Afrihost Business Uncapped Feedback - 2

[AfriGenie]

Nope still up the creek....

My apologies, I seemed to place you in our Northern region. You should start seeing the latencies drop shortly.

 

[TomasW]

Morning All Afripeeps!!! This me on my 20Mbps Business Line this morning. Area Fourways!!!!

 

[PurSpyk!!]

Morning All Afripeeps!!! This me on my 20Mbps Business Line this morning. Area Fourways!!!!

View attachment 166351

Nice to see your well earned money giving you what you paid for.

 

[electrofreeze]

still up to crap here in cape town since sunday

 

[AfriGenie]

Morning All Afripeeps!!! This me on my 20Mbps Business Line this morning. Area Fourways!!!!

View attachment 166351

We are experiencing a network issue with slow speeds, but your speed should definitely not be that badly affected. Could you maybe send me a PM with your account details so that I can have a quick look at it.

 

[vangar316]

We are experiencing a network issue with slow speeds, but your speed should definitely not be that badly affected. Could you maybe send me a PM with your account details so that I can have a quick look at it.

How many more times. And when are you guys going to get this fixed. This has been going on for over 3 weeks, seriously? I have bosses asking me if we should move back to another ISP, how can I in good conscience say no when things are like this. Please guys some hard ETA's and a final solution please.

 

[AfriGenie]

How many more times. And when are you guys going to get this fixed. This has been going on for over 3 weeks, seriously? I have bosses asking me if we should move back to another ISP, how can I in good conscience say no when things are like this. Please guys some hard ETA's and a final solution please.

We are pushing through a system update now to our network management software, the network speeds will tank for the next few minutes, but then you should see significant improvements soon after this is completed.

 

[vangar316]

We are pushing through a system update now to our network management software, the network speeds will tank for the next few minutes, but then you should see significant improvements soon after this is completed.

And now I'm sitting here open mouthed, wasn't expecting such a quick and direct reply. Well done!

 

[Bryn]

Every week day seems to have poor speeds.

Hopefully whatever is going on behind the scenes will sort this out soon.

 

[AfriGenie]

Every week day seems to have poor speeds.

Hopefully whatever is going on behind the scenes will sort this out soon.

I certainly hope that this is the case once the updates are completed and in place!

 

[cortexenslaver]

Not sure what you guys are doing, but it's gotten MUCH worse here. I am struggling to open web pages on a 10Mb line.
This is now getting quite tired and old!
3 Months and counting, with no improvement.... just lip service.

Is there any explanation as to why Axxess is flying on the exact same trace route and network?
How can it be that even their semi-shaped accounts response flawlessly at ANY time of day, but AH's so-called "premium, uncapped, unshaped, guaranteed accounts" are ALL IN THE TOILET MOST OF THE DAY.

The account is now becoming completely unusable, and when I switch to another ISP to test with, I cannot authenticate my AH Business account for the next 30 minutes. This has been going on since yesterday morning. I have just rebooted now for the 7th time today (since 09:30), yet STILL no improvement.

 

[whatwhat]

I have bosses asking me if we should move back to another ISP, how can I in good conscience say no when things are like this.

You should be fired. Your loyalty lies with the company paying your salary, not your ISP.

 

[standerr]

You said it Microsoft, you said it.

 

[vangar316]

You should be fired. Your loyalty lies with the company paying your salary, not your ISP.

Bwahahaha seriously? Have you ever been in a service industry bud? Of course my loyalty is with the company. Which is why I recommended Afrihost as an ISP based on price. It doesn't take 5 frikken minutes to changes ISP's with mail routing etc that needs to be done, so I end up looking like an incompetent idiot because of it. So please enjoy your high horse. As for the rest, thanks guys whatever you did has definitely helped up north, my users are much happier.

 

[Ho3n3r]

You should be fired. Your loyalty lies with the company paying your salary, not your ISP.

Well done. Stupid comment of the day.

 

[AfriGenie]

Not sure what you guys are doing, but it's gotten MUCH worse here. I am struggling to open web pages on a 10Mb line.
This is now getting quite tired and old!
3 Months and counting, with no improvement.... just lip service.

Is there any explanation as to why Axxess is flying on the exact same trace route and network?
How can it be that even their semi-shaped accounts response flawlessly at ANY time of day, but AH's so-called "premium, uncapped, unshaped, guaranteed accounts" are ALL IN THE TOILET MOST OF THE DAY.

The account is now becoming completely unusable, and when I switch to another ISP to test with, I cannot authenticate my AH Business account for the next 30 minutes. This has been going on since yesterday morning. I have just rebooted now for the 7th time today (since 09:30), yet STILL no improvement.

The difference between Axxess and Afrihost accounts is something we are looking into, our performance should actually closely match that of the Axxess accounts at the very least.

Looking at our network utilisation you should start seeing some improvement.

 

[TomasW]

I don't know if I should cry or laugh, I feel like we are going back to the days of dial up. Well at least dial up was always stable and consistent!!!

