Afrihost Business Uncapped Feedback - 2

[JesseG]

Pretty weird. I'm assuming you mean YouTube here. Are you getting good general throughput on your account? Is latency normal on traceroutes?

throughput is perfect, downloads at nearly full line speed, just streaming is horrendous.....

C:\Users\jesseg>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [74.125.233.0]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 8 ms 7 ms 8 ms 105-236-0-65-esr-lo.mtnbusiness.co.za [105.236.0
.65]
3 17 ms 17 ms 19 ms 41.181.221.218
4 17 ms 16 ms 16 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 199 ms 200 ms 216 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 38 ms 38 ms 38 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.68]

7 39 ms 38 ms 38 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.10
9]
8 199 ms 182 ms 237 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 199 ms 199 ms 216 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
10 200 ms 217 ms 216 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 217 ms 204 ms 199 ms 209.85.255.76
12 183 ms 202 ms 204 ms 66.249.95.9
13 181 ms 198 ms 181 ms 72.14.237.239
14 207 ms 195 ms 182 ms jnb01s07-in-f0.1e100.net [74.125.233.0]

Trace complete.

 

[TEXTILE GUY]

Oh FFS. Just called in because of speed and I am informed there some issue or another ,,,,, but AH are ''working on it''

 

[JesseG]

Oh FFS. Just called in because of speed and I am informed there some issue or another ,,,,, but AH are ''working on it''

Yeah, this is madness....i have had enough, this is going to be my last month with AH....time to do some ISP hopping

 

[AfriMan]

throughput is perfect, downloads at nearly full line speed, just streaming is horrendous.....

C:\Users\jesseg>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [74.125.233.0]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 8 ms 7 ms 8 ms 105-236-0-65-esr-lo.mtnbusiness.co.za [105.236.0
.65]
3 17 ms 17 ms 19 ms 41.181.221.218
4 17 ms 16 ms 16 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 199 ms 200 ms 216 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 38 ms 38 ms 38 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.68]

7 39 ms 38 ms 38 ms ct-cr-1.za--ct-cr-2.za-a.mtnns.net [196.44.31.10
9]
8 199 ms 182 ms 237 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 199 ms 199 ms 216 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
10 200 ms 217 ms 216 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 217 ms 204 ms 199 ms 209.85.255.76
12 183 ms 202 ms 204 ms 66.249.95.9
13 181 ms 198 ms 181 ms 72.14.237.239
14 207 ms 195 ms 182 ms jnb01s07-in-f0.1e100.net [74.125.233.0]

Trace complete.

Latency seems mostly normal, except for hop 5. When I queried that with MTN's network team, they said this was normal, so I suspect it's just how the internal routing does things, cos it doesn't seem to affect destination latency.

Are other streams affected or only YouTube? Can you check in the YouTube stats if throughput is not what we expect?

 

[AfriMan]

Oh FFS. Just called in because of speed and I am informed there some issue or another ,,,,, but AH are ''working on it''

I'm not sure what speed issue they are referring to.

I know that there have been some Telkom issues in and around Cape Town. The Bellville link was restored, but it seems like there is sporadic problems, and some Bellville exchanges are still down.

But you're in the North, right?

 

[JesseG]

Latency seems mostly normal, except for hop 5. When I queried that with MTN's network team, they said this was normal, so I suspect it's just how the internal routing does things, cos it doesn't seem to affect destination latency.

Are other streams affected or only YouTube? Can you check in the YouTube stats if throughput is not what we expect?

does anyone know where I can find the youtube stats thing?

 

[AfriMan]

does anyone know where I can find the youtube stats thing?

I think you right click and click on stats for nerds.

 

[JesseG]

I think you right click and click on stats for nerds.

