Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
B

bdvtheone

Well-Known Member
Joined
Aug 15, 2010
Messages
121
Its very intermittent. It will run fine for about an hour or two then just comes to a screeching halt.

It lasts for about 15 minutes then becomes normal again.

During this time notnign works. Cant browse, remote desktop ftp etc.
I have even tried the above on ip address and that doest work either.... so doesnt seem to be dns related.
 
B

bdvtheone

Well-Known Member
Joined
Aug 15, 2010
Messages
121
AfriGuy said:
Please PM me the ref# so I can have this followed up on.
If you're with Critical Care it's always best to communicate directly with them.
Click to expand...

Getting a response every 2 weeks is not good enough. Thats why i am here.
 
B

bdvtheone

Well-Known Member
Joined
Aug 15, 2010
Messages
121
Dont know if this helps but when this happens i am also unable to access our servers hosted with afrihost on an alternate connection. Seems like the problem is bigger than just DSL
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
bdvtheone said:
Dont know if this helps but when this happens i am also unable to access our servers hosted with afrihost on an alternate connection. Seems like the problem is bigger than just DSL
Click to expand...

I think it's best you have this info passed onto our Critical Care team. I'd like to follow up on where the query is in terms of progress, but I'll need you to PM me a ref#.
 
J

JesseG

Senior Member
Joined
Aug 2, 2011
Messages
676
Youtube for me has taken a turn for the worst, can't stream 720p videos, just keeps buffering....will PM you my details Afriguy but I am really getting tired of this shoddy service you guys are dishing out.....

EDIT - EVERYTHING is slow!!!!!!!!!!!!!!
 
Last edited:
S

standerr

Well-Known Member
Joined
Feb 14, 2012
Messages
395
AfriGuy Is something going one with International traffic? Specifically YouTube? Seems to be our old friend YouTube streaming issues that is back.
I cannot get an good throughput while doing streaming, but Speed Tests are fine. It looks like it's limited to 1Mbps.
Get full speed on a Telkom account

Not going to bother with logging a call, because they don't listen to the feedback in the tickets. Also last time stabilized my line for no reason. Took my hours to realize that support messed it up further.

Afrihost Trace:

Tracing route to youtube.com [74.125.230.69]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 7 ms 8 ms 7 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 8 ms 7 ms 8 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 8 ms 8 ms 7 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 151 ms 152 ms 151 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
7 171 ms 150 ms 163 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
8 151 ms 151 ms 174 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
9 162 ms 159 ms 151 ms 209.85.255.76
10 152 ms 151 ms 151 ms 72.14.238.21
11 151 ms 152 ms 151 ms lhr14s23-in-f5.1e100.net [74.125.230.69]

Trace complete.

Telkom Trace:

Tracing route to youtube.com [74.125.230.69]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms wblv-ip-bng-1.south.dsl.telkomsa.net [105.224.220.1]
3 9 ms 8 ms 7 ms ipc-2-up.south.dsl.telkomsa.net [105.226.0.22]
4 9 ms 8 ms 8 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]
5 30 ms 30 ms 30 ms jb1-pr-01-te8-3.net.telkomsa.net [105.187.249.2]
6 35 ms 30 ms 29 ms jb1-pr-01-te8-3.net.telkomsa.net [105.187.249.2]
7 30 ms 29 ms 29 ms jb1-google-gw.net.telkomsa.net [105.187.249.22]
8 192 ms 193 ms 193 ms 66.249.95.8
9 230 ms 193 ms 245 ms 72.14.238.21
10 192 ms 192 ms 192 ms lhr14s23-in-f5.1e100.net [74.125.230.69]

Trace complete.
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
JesseG said:
Youtube for me has taken a turn for the worst, can't stream 720p videos, just keeps buffering....will PM you my details Afriguy but I am really getting tired of this shoddy service you guys are dishing out.....

EDIT - EVERYTHING is slow!!!!!!!!!!!!!!
Click to expand...