 

[AfriGenie]

I don't know if I should cry or laugh, I feel like we are going back to the days of dial up. Well at least dial up was always stable and consistent!!!

View attachment 166427

Definitely not want you want to see... I am sure it will start picking up shortly.

 

[cortexenslaver]

The difference between Axxess and Afrihost accounts is something we are looking into, our performance should actually closely match that of the Axxess accounts at the very least.

Looking at our network utilisation you should start seeing some improvement.

Nope... still terrible... actually pathetic, and the worst it's been for the last 3 months (10Mb Line)

Afrihost 10Mb Business Uncapped::

http://speedtest.ookla.com/result/2756729858.png
http://speedtest.ookla.com/result/2756730405.png
http://speedtest.ookla.com/result/2756731428.png

C:\Users\cortexenslaver>tracert webafrica.co.za

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2    17 ms    14 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    60 ms    17 ms    45 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

  4    31 ms    15 ms    31 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    42 ms    22 ms    16 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    22 ms    32 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    65 ms    40 ms    47 ms  196.44.0.74
  8    16 ms    52 ms    11 ms  41-208-29-209.mtnns.net [41.208.29.209]
  9    20 ms    28 ms    84 ms  css2-ctn-gi0-1.ip.isnet.net [168.209.2.15]
 10    47 ms    29 ms    34 ms  mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
 11    37 ms    21 ms    41 ms  197.96.154.190
 12    59 ms    39 ms    43 ms  197.96.154.191
 13    40 ms    12 ms    17 ms  wnls-whmcs-web03.wadns.net [41.185.61.34]

Trace complete.

C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2    20 ms    81 ms    27 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    26 ms    34 ms    19 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

  4    39 ms    48 ms    37 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    22 ms    42 ms    36 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    45 ms    20 ms    12 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    32 ms    36 ms    57 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    61 ms    56 ms    51 ms  196.44.31.97
  9    37 ms    32 ms    34 ms  196.31.220.12
 10    34 ms    68 ms    50 ms  196.31.220.25
 11    68 ms    39 ms    49 ms  196.31.63.206
 12   143 ms   112 ms    50 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    57 ms    50 ms    41 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\cortexenslaver>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     8 ms     9 ms     8 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    17 ms    16 ms    37 ms  41.181.221.254
  4    57 ms    38 ms    29 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    38 ms    14 ms    25 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6    37 ms    29 ms    55 ms  196.44.31.106
  7   197 ms   159 ms   180 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   159 ms   183 ms   218 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  9     *      175 ms   154 ms  linx-gw1.thn.ncuk.net [195.66.224.240]
 10   160 ms   161 ms   164 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97
.17]
 11   221 ms   184 ms   199 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]

 12   155 ms   191 ms   188 ms  www.thinkbroadband.com [80.249.99.130]

Trace complete.

Line was working perfectly (mostly) over the weekend, but since Monday 09:30, ^THIS.

Once again, same test on Axxess Free Capped Account:

C:\Users\cortexenslaver>tracert webafrica.co.za

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     6 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     8 ms     8 ms     8 ms  41.181.201.94
  4     8 ms     8 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     9 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6     9 ms     8 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7     9 ms     9 ms     8 ms  196.44.0.74
  8     9 ms    14 ms    11 ms  41-208-29-209.mtnns.net [41.208.29.209]
  9    12 ms    13 ms    10 ms  css2-ctn-gi0-2.ip.isnet.net [168.209.6.15]
 10    10 ms    10 ms     9 ms  mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
 11     9 ms     8 ms    12 ms  197.96.154.190
 12    16 ms    10 ms    11 ms  197.96.154.191
 13    11 ms    10 ms    11 ms  wnls-whmcs-web03.wadns.net [41.185.61.34]

Trace complete.

C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     9 ms     8 ms     8 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

  4     8 ms     8 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     9 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6     9 ms    10 ms    11 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    32 ms    32 ms    31 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    30 ms    30 ms    30 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
  9    30 ms    30 ms    29 ms  196.30.1.53
 10    32 ms    31 ms    31 ms  196.31.220.25
 11    31 ms    31 ms    31 ms  196.31.63.206
 12    32 ms    32 ms    35 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    33 ms    31 ms    32 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\cortexenslaver>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     8 ms     8 ms     7 ms  41.181.201.94
  4    41 ms     8 ms     8 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5     9 ms     9 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6     8 ms     9 ms     9 ms  196.44.31.106
  7   218 ms   187 ms   160 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   180 ms   179 ms   202 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  9   169 ms   151 ms   170 ms  linx-gw1.thn.ncuk.net [195.66.224.240]
 10   161 ms   174 ms   180 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97
.17]
 11   179 ms   171 ms   179 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]

 12   170 ms   167 ms   171 ms  www.thinkbroadband.com [80.249.99.130]

Trace complete.

 

[TomasW]

Definitely not want you want to see... I am sure it will start picking up shortly.

Do you really think so?