That's what it says :

timestamp seconds 20.113
2048x1152, 10088 average kbps, 100% volume
TagStreamPlayer, HTTPS/DASH/VOD, 5231 kbps
24 stage fps, 18 video fps, 145 dropped, 0 kbps
accelerated video rendering, software video decoding
NaN db, 1 audio factor

Oh and thanks, learned something new

 

[Francois Marais]

So hold on... P2P still up to sh#t and now youtube as well. Guess I will check my tutorials tomorrow. Between AH and Eskom things can't get worst....

 

[cortexenslaver]

Still have major latency spikes and packet loss in Cape Town... and it's getting worse as the evening progresses


Zertop's "Is it my Line" Results
Basic Report:

Your packet loss was 6 percent.
Your average ping was 49ms.
Your maximum ping was 1171ms.

You seem to have some packet loss. This indicates an issue on the line.
Looking at your average ping, your line seems to be a bit dodgy. This may account for any slow speeds you may be experiencing. However, it could just be related to a high-latency home network (eg... Wi-Fi). If you feel the need, please post the results (at the end of the program) into the forum for advice


Detailed Report

Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.13.129 with 32 bytes of data:
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=11ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Reply from 105.236.13.129: bytes=32 time=1171ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254

Ping statistics for 105.236.13.129:
    Packets: Sent = 30, Received = 28, Lost = 2 (6% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 1171ms, Average = 49ms
 
2014/12/04 18:48:39.77

 

[Hummercellc]

YouTube in the toilet again tonight, speeds are very inconsistent?

 

[b1scu1t]

My days of evening gaming isn't looking good
haven't played in 5 months and so last night and tonight i wanted to play again...
Get kicked within a minute or two for too high ping what the actual F***
Jumps to 800ms ping

Last Result:
Download Speed: 1925 kbps (240.6 KB/sec transfer rate)
Upload Speed: 297 kbps (37.1 KB/sec transfer rate)
Latency: 19 ms
12/4/2014, 6:01:09 PM

Tracing route to google.co.za [74.125.24.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 154 ms 10 ms 13 ms 105-236-4-65-esr-lo.mtnbusiness.co.za [105.236.4.65]
3 144 ms 12 ms 13 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
4 57 ms 46 ms 51 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 503 ms 518 ms 236 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 12 ms 12 ms 12 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 255 ms 210 ms 210 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 360 ms 224 ms 691 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
9 679 ms 833 ms 912 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
10 1021 ms * 853 ms 209.85.255.78
11 * 875 ms 430 ms 216.239.51.3
12 296 ms 494 ms 957 ms 209.85.251.190
13 920 ms 377 ms 311 ms 72.14.235.141
14 * * * Request timed out.
15 * * 1095 ms de-in-f94.1e100.net [74.125.24.94]

Trace complete.

Tracing route to google.co.za [74.125.24.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 10 ms 10 ms 10 ms 105-236-4-65-esr-lo.mtnbusiness.co.za [105.236.4.65]
3 14 ms 13 ms 47 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
4 493 ms 569 ms 590 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 628 ms 653 ms 707 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 807 ms 1029 ms 1023 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 564 ms 707 ms 1147 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 292 ms 383 ms 375 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
9 194 ms 194 ms 193 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
10 206 ms 194 ms 220 ms 209.85.255.78
11 408 ms 409 ms 441 ms 216.239.51.3
12 617 ms 424 ms 692 ms 209.85.251.190
13 613 ms 473 ms 500 ms 72.14.235.141
14 * * * Request timed out.
15 235 ms 220 ms 239 ms de-in-f94.1e100.net [74.125.24.94]

Trace complete.

what the actual F***

 

[TEXTILE GUY]

I'm not sure what speed issue they are referring to.

I know that there have been some Telkom issues in and around Cape Town. The Bellville link was restored, but it seems like there is sporadic problems, and some Bellville exchanges are still down.

But you're in the North, right?

Now that I can connect to the internet a bit ....

1, I am in the East
2. The telesupport person was going on about something that AH was working on and she couldn't reset the port .... I must admit, I was a bit pi$$ed off, and didnt really take the propaganda in.

