JDK_ZA
New Member
- Joined
- Apr 7, 2023
- Messages
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I had scheduled a migration from my previous ISP to Afrihost in February. The ISP was scheduled to release the line on 31 March, which it did. I was originally told I will have internet access 24-48 hours after the line had been released. I had been with Afrihost for over a decade previously and the only reason I switched was because initially they did not support the Fibre provider in my area.
It has been 7 days and I am still without internet. In the ClientZone, it still says my order is being processed. After multiple emails, phone calls and "escalations" I was told that Afrihost is waiting on Lightstruck to accept the order. I then called Lightstruck, who informed me the line had already been activated with Afrihost.
Once I fed this information back to an Afrihost agent via email, and again via whatsapp, I was told to go to activate.afrihost.com while connected to my router, which obviously did not work because I HAVE NO INTERNET ACCESS. There was no explanation as to why I had to obtain this information on their behalf.
On the Afrihost website, the support page directs you to clientzone.afrihost.com/fibre-activate, which also does not work. I can't understand how Afrihost expects it's clients to activate their own fibre via the internet when they can't access the internet prior to said fibre being activated.
I also cannot fathom how Afrihost got an award for best ISP 2023 when their support team does nothing but escalate to some unknown department and start every email with "Apologies for the inconvenience caused."
I am very disappointed in how the service at Afrihost has deteriorated in the past couple of years.
It has been 7 days and I am still without internet. In the ClientZone, it still says my order is being processed. After multiple emails, phone calls and "escalations" I was told that Afrihost is waiting on Lightstruck to accept the order. I then called Lightstruck, who informed me the line had already been activated with Afrihost.
Once I fed this information back to an Afrihost agent via email, and again via whatsapp, I was told to go to activate.afrihost.com while connected to my router, which obviously did not work because I HAVE NO INTERNET ACCESS. There was no explanation as to why I had to obtain this information on their behalf.
On the Afrihost website, the support page directs you to clientzone.afrihost.com/fibre-activate, which also does not work. I can't understand how Afrihost expects it's clients to activate their own fibre via the internet when they can't access the internet prior to said fibre being activated.
I also cannot fathom how Afrihost got an award for best ISP 2023 when their support team does nothing but escalate to some unknown department and start every email with "Apologies for the inconvenience caused."
I am very disappointed in how the service at Afrihost has deteriorated in the past couple of years.