Just got your PM, I'll follow up with you there.
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
standerr said:
AfriGuy Is something going one with International traffic? Specifically YouTube? Seems to be our old friend YouTube streaming issues that is back.
I cannot get an good throughput while doing streaming, but Speed Tests are fine. It looks like it's limited to 1Mbps.
Get full speed on a Telkom account

Not going to bother with logging a call, because they don't listen to the feedback in the tickets. Also last time stabilized my line for no reason. Took my hours to realize that support messed it up further.

Afrihost Trace:

Tracing route to youtube.com [74.125.230.69]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 7 ms 8 ms 7 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 8 ms 7 ms 8 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 8 ms 8 ms 7 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 151 ms 152 ms 151 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
7 171 ms 150 ms 163 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
8 151 ms 151 ms 174 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
9 162 ms 159 ms 151 ms 209.85.255.76
10 152 ms 151 ms 151 ms 72.14.238.21
11 151 ms 152 ms 151 ms lhr14s23-in-f5.1e100.net [74.125.230.69]

Trace complete.

Telkom Trace:

Tracing route to youtube.com [74.125.230.69]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms wblv-ip-bng-1.south.dsl.telkomsa.net [105.224.220.1]
3 9 ms 8 ms 7 ms ipc-2-up.south.dsl.telkomsa.net [105.226.0.22]
4 9 ms 8 ms 8 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]
5 30 ms 30 ms 30 ms jb1-pr-01-te8-3.net.telkomsa.net [105.187.249.2]
6 35 ms 30 ms 29 ms jb1-pr-01-te8-3.net.telkomsa.net [105.187.249.2]
7 30 ms 29 ms 29 ms jb1-google-gw.net.telkomsa.net [105.187.249.22]
8 192 ms 193 ms 193 ms 66.249.95.8
9 230 ms 193 ms 245 ms 72.14.238.21
10 192 ms 192 ms 192 ms lhr14s23-in-f5.1e100.net [74.125.230.69]

Trace complete.
Click to expand...

Sorry about this :(
What area are you in?
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
standerr said:
Cape Town
Click to expand...

We have seen reports in and around CPT, seems to be Telkom related - the details are still a bit sketchy at the moment though. It was reported on MyBB earlier today/ last night.
 
S

standerr

Well-Known Member
Joined
Feb 14, 2012
Messages
395
AfriGuy said:
We have seen reports in and around CPT, seems to be Telkom related - the details are still a bit sketchy at the moment though. It was reported on MyBB earlier today/ last night.
Click to expand...

Yes I've heard about the issues. Just strange that the Telkom account itself is fine, but Afrihost not. Both should suffer in theory?
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
standerr said:
Yes I've heard about the issues. Just strange that the Telkom account itself is fine, but Afrihost not. Both should suffer in theory?
Click to expand...

They should do. Did you run the test with the Telkom guest account?
 
AfriMan

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
In case anyone is not following us on Facebook or Twitter (which is terrible) we launched this site yesterday:

http://answers.afrihost.com

This is an awesome way to ask questions that you need answers to, and hopefully the answers can help clients in a similar position or inform them for the future.

We're also giving away prizes for answers that get the most votes and for the most active participants on the site. Might be interesting to a few technically minded people here on MyBB (who often teach us a thing or two about IT and networking).

Enjoy! :)
 
J

JesseG

Senior Member
Joined
Aug 2, 2011
Messages
676
I am disappointed with the functioning of my ADSL account, I can either stream at 144p or 480p, everything else just continuously buffers.....
 
AfriMan

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
JesseG said:
I am disappointed with the functioning of my ADSL account, I can either stream at 144p or 480p, everything else just continuously buffers.....
Click to expand...

Pretty weird. I'm assuming you mean YouTube here. Are you getting good general throughput on your account? Is latency normal on traceroutes?
 
Status
Not open for further replies.
Top