The last time we thought it was Telkom ..... Gian Visser wrote a long explaining the problem ..... I am not going down that silly path again,

Last Result: (4Mbps account(
Download Speed: 796 kbps (99.5 KB/sec transfer rate)
Upload Speed: 419 kbps (52.4 KB/sec transfer rate)
Latency: 75 ms
12/4/2014, 11:21:19 PM

And I am too scared to contact support via CZ, lest I get old ''cut and paste'' Donovan on the case.

Edit .... I am sure Jessie G is also East ?

 

[Francois Marais]

Come on AH tell us. WHAT IS GOING ON NOW?
Should I go to another ISP. Your service has been up to poo for the past 4 months. And having another month of this is not on. Should I stop my debit order till you van fix your poo? Hell no, then all hell will brake loose here. But if you do not give us the service you PROMISE we are just to take it up the ass?

 

[AfriMan]

That's what it says :

timestamp seconds 20.113
2048x1152, 10088 average kbps, 100% volume
TagStreamPlayer, HTTPS/DASH/VOD, 5231 kbps
24 stage fps, 18 video fps, 145 dropped, 0 kbps
accelerated video rendering, software video decoding
NaN db, 1 audio factor

Oh and thanks, learned something new

Looks like throughput to YouTube was decent, so I'm not sure why it's behaving strangely. We'll need to run some tests on our side. Unfortunately, last night was the one night I didn't log on to see how the network was doing for myself, but I'll definitely check things out over the weekend and confer with the guys here

 

[AfriMan]

So hold on... P2P still up to sh#t and now youtube as well. Guess I will check my tutorials tomorrow. Between AH and Eskom things can't get worst....

Sorry that you were battling. As far as I know things should have been working OK, going on the feedback from support and social media, but we'll test today to see whether we can replicate your experience

 

[AfriMan]

YouTube in the toilet again tonight, speeds are very inconsistent?

I do see that overall demand on the network at 8pm was lower than usual, but as far as I can tell we didn't receive many calls or complaints to support.

Could this have been an issue on YouTube's side?

 

[AfriMan]

My days of evening gaming isn't looking good
haven't played in 5 months and so last night and tonight i wanted to play again...
Get kicked within a minute or two for too high ping what the actual F***
Jumps to 800ms ping






what the actual F***

Looks like pretty severe congestion. I can imagine this must be really awful

 

[AfriMan]

Now that I can connect to the internet a bit ....

1, I am in the East
2. The telesupport person was going on about something that AH was working on and she couldn't reset the port .... I must admit, I was a bit pi$$ed off, and didnt really take the propaganda in.

The last time we thought it was Telkom ..... Gian Visser wrote a long explaining the problem ..... I am not going down that silly path again,

Last Result: (4Mbps account(
Download Speed: 796 kbps (99.5 KB/sec transfer rate)
Upload Speed: 419 kbps (52.4 KB/sec transfer rate)
Latency: 75 ms
12/4/2014, 11:21:19 PM

And I am too scared to contact support via CZ, lest I get old ''cut and paste'' Donovan on the case.

Edit .... I am sure Jessie G is also East ?

There were a whole lot of exchanges down in the East yesterday. I remember Durban North in particular had a few exchanges down. As far as I can tell demand and performance in the East should have been pretty normal.

I also think with Telkom pushing for maintenance and upgrades to be completed before the network freeze (usually around the 15th) we could see some services go down while they do their thing.

 

[AfriMan]

Come on AH tell us. WHAT IS GOING ON NOW?
Should I go to another ISP. Your service has been up to poo for the past 4 months. And having another month of this is not on. Should I stop my debit order till you van fix your poo? Hell no, then all hell will brake loose here. But if you do not give us the service you PROMISE we are just to take it up the ass?

I can totally understand your frustration here, Francois, and I am sorry that your experience has been poor for so long. We did some major work on our network, and we're mostly seeing performance at normal levels (in some cases better than before) and it's definitely concerning that you are not experiencing the same.

What services in particular are not as good as they should be? Can you PM me with any testing that you have already run?