. How long is it going to take to resolve this issue?
 
Venom Rush said:
Currently streaming a video at a speed of between 0.08mpbs and 0.24mpbs. How long is it going to take to resolve this issue?
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Yeah, international has been crap for me today on the business account but excellent on the capped account.
 
My browsing seems to be normal but I'm just getting over 100KB/s with downloads. At times it drops to under 100KB/s. Usually I get a stable 420KB/s. I'm on a 4meg line, capped package. So far the hole day I've been getting these speeds..
 
Getting awful speeds in cape town - Speedtest of 0.80Mbps on my 2Mbps line, what's going on?

Please fix ASAP.
 
mine to switched to my webafrica account and much better
 
Everyone else - could you please post up some traceroutes, your current location and what package you're on?
Might even be better to post in our official Capped and Uncapped thread :)

As I mentioned previously, we aren't seeing anything that could be causing these issues.
 
AfriGuy said:
We aren't seeing any general issues on our network. Which account are you using?
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I'm on a 2mb uncapped account in Cape Town and I've been having this issue since May (I started this thread). I've not had a single week where I haven't had massive inconsistencies in speeds. I've submitted so many tests and guess what...they don't reveal anything wrong. Yet I've sent a video recording to your support department showing me trying to stream a video on Youtube at a 1/3 of my line's speed.
 
Venom Rush said:
I'm on a 2mb uncapped account in Cape Town and I've been having this issue since May (I started this thread). I've not had a single week where I haven't had massive inconsistencies in speeds. I've submitted so many tests and guess what...they don't reveal anything wrong. Yet I've sent a video recording to your support department showing me trying to stream a video on Youtube at a 1/3 of my line's speed.
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That's far too long to be going unresolved :(
I've run through my inbox briefly and can't seem to spot anything from you, did you maybe PM AfriMan?
 